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Fulfillment time is extremely slow. Actually I really dislike leaving a bad review, but it’s frustrating that it takes 6-10 days to get a tracking number. Possibly longer. Other than that we don’t have any complaints. The customers are apparently happy with the quality.
We're really sorry you feel that way but we're glad to know that your customers are happy with the quality of our products. With our print-on-demand option, it really does take more time to fulfill because as you may already know from our previous emails and our FAQ's, dropshipped orders will need to go through our printing queue where we can ensure that your orders/products are branded beautifully with your logo.
If you would like faster fulfillment, we highly recommend ordering inventory and storing them at our warehouse, to be used for fulfilling your customer orders orders. That way, we can ship out your orders within 1-2 business days only and you can receive tracking the moment they ship out.
If you need further information/clarification about it, please don't hesitate to reach back to us at hello@blankabrand.com and we'll gladly assist you! Thank you for choosing Blanka!
Havent been able to get into too many details with this site, but shipping seems pretty high. And I am giving a review without actually using the website first. It seems easy to navigate and straight forward which I like.
Thank you for the feedback! We actually offer a low fixed rate shipping for your customer orders. We hope and look forward to assisting you in using our service to it's full potential. You're right, our website is definitely easy to use and we are constantly upgrading to meet your needs. Please don't hesitate to reach out to us at hello@blankabrand.com if you have any questions or if you need any help. We're happy to assist you however we can. Thanks!
I just signed up recently but haven't launched my store yet. Here are the things I really like so far:
1. Customer service is literally 20 stars (thanks John!)
2. I love the idea of the brand plate for consistent, professional quality logo printing
3. Every product can be branded, as well as individual product boxes
4. Monthly app fee is reasonably priced
5. 3-5 business day North American shipping
Here are the things I think they could improve on:
1. 5-9 business day printing time is too long. Higher paid tiers should receive priority service
2. Color options are very limited for many products
3. Many makeup items are made in China. Their website is misleading in that regard (it says the products are made in North America). You don't even know unless they send you a 'product info list'
4. They don't have individual color swatches. They keep discontinuing colors so swatch photos are inaccurate as a result (they only have color swatches shown on an arm). I was told their design team is too busy to make updates to photos
5. There's no way to import all color options as a single listing. So every single color is a separate listing
6. They don't have a list of color undertones and to put a color finding quiz on your website is $199 US
Thank you for the detailed review! We greatly appreciate it as your feedback is very important to us and we do take them very seriously. Rest assured that all points are noted and will definitely be improved on as we continue to grow and upgrade our services. We look forward to working with you and we hope to be with you as you witness how we make things even better for you. Thank you for choosing Blanka!