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Fulfillment time is slow, which is to be expected. But it’s not a few days, it’s at least a week+. And, they often make products out of stock, but then those out of stock items appear in the order anyway and you can’t manually remove them. The application is inefficient. Wasting our staff time and customers time. 2 stars because we didn’t find better alternative yet. Please improve your software so we can delete or update review.
Thank you for your feedback, and we’re sorry to hear about your experience. We understand how important fulfillment times and inventory accuracy are to your business, and we’re actively working to improve these areas even more. Your concerns about the inability to manually remove out-of-stock items is well noted on our end and while you can remove out-of-stock items from you Shopify admin, you'd be happy to know that we are currently working on an in-app feature as well to make it more convenient for you.
We truly appreciate your patience as we continue to enhance our platform and provide a smoother experience. If there’s anything we can assist you with in the meantime, please don’t hesitate to reach out. Your satisfaction is important to us, and we’re committed to improving. Thank you for sharing your thoughts.
Patrick was quick on responding to my issue. I have loved how quickly they are to resolve any problem you might have.
Thank you for your kind feedback! We're so glad to hear that your issue were resolved quickly and that you’ve had a positive experience with the support team. Providing fast and effective solutions is always our goal. We’re here whenever you need us!
This app has truly transformed my business operations! It offers all the essential tools in one intuitive platform, from managing inventory to tracking sales, making my workflow so much smoother. The seamless integration and real-time analytics keep me informed and in control at every step. What makes this experience even better is the fantastic support. Mae, my support agent, is an absolute gem! She’s incredibly helpful, efficient, and brings a positive energy to every interaction. Mae consistently goes above and beyond to resolve my questions quickly, making me feel like a valued customer. I couldn't be happier with both the app and the amazing support team behind it. Highly recommend to any business owner!
Thank you so much for sharing such an enthusiastic review! We’re thrilled to hear that the app has made such a positive impact on your business operations, from managing inventory to real-time insights. It’s wonderful to know that the platform is making your workflow smoother and more efficient. Our support team is here to ensure you always feel valued, and we’re delighted that your experience has been so positive. Thank you for recommending us, and we’re excited to keep supporting your business journey!
I would like to express my sincere gratitude for the exceptional assistance I received from Patrick during some challenging times with my account and some orders. Patrick is an outstanding supervisor whose professionalism and kindness truly set him apart.
He always goes above and beyond to alway ensure my questions and concerns are efficient, taking the time to explain everything clearly and making me feel valued as a customer. His polite and approachable demeanour, combined with his willingness to help, made the entire experience smooth and stress-free.
Patrick is a fantastic asset to your team, and I genuinely appreciate his dedication and hard work.
Thank you so much for sharing such a thoughtful review! We're delighted to hear about your positive experience and the exceptional assistance you received. It’s wonderful to know that the support team went above and beyond to ensure your concerns were addressed efficiently and with care. Providing clear explanations and making customers feel valued are core to our commitment to great service.
We’re proud to have a dedicated and professional team and will make sure to pass along your kind words. Thank you for choosing us, and we’re here whenever you need further assistance!
My experience has been great, I've worked with Mae, who has been very helpful answering my many question and getting me all the information I need.
Thank you so much for sharing your great experience! We’re glad to hear that you received the information you needed and that the support was helpful throughout the process. Providing a smooth and positive journey is our priority, and we’re always here if you need anything else. Thanks for choosing Blanka!
Blanka is very easy to use, and customer support is great! I have talked to Mae already multiple times and she is so kind, she will answer every silly question I have and guide me through whatever is necessary at the time being. It really is a pleasure.
Thank you for your kind words! We're so glad to hear that you find Blanka easy to use and that the support team has been helpful and patient in addressing your questions. It’s great to know that your experience has been so positive—it’s always a pleasure to assist you! Feel free to reach back to us at hello@blankbrand.com anytime!
I was having some technical issues and almost lost it, until I contacted support through the help chat icon and Mae that awesome support specialist popped up and straightened everything out, it was smooth as butter. I'm back up and running all thanks to her. If you're reading this thank you so much again, and take care.
We’re so glad to hear that your issue was resolved smoothly and quickly through our support chat. It’s fantastic to know that everything’s back up and running for you. We're always here to help, so don’t hesitate to reach out anytime. Thank you for choosing Blanka!
I have had many questions at the beginning of this journey with my beauty brand and Blanka has been absolutely amazing, courteous and quick to respond - You simply could not ask for a better platform to partner with. Mae, John and Patrick - I appreciate you.
PattyB
Luckyherbeauty.com
Thank you for sharing your experience! We're thrilled to hear that your journey with your beauty brand has been off to a great start and that you’ve found our support team responsive and courteous. Partnering with dedicated entrepreneurs like you is what we’re all about, and we’re here for you every step of the way. Wishing you continued success!
Everyone I have spoken with at Blanka has been nothing but warm, professional and efficient. I am so grateful to the team for their hard work so it is a smooth process on my side, the products are beautiful and bring confidence to anyone who runs a store with this company.
Thank you to John and Patrick who have helped me with my questions no matter how small!
Thank you so much for your kind words! We're thrilled to hear that you've had such a positive experience with our team. It means a lot to us that you find our support warm, professional, and efficient, and we’re glad we could help make your journey smooth. We’re also delighted that you love our products—they’re meant to inspire confidence, and it’s fantastic to know they do just that!
Our team is always here to assist you, no matter what. Thanks again for being part of Blanka!
As a retailer, I've had a fantastic experience working with Blanka .The Blanka team has been incredibly supportive, especially Dean and Mae. They're always quick to respond to our inquiries and provide excellent customer service.
Thank you for your wonderful feedback! We're so happy to hear that you've had a fantastic experience working with us. It's great to know that the team has been quick to respond and provided excellent support. We’re here for you every step of the way and look forward to continuing our partnership!