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I signed up for a trial with Bing Shopping, expecting clear communication and fair billing. However, I only received an email three months later informing me that I had been paying for a 1,000-product plan, despite only having two products - which should have qualified for the free plan. At no point was I notified that I was being charged, nor was I given the opportunity to opt into a paid plan.
To make matters worse, Shopify support keeps dodging responsibility by repeatedly telling me to "reach out" to the app developer and request a refund - when it is clear that the app did not follow its own rules in the first place. Instead of making customers jump through hoops to fix their mistakes, they should take accountability and issue refunds automatically when these errors occur.
I have no interest in dealing with a company that operates like this. If you’re considering using Bing Shopping, beware of hidden charges and lack of transparency.
Hi Welsh Words, I believe we corresponded over email a few days ago.
From our end, I can see that you installed and started using the app in December on our small plan- which allows for 1K items.
We don't offer a free plan (although, that is a good suggestion! I'll add that to our roadmap).
Could you please respond to our email so we can arrange a refund?
The App ui don't load and only return an "Internal Error"
I have been asking for 3 days now to get some help and no reply from you. I need help with this or I will have to uninstall it. Is anyone there to help me set it up? I have most of the work done, but I need your help. Please???
It was a great AP until Bing has a complaint from a other advertiser that your prices are lower then theirs ,pays more per month in advertising budget then you so they pull your ad to keep the other advertiser
Very helpful when setting up the app. Painless setup.
does not work. unusable. should not be recommended. no connection, cannot even install it.
THIS IS THE WORST APP AND WORST CUSTOMER SERVICE. I SERIOUSLY CAN NOT STAND HOW POOR IT WORKS AND HOW POOR THE SERVICE IS!
Better customer service than most apps I pay a lot more for. Christopher and the team are outstanding, knowledgeable, patient, and looking out for my best interest. Nothing but good things to say- absolutely worth trying it out. You've nothing to lose and so much to gain. A+++
Great app to use if you want Bing to spider you site completely real quick. We used it on our Wrought Iron home and garden site https://wroughtironhaven.com/ and Bing spidered in a week!
I have used this app for awhile and have found it very useful in getting my listings into Bing Shopping. Support from this company has been first class. Highly recommend.
