전체 평점
4.9
평점 수준당 개수
  • 평점의 92%가 별 5개입니다
  • 평점의 4%가 별 4개입니다
  • 평점의 1%가 별 3개입니다
  • 평점의 0%가 별 2개입니다
  • 평점의 2%가 별 1개입니다
2023년 12월 4일

NEFASTA.YO INGRESE A LA APLICACION BLANKA DE FORMA GRATUITA Y A FUERZA QUIEREN COBRARME UN PLAN DE PAGO ¡AL CUAL YO NOOO ME SUSCRIBI JAMAS ¡ ME ARREPIENTO DE HABER UTILIZADO SU APLICACION .YA QUE LE DICEN A UNO QUE ES GRATUITO Y DESPUES YA QUIEREN A FUERZA COBRAR. YO INGRESE GRATUITAMENTE PERO NO ME GUSTO LA FORMA EN QUE SE EXHIBIAN MIS PRODUCTOS Y OBVIAMENTE POR ESO NO CONTRATE NINGUN PLAN DE PAGO.NO RECOMIENDO ESTA APLICACION YA QUE AL FINAL TE QUIEREN COBRAR DE ALGO QUE DESDE UN INICIO YO LO UTILICE SIN SUSCRIBIRME A NINGUN PLAN DE PAGO .

Mi tienda
몰타
앱 사용 기간 22일
답글 Blanka개 2023년 12월 6일

Thank you for the feedback! We are sorry to hear that your experience with us wasn't satisfactory. Firstly, we apologize for any confusion regarding the subscription. Our intention has always been to provide a free option for users, and we apologize if you felt any pressure in choosing a subscription that best fits you. We also do understand that the presentation of your products is crucial, and we value your feedback so we will make sure to make further improvements but we're also happy to help you in listing/publishing products to your store so please don't hesitate to reach out to us about it too.

We want you to know that user satisfaction is our priority, and we are committed to addressing this issue. Please contact our customer service to resolve the subscription situation and to provide more details about your concerns. We are here to help and find a solution that satisfies you.

We appreciate your feedback as it helps us continually improve our services. We hope to have the opportunity to rectify this situation and we look forward to connecting with you!

2023년 4월 30일

poor experience, the customer support doesn't respond. The Dashboard is also not that easy to use.....

Se Maquiller
미국
앱 사용 기간 5개월
답글 Blanka개 2023년 5월 2일

We're so sorry to hear about your experience but thank you for letting us know! Upon investigation, it looks like you reached back to our support team during off hours but we can see that our customer service was able to assist you with your prior requests and they are currently waiting to hear back from you again.

Our sincerest apologies for any inconvenience we may have caused and rest assured we will do our best to further improve our services. We thank you for your kind understanding and we hope to make things better! Please don't hesitate to reach out to us at hello@blankabrand.com and we'll gladly help with any requests you may have.

2022년 8월 16일

I contacted their support but they never got back to me! definitely not gonna work with this company again.

Cosmeticsstore1960
캐나다
앱 사용 기간 4개월
답글 Blanka개 2022년 8월 23일

Hi there,

Thanks for your feedback! At Blanka, providing best-in-class merchant support is one of our top priorities.

We looked at your account and can see that you sent us a message on August 8th, and we promptly sent a follow-up response. After that, we followed up again two more times but unfortunately didn't hear back from you. We have also tried giving you a call a few times but unfortunately weren't able to connect. We are always here to help you as you build your brand, so please don't hesitate to reach out anytime to hello@blankabrand.com

2022년 7월 4일

I'm really baffled by all the great reviews for this app. My customers were super unhappy because of the delays in shipping and I did not get proper responses from the company when I reached out to the support. Would not recommend.

Salut Books
캐나다
앱 사용 기간 24일
답글 Blanka개 2022년 7월 22일

Hi Helia Salut,

Thanks for taking time to leave us a review! Our team has looked at your account and can see no history of any orders on your profile. It shows no activity, and we also don't have any customer service inquiries from your email.

The team at Blanka takes feedback such as this very seriously, so in the unlikely event that you did have a delayed order, we ask that you please reach out to us at hello@blankabrand.com.

Thank you!