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Havent been able to get into too many details with this site, but shipping seems pretty high. And I am giving a review without actually using the website first. It seems easy to navigate and straight forward which I like.
Thank you for the feedback! We actually offer a low fixed rate shipping for your customer orders. We hope and look forward to assisting you in using our service to it's full potential. You're right, our website is definitely easy to use and we are constantly upgrading to meet your needs. Please don't hesitate to reach out to us at hello@blankabrand.com if you have any questions or if you need any help. We're happy to assist you however we can. Thanks!
Thank you Beck for all your help. Honestly, this app is worth it just for the customer service alone. Great products as well
We're so excited for you to build your brand with Blanka! Feel free to reach out to us anytime.
I just signed up recently but haven't launched my store yet. Here are the things I really like so far:
1. Customer service is literally 20 stars (thanks John!)
2. I love the idea of the brand plate for consistent, professional quality logo printing
3. Every product can be branded, as well as individual product boxes
4. Monthly app fee is reasonably priced
5. 3-5 business day North American shipping
Here are the things I think they could improve on:
1. 5-9 business day printing time is too long. Higher paid tiers should receive priority service
2. Color options are very limited for many products
3. Many makeup items are made in China. Their website is misleading in that regard (it says the products are made in North America). You don't even know unless they send you a 'product info list'
4. They don't have individual color swatches. They keep discontinuing colors so swatch photos are inaccurate as a result (they only have color swatches shown on an arm). I was told their design team is too busy to make updates to photos
5. There's no way to import all color options as a single listing. So every single color is a separate listing
6. They don't have a list of color undertones and to put a color finding quiz on your website is $199 US
Thank you for the detailed review! We greatly appreciate it as your feedback is very important to us and we do take them very seriously. Rest assured that all points are noted and will definitely be improved on as we continue to grow and upgrade our services. We look forward to working with you and we hope to be with you as you witness how we make things even better for you. Thank you for choosing Blanka!
The help I received from lovely Beck, was very impressive as she sorted out my technical issues so I could continue to progress with my goals working with Blanka. Thank you so much
Thanks so much for this feedback! We agree, Beck is awesome! We know how busy you are running a business, so we work hard to provide you best-in-class customer support that acts almost like an extension of your team. We are ALWAYS here for you!
Beck has been very helpful with my request, understanding my needs. would definitely recommend to anyone looking for a product source with great people behind it. Very good customer service.
We're always happy to help! Understanding your needs is very important to us so we can always provide excellent customer service. Reach back to us at hello@blankabrand.com anytime you need assistance. Thank you for choosing Blanka!
I'm really baffled by all the great reviews for this app. My customers were super unhappy because of the delays in shipping and I did not get proper responses from the company when I reached out to the support. Would not recommend.
Hi Helia Salut,
Thanks for taking time to leave us a review! Our team has looked at your account and can see no history of any orders on your profile. It shows no activity, and we also don't have any customer service inquiries from your email.
The team at Blanka takes feedback such as this very seriously, so in the unlikely event that you did have a delayed order, we ask that you please reach out to us at hello@blankabrand.com.
Thank you!
Outstanding customer support experience! Beck was prompt, knowledgeable, and friendly. They responded to my inquiry quickly. Highly recommended!
Thank you for your valuable recommendation and review. We're always ready to answer your inquiries quickly and efficiently. So happy to have you with us so thanks for using Blanka!
Blanka has been awesome in helping us get on our feet! The customer service has been great and I am so excited to be working with them.
Thanks for your feedback! Our #1 goal is to provide best-in-class Merchant Support. We are so excited to help you grow your brand! As always, if you have any questions you can reach us at hello@blankabrand.com
I would recommend this app because it is user friendly. I would also recommend this app because it is FREE.
Blanka is indeed very user friendly and aside from the Free Plan, we also offer 14 days trial to any of our plans so please don't hesitate to take advantage of that. Thank you for recommending and for choosing Blanka. Reach out to us at hello@blankabrand.com anytime you need assistance!
Love this app. Its been great to get my brand started with Blanka. They have great products and customer service and I can't wait to grow my business with them.
Thank you for your feedback! We are so excited that you are building your business with Blanka. We can't wait to watch you grow! Of course, if you ever need support or have questions, we are just a message away at hello@blankabrand.com