BixGrow Affiliate Marketing
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Horrible customer service. Please note that no EU company can legally use BixGrow under GDPR, as they don't offer signed DPAs or SCCs for data stored outside the EU.
We installed BixGrow expecting a seamless affiliate tracking system where referral links would automatically attribute sales — without requiring customers to manually enter coupon codes.
However, it was not clearly communicated that in many cases customers still need to apply a coupon code for proper attribution. If that’s the setup, then the value proposition becomes questionable. We can simply generate and share coupon codes ourselves without needing an additional app.
The positioning of the feature feels misleading, as it suggests a smoother, more automated experience than what is practically delivered. As merchants, we rely on transparency before integrating tools into our store ecosystem.
Due to this lack of clarity, we have removed the app from our store. We hope the team improves communication around how tracking actually works so other merchants can make fully informed decisions.
While we value all feedback, we must clarify that BixGrow provides seamless affiliate tracking via referral links without requiring customers to manually enter coupon codes, as attribution occurs automatically upon a click. The specific "auto-apply coupon at checkout" feature is a premium automation included in our Scale plan, which is clearly detailed on our pricing page. Judging an app solely by its listing is insufficient, as those summaries highlight prominent features and link to full detail pages to provide a complete picture of functionality. Our system delivers exactly the automation it promises to those who select the appropriate plan; therefore, the only misleading element here is this review, which mischaracterizes our functionality and transparent documentation. We would appreciate it if you could take serious consideration before leaving app reviews. If you want every feature you need to be free, you can find other apps that offer everything for free - good luck with that.
I signed up, filled out whatever was required.
Nothing.
Contacted support after a few weeks. They just directed me to some documentation.
I contacted them again last week. No reply.
I am uninstalling.
Upon reviewing our records, we see that you contacted us via Shopify on October 26th, and one of our agents responded that same morning with detailed information regarding your query.
It seems that the email address you used may not be very active. Therefore, we have sent an email to your another email address for further investigation. We would truly appreciate it if you could check and update us!
I don't know how good the app is, but even if it is good, it would be overshadowed by the horrible support. I am new to affiliate marketing and the app. As I am going through the settings and asking support how their app knows when the affiliate shares just our website URL, the answer from support was "of course we know", then I went on asking what if the affiliate shares the URL over the phone... support did not even try to explain what the affiliate should share verbally and so on. Still, the response was "the affiliate should know..."I recommend trying out this app ReferrLy Affiliate Marketing, this has custom domain, and everything esle for $15. There are also other apps that support can explain via zoom.
Hi there! We have contacted you to clarify the issue with the app usage refund you encountered, so please check your email.
