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Thank you for trying Blanka and for leaving a feedback! We appreciate your support and look forward to working with you. Don't hesitate to reach out to us at hello@blankabrand.com if you have any concerns or questions.
I was having some technical issues and almost lost it, until I contacted support through the help chat icon and Mae that awesome support specialist popped up and straightened everything out, it was smooth as butter. I'm back up and running all thanks to her. If you're reading this thank you so much again, and take care.
I was overcharged for my monthly plan. I sent an email regarding the charges and asked if they could look into it because I was charged more than expected. Mae emailed me back within 10 minutes and had refunded and resolved my issue. This was on a weekend and I didn’t expect resolution so quickly. Mistakes happen everywhere but this was immediately corrected and Mae was very professional.
Just ordered more inventory and Mae was so helpful in the process. Responded super fast to all my question and was so knowledgeable about products. Also gave me personal suggestions and tips to help my launch become a success. Thank you Mae you and Blanka are the Best!
Thank you for sharing your positive experience! We're delighted to know that we were able to assist you effectively with your order. It's great to know that our responses and advice added value to your launch preparations. We appreciate your kind words and are excited to be a part of your success. Thanks for choosing Blanka, and we look forward to continuing to work with you!
Wow! Where do I begin? Everything Blanka does is exceptional.
First let me start with customer service. John and Patrick respond to my emails so quickly that I feel like they are just sitting around waiting for me to contact them. It makes me feel so special and confident that when I need their help in the future, they will be there for me. John, from my initial contact with you, I was heard. You were so helpful with my concern at the time. I was researching several drop shipping companies, and I wasn’t sure which company was the best fit for me. I downloaded the Blanka app to my Shopify store and accidentally signed up for the annual membership and he credited the money back to me. WOW! Because of my initial contact with John and his kindness, I decided to order some sample products and boy am I glad I did. John thanks for your professionalism, quick responses, detailed replies, and because of you I now am a happy Blanka family member. I have also chatted with Patrick in customer service. He too is amazing and so helpful. Thank you for your detailed responses to my, sometimes, long emails and being another connection for me. You both don’t miss a beat and answer all my questions with grace and detailed responses including links where I could find additional answers to my questions. You two are a rare find these days in customer service and it is my honor to work with you both. I am looking forward to many years together. Second the products! I have been an Esthetician for 25 years and I have used pharmaceutical grade products my whole career. Finding a great result-oriented product line was very important to me. Blanka is by far the best products I found. Their efficacy and quality are excellent, and I really noticed a difference with my skin. Just give the products a try. You will be glad you did! Third, the membership tiers are so good. You can start small and work your way up to a higher tier when you are ready. Fourth, the branding plate is unique to Blanka, and it makes your products look so professional and eye catching. Fifth, the app is so user friendly and easy to find what you need. Thank you so much Blanka:)
Wow, thank you for such an incredible review! We're overjoyed to hear about your exceptional experience with Blanka, from our customer service to our products. It's great to know that our team members have been able to provide you with the support and responsiveness you deserve, making your interactions with us smooth and enjoyable. We're thrilled that you're loving our products and finding the app user-friendly and effective for your needs.
Your detailed feedback is invaluable to us, and it’s customers like you that make our job truly rewarding. We're excited to continue this journey with you and are committed to delivering the quality and service you expect. Welcome to the Blanka family, and here’s to many more years of partnership!
The entire Blanka team has been nothing but helpful, informative, and supportive in helping us begin our makeup and skincare line. I have spoken with nearly the entire staff at Blanka and they are what makes this company better than the rest. John, particularly, has been a tremendous help answering all of our questions and addressing our concerns. Thank you for helping us achieve our dream!
Thank you for your wonderful review! We're thrilled to hear about your positive experience with our team as you start your makeup and skincare line. It's great to know that we made such a significant impact in supporting your venture. We're dedicated to providing excellent service and are glad we could help bring your dream to life. Thank you for choosing Blanka, and we look forward to continuing this journey with you!
Wow! I absolutely love Blanka and this app. John has been so helpful when using this platform. it works seemlessly and delivers items to customers with assurance. I really love working with the platform.
John always gets back to you in a timely fashion with so much information. Even during the Black Friday period he worked with me and my company closely to make sure we recieved our shipment on time. That made a world of a difference. I'm so excited to work with him and the rest of the team in the future as we continue to scale our brand!!
Thanks a ton for the fantastic review! We're thrilled you love Blanka and our seamless platform. Kudos to our support team for their timely support, especially during Black Friday. Excited to continue scaling your brand together!
I have had many questions at the beginning of this journey with my beauty brand and Blanka has been absolutely amazing, courteous and quick to respond - You simply could not ask for a better platform to partner with. Mae, John and Patrick - I appreciate you.
PattyB
Luckyherbeauty.com
Customer support is incredibly helpful and even when they're not available, the AI is always on hand to answer all questions and its been answering all of my questions perfectly. Definitely recommend
Thank you for the recommendation! We're thrilled to hear that our customer support team have been able to assist you well. It’s our goal to ensure that you have support whenever you need it, and we're happy to know that we've met your needs. Thank you for choosing Blanka!
Very satisfied with the customer support team!
That's great to hear! Your satisfaction is important to us so If you need any further assistance or have any other concerns, don't hesitate to reach back to us at hello@blankabrand.com. Thank you!