Bizrate Customer Feedback

We've relied on Bizrate Insights to collect customer feedback and reviews for years on our old Magento site, so when we migrated to Shopify, keeping Bizrate in place was a top priority. The transition couldn't have gone smoother — installation and configuration took a fraction of the time we expected, and we were up and running collecting verified reviews and feedback almost immediately.

What's really stood out is the support team. At one point after our migration, reviews had actually stopped coming in — turned out we'd missed checking a box during setup — and their team caught it and reached out to us proactively before we'd even noticed ourselves. That kind of attentiveness says a lot. Every question we've had has been answered quickly and thoroughly, and it's clear they genuinely want the integration to work well for you, not just get you set up and gone.

If you're moving to Shopify and already use Bizrate elsewhere (or are considering it), this app makes the switch easy. Highly recommend.

1. Their team is amazing!!
2. We have gained valuable insights from our customers both improvement ideas and validation when we are doing things right.
3. The tool is easy to use.

App is super simple to install, all you need is your customer number to launch it and then add the code to site is super simple as all you need to do is copy and paste it from your customer page. Im grateful there is a trustworthy site that will allow customers to leave reviews (other sites do not allow these niche sites to be part of their review app).
So if you are looking to get your site reputation up or see where you lack this app is perfect.

The setup was quick and easy and the team was a great help with any questions.

Already receiving some data and looking forward to more!

We have been using them for over a decade first as a custom built site and now on shopify. Have always been super easy to work with and the app is a breeze to setup and collect reviews for google.

Bizrate gives us excellent customer feedback and has helped us identify opportunities for change we've implemented. Just yesterday a customer survey made us aware of an error on our website we were able to fix. Our account manager has been amazing as well!

We have been using Bizrate Insights for well over 10 years and find it a valuable resource to understand both concerns about our products (and website) but also highlight what we are doing right! The support and personal service they provide is well above average.

The installation of Bizrate Insights was quick. We are impressed with the fantastic support team, who are responsive and helpful, ensuring a seamless experience.