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I signed up for a trial with Bing Shopping, expecting clear communication and fair billing. However, I only received an email three months later informing me that I had been paying for a 1,000-product plan, despite only having two products - which should have qualified for the free plan. At no point was I notified that I was being charged, nor was I given the opportunity to opt into a paid plan.
To make matters worse, Shopify support keeps dodging responsibility by repeatedly telling me to "reach out" to the app developer and request a refund - when it is clear that the app did not follow its own rules in the first place. Instead of making customers jump through hoops to fix their mistakes, they should take accountability and issue refunds automatically when these errors occur.
I have no interest in dealing with a company that operates like this. If you’re considering using Bing Shopping, beware of hidden charges and lack of transparency.
Hi Welsh Words, I believe we corresponded over email a few days ago.
From our end, I can see that you installed and started using the app in December on our small plan- which allows for 1K items.
We don't offer a free plan (although, that is a good suggestion! I'll add that to our roadmap).
Could you please respond to our email so we can arrange a refund?
The App ui don't load and only return an "Internal Error"
It was a great AP until Bing has a complaint from a other advertiser that your prices are lower then theirs ,pays more per month in advertising budget then you so they pull your ad to keep the other advertiser
does not work. unusable. should not be recommended. no connection, cannot even install it.
THIS IS THE WORST APP AND WORST CUSTOMER SERVICE. I SERIOUSLY CAN NOT STAND HOW POOR IT WORKS AND HOW POOR THE SERVICE IS!
Terrible customer service, it is nonexistent! Emailed several times and no one is home to help! We were excited to use this app and the install is not easy as well as time consuming. Once the app is set up, we ran a campaign and still no ads running. As of now it is a total waste of time (5 days of set up with no help from the developer). We are uninstalling the app due to zero customer Service. What a shame! If someone helped and the ads worked - would have no issues paying for the app.
While we always aim to provide experienced advice as well as speedy response times, we fell short in this case. We reached out to reconnect, but we fully understand the Shopify Store Owner's disappointment with their experience. We've put some additional processing in place to prevent this from happening in the future.
Had trouble getting app to work Christopher offered to help gave him our Microsoft number plus sent a invite but never bothered to help us.
So deleting this app due to can't get it to work and no support you can trust.
