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They were kind and tried to make things right, and I genuinely hope their business keeps growing.
That said, the shipping was just too slow...over a week for a basic highlighter isn’t ideal. I had to cancel, and my customer wasn’t happy.
The app’s also a bit pricey, with limited flexibility. Not the best fit for a fast-moving store, but I’m rooting for them to improve.
Thank you for sharing your feedback. We're sorry to hear that your experience didn’t meet expectations, and we respect your perspective.
At Blanka, we aim to deliver high-quality, made-to-order products while maintaining realistic shipping timelines. Since your order was printed on demand, a few business days are needed for processing before shipment, as outlined in our FAQs. This ensures that quality is never compromised, especially during busy periods. We understand how delays can impact your business, and we're constantly working to improve turnaround times.
We also offer the option to purchase inventory in advance, which can be stored at our warehouse or shipped directly to you for self-fulfillment. This allows you to bypass the production queue and have orders shipped within just 1–2 days.
We truly value your feedback and hope we can earn the opportunity to work with you again in the future. Thank you again for trying Blanka!
Bonne application. Il faudrait un peu plus de produits. Le support est très réactif, good job BECK :)
Thank you for your feedback! We agree, Beck is the best :)
We are working hard to continue to add new products to the platform. We can't wait for you to see what's coming in 2023!
As always, if you need support with anything we are here for you at hello@blakabrand.com
The customer service are greate, they need to speed up the Fulfillment time
Thank you for your feedback. We're happy to hear that you’re pleased with our customer service, it means a lot to us! We understand that fulfillment time is an important aspect, and we’re continuously working to improve and streamline that process. Your input is valuable, and we’ll keep striving to provide a better overall experience. Thanks for choosing Blanka!