Blanka Makeup Beauty Cosmetics , 228 รีวิว
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Wow! Where do I begin? Everything Blanka does is exceptional.
First let me start with customer service. John and Patrick respond to my emails so quickly that I feel like they are just sitting around waiting for me to contact them. It makes me feel so special and confident that when I need their help in the future, they will be there for me. John, from my initial contact with you, I was heard. You were so helpful with my concern at the time. I was researching several drop shipping companies, and I wasn’t sure which company was the best fit for me. I downloaded the Blanka app to my Shopify store and accidentally signed up for the annual membership and he credited the money back to me. WOW! Because of my initial contact with John and his kindness, I decided to order some sample products and boy am I glad I did. John thanks for your professionalism, quick responses, detailed replies, and because of you I now am a happy Blanka family member. I have also chatted with Patrick in customer service. He too is amazing and so helpful. Thank you for your detailed responses to my, sometimes, long emails and being another connection for me. You both don’t miss a beat and answer all my questions with grace and detailed responses including links where I could find additional answers to my questions. You two are a rare find these days in customer service and it is my honor to work with you both. I am looking forward to many years together. Second the products! I have been an Esthetician for 25 years and I have used pharmaceutical grade products my whole career. Finding a great result-oriented product line was very important to me. Blanka is by far the best products I found. Their efficacy and quality are excellent, and I really noticed a difference with my skin. Just give the products a try. You will be glad you did! Third, the membership tiers are so good. You can start small and work your way up to a higher tier when you are ready. Fourth, the branding plate is unique to Blanka, and it makes your products look so professional and eye catching. Fifth, the app is so user friendly and easy to find what you need. Thank you so much Blanka:)
Wow, thank you for such an incredible review! We're overjoyed to hear about your exceptional experience with Blanka, from our customer service to our products. It's great to know that our team members have been able to provide you with the support and responsiveness you deserve, making your interactions with us smooth and enjoyable. We're thrilled that you're loving our products and finding the app user-friendly and effective for your needs.
Your detailed feedback is invaluable to us, and it’s customers like you that make our job truly rewarding. We're excited to continue this journey with you and are committed to delivering the quality and service you expect. Welcome to the Blanka family, and here’s to many more years of partnership!
Just ordered more inventory and Mae was so helpful in the process. Responded super fast to all my question and was so knowledgeable about products. Also gave me personal suggestions and tips to help my launch become a success. Thank you Mae you and Blanka are the Best!
Thank you for sharing your positive experience! We're delighted to know that we were able to assist you effectively with your order. It's great to know that our responses and advice added value to your launch preparations. We appreciate your kind words and are excited to be a part of your success. Thanks for choosing Blanka, and we look forward to continuing to work with you!
Patrick et Lee , sont vraiment efficaces, ils répondent très rapidement aux messages via Blanka et les échanges ce font par email. Toutes les informations sont claires et bien détaillées. Ils sont à l'écoute c'est appréciable.Je suis très satisfaite du service client et des produits de qualité. Parfait
Thank you so much for your amazing feedback! We are happy to be able to meet your needs efficiently and promptly. Your satisfaction is our top priority, and we are glad that both our customer service and our products have met your expectations. Thank you for choosing Blanka!
Fulfillment time is extremely slow. Actually I really dislike leaving a bad review, but it’s frustrating that it takes 6-10 days to get a tracking number. Possibly longer. Other than that we don’t have any complaints. The customers are apparently happy with the quality.
We're really sorry you feel that way but we're glad to know that your customers are happy with the quality of our products. With our print-on-demand option, it really does take more time to fulfill because as you may already know from our previous emails and our FAQ's, dropshipped orders will need to go through our printing queue where we can ensure that your orders/products are branded beautifully with your logo.
If you would like faster fulfillment, we highly recommend ordering inventory and storing them at our warehouse, to be used for fulfilling your customer orders orders. That way, we can ship out your orders within 1-2 business days only and you can receive tracking the moment they ship out.
If you need further information/clarification about it, please don't hesitate to reach back to us at hello@blankabrand.com and we'll gladly assist you! Thank you for choosing Blanka!
John was very helpful and fixed my issue. He was quick to respond. The blanka app is very user friendly and easy to use. I highly recommend.
Thank you very much for the feedback and recommendation! We're glad we could help you out. Don't hesitate to reach back to us again if you ever need assistance again. We're always happy to help you. Thank you for choosing Blanka!
Contacted the support team recently and Mae was so helpful. She is quick to respond and provided resolution to my query. Thanks Blanka, for the service :)
You're welcome! We're always happy to help and provide resolution whenever necessary. Thanks for using Blanka!
Setting up a new brand within our platform has been a pleasant experience. Apart from professionally and promptly responding to the many emails I have submitted, Mae And the team have been incredible with providing all the information information I’ve required.
Perhaps the ultimate sign of customer service is that I had accidentally purchased the package without taking advantage of the free period, and they went ahead and credited my account before I even noticed. Superb customer service, looking forward to growing our brand with Mae from Blanka.
Thank you for your fantastic review! We're delighted to hear about your positive experience with our team. It's great to know our proactive customer service made a difference and we look forward to supporting the growth of your brand with Blanka! Thanks for choosing our service!
I'm a new merchant and so far am LOVING the Blanka experience. John has been so helpful in answering all of my questions as I work to transition my skin care business to feature all Blanka products. Love the customer experience and how quick they are to respond to my questions and needs.
We're so happy you're loving the Blanka experience! We're always happy to help you and you can be certain that you can count on us whenever you need any assistance because we want you to be successful. Thank you for choosing Blanka!
I love their Services especially Patrick from Blanka as he always provided exceptional service, swiftly addressing my concerns and ensuring a seamless experience. His professionalism and dedication exceeded my expectations. I highly recommend Patrick and the team at Blanka for outstanding customer service. Thank you, Patrick, for your exceptional assistance!
Warm regards,
Muhammad Saffi Ullah
CEO
Luxedesert
Making your experience seamless and providing you with exceptional service is our mission so you can expect to receive the same level of service whenever you need it. Thank you for choosing Blanka!
Great Company, Great customer service! Kudos to Patrick for making my experience so positive.
Making your experience positive and great is what we always aim for because we value your time and business. Thanks for choosing Blanka!