Reviews (198)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer engagement and sales through effective WhatsApp marketing and automation. They appreciate its user-friendly interface, easy setup, and comprehensive features including customer segmentation and omnichannel capabilities. The support team is noted for being responsive and helpful, particularly with onboarding and troubleshooting. Integration with Shopify and compatibility with Facebook Messenger and WhatsApp API are also valued.

March 11, 2025

Great app, and more importantly, fantastic support. Shout out to Suhasini, the founder Vinayak, and of course Sunil and Tanul for their incredible support. Bitespeed is a must have for all ecommerce businesses who want to tick all their boxes with WhatsApp marketing through well crafted and timed journeys.

Headphone Zone
India
8 months using the app
March 7, 2025

One of the highest quality and most efficient WhatsApp tech platforms out there. It helped us connect with our customers much more efficiently and we're now starting to see a boost in retention rate and sales as well! Ritesh Srivastava from Bitespeed is extremely helpful and is always available to support and fix any things if needed! From team Renue, I completely recommend Bitespeed for all brands to amp up their customer service and retention game!

Renue Minerals
India
About 2 months using the app
Edited March 12, 2025

We've been using Bitespeed for WhatsApp chat and abandoned cart recovery, and it's been a game-changer!

The automated follow-ups have significantly increased our recovery rate, and the ability to personalize messages boosts customer engagement.

Plus, the detailed analytics help us refine our strategy. Bitespeed is efficient, user-friendly, and delivers great ROI — highly recommend it!

Dennison Fashion India
India
5 months using the app
March 12, 2025

We've been using Bitespeed for our WhatsApp marketing and chatbot needs, and it has truly transformed how we connect with our customers. The platform's all-in-one approach makes it incredibly easy to manage our Whatsapp quires The team at Bitespeed, especially Kaushambhi, Rachit and Aditya have been super helpful, providing tailored solutions and support whenever we need it. Thanks to Bitespeed, we've been able to engage with our customers more efficiently, automate responses, and drive better results in our marketing campaigns. Highly recommend!

CHUPPS
India
25 days using the app
March 12, 2025

Bitespeed has been doing a fantastic job for us. On-time responses, seamless support, and a hands-on approach to everything—from brainstorming ideas to solving tech hiccups—make working with them a breeze.

A huge shoutout to Kaushambhi & the team for always going the extra mile. You guys make things actually seamless!

Miso by Sonia
India
About 1 month using the app
June 22, 2025

I installed the app and it worked initially. However, after reinstalling WhatsApp Business (after being instructed to), I’ve been unable to re-register with my existing number for over 12 hours. I reached out to support but haven’t received any response. This is severely affecting my business as customers are unable to reach us.

HADIA SG
Singapore
1 day using the app
July 2, 2025

BiteSpeed has made WhatsApp marketing super easy — great features, smooth setup, and amazing support.

Kaftanize
India
23 days using the app
March 13, 2025

Bitespeed is a solid tool with AI capabilities that can drive great results for retention. The experience has been seamless so far & we feel there is a lot of potential for us to explore with Bitespeed. The support from our account manager has been amazing along with smooth onboarding and assistance.

Kiro
India
About 2 months using the app
March 5, 2025

Im not sure how this app got its 4.9 Reviews, it is so so so buggy, it has many things that needs fixing, we constantly faced conversations that disappear suddenly, conversations that do not reflect from the first place, failed product integrations for big inventories.

Support is there, but its useless, if you have an issue, it goes through an entire investigation, escalation & contact questions & answers. that would be nice, if there were not THAT MANY issues.

When i wanted to eventually cancel & remove the integrations, they started begging to offer support, when i insisted to cancel, they flat out started ignoring us, they don't have a cancel option on their dashboards, now i have forced canclled using Shopify & i have to figure out myself how to remove anything related to them from our Backend.

Very Bad Experience, Not recommended at all.

Walls Nation
United Arab Emirates
6 months using the app
March 5, 2025

Bitespeed is an awesome tool for automations and broadcasts thru different channels like Whatsapp, Email, Push and more. Support is fantastic, the Bitespeed team helped us a lot thru the setup and launch process as well as optimization and growth.
Thanks to Suhasini for all her support! Keep it going team Bite Speed!

doto.com.mx
Mexico
3 months using the app