Reseñas (47)

Calificación general
4,3
Recuentos por nivel de calificación
  • El 81% de las calificaciones son de 5 estrellas
  • El 4% de las calificaciones son de 4 estrellas
  • El 0% de las calificaciones son de 3 estrellas
  • El 2% de las calificaciones son de 2 estrellas
  • El 13% de las calificaciones son de 1 estrellas
4 de junio de 2024

TERRIBLE EXPERIENCE. Joined Blend extremely excited with their salesperson describing their platform as an AI tool more powerful than Metas algorithm. I joined, my old adds went off and sales completely stopped. It was a week of no sales for our store losing thousands in revenue. Their uncaring staff finally notified me AFTER 1 WEEK it wasn't set up correctly.

You have to connect your Shopify store, google analytics ect, for what reason I'm not sure. They say you need a few months to see positive results. My store already has a lot of data and I assumed Blend would leverage that data.

NOT the case, they told me it has to make its own data, so you are almost starting from scratch again when you join blend.

After around 10 days of paying for a monthly subscription to blend, I decided enough is enough and told them I want out, they didnt have to refund for the month but I want no more charges.

I left them and have been doing great back using Meta and Google again (nothing will beat doing your adds directly on those platforms) (you will also get much better results using an agency if you don't know how to run adds.

Today ( 1 month later) I have received a random charge from Blend after they already took my money for the month before. They have cost our store. We deleted the shopify app as soon as we left them.

SHOPIFY - PLEASE DO SOMETHING ABOUT THIS COMPANY RIPPING SHOPIFY STORE OWNERS OFF. Once the app is deleted there should be no more charges, it is ridiculous that Shopify promotes a company like this in their app store.

Everyone reading this review and considering this company, this app might seem easy and convenient, but your SALES WILL SUFFER.

Look elsewhere guys.

Sports Cave
Australia
11 días usando la aplicación
24 de mayo de 2024

The app says it has a Usage fee + 10% of ad spend, but after making you waste a lot of time connecting the pixels, it forces you to install Pulse. There's a 30-day Pulse trial with a cost of $99 monthly, and another called Blend AI with a cost of $150 + 10% of your Ad Spend monthly. People, don't waste your time, it's misleading advertising on Shopify, I do not recommend it, you cannot trust liars.

Merkanny
Estados Unidos
32 minutos usando la aplicación
Blend A.I. Pty Ltd respondió 27 de mayo de 2024

Thanks for your feedback. Let's clear up a few things:

Fee Structure: Our app page and website both clearly state that there's an Access fee + 10% of your ad spend to use Blend. This info isn't hidden anywhere.

Pulse Tool: Pulse is optional. You can unselect it anytime you want. We offer it for free initially because it has been proven to boost ad performance, but you're not forced to use it. If you don’t want it, just unselect it.

We don't think there's anything misleading here. Feel free to check out reviews from our happy customers to see what they think.

We'd still be happy to chat and make sure you understand everything, and see if we can offer some guidance - Our team has already reached out to you :)

18 de diciembre de 2023

As a new clothing brand, I was excited to establish a unique identity rather than resorting to random dropshipping, and after researching various Shopify apps, I decided to give Blend a try. However, my experience with Blend has been less than satisfactory.

My initial enthusiasm quickly waned when I felt that Blend did not consider my status as a new brand worthy of their assistance. It was disheartening to realize that, despite my aspirations to create something original, the app seemed more inclined to support established brands rather than helping emerging ones.

The major setback was the perceived lack of support for new brands. Blend seemed to dismiss my endeavors, and the impression was that unless you're already a successful or well-known entity, you might not receive the attention or assistance you need. This attitude was a letdown, especially considering the emphasis many platforms place on supporting entrepreneurship and fostering growth.

While I acknowledge that Blend may work well for others, particularly those with more established brands, the disregard for newcomers like myself was disappointing. As a business owner, I believe in reciprocal relationships, and it's disheartening when an app doesn't see the potential for growth in a new brand.

In conclusion, Blend may be a suitable choice for certain businesses, but if you're a new clothing brand looking to create your own identity, be prepared for potential challenges and a lack of support from this app. I hope that Blend reevaluates its approach to accommodate the diverse needs of all businesses, regardless of their stage of development. As for me, I'll be exploring alternative options that better align with my vision for success.

Jubilant Bay
Estados Unidos
Alrededor de 1 hora usando la aplicación
Blend A.I. Pty Ltd respondió 13 de marzo de 2024

We genuinely appreciate your feedback and are sorry to hear your experience didn’t meet your expectations.

We are committed to supporting brands of all sizes, new or established, with the same level of enthusiasm and assistance. Sustainable store growth, especially for stores operating under dropshipping models, can be challenging.

Additionally, we noticed that your website is currently offline, which might have affected your experience. We’re here to help brands shine and would love to re-evaluate how we can support your unique journey.

21 de marzo de 2023

The return on ad spend is way to low to justify the exorbitant monthly commission rate of 10%. The app and its team deliver very little value over a free product feed app . Customer service was good in the beginning but quickly fades into the distance after the first month or so.

Vidlogix
Estados Unidos
5 meses usando la aplicación
Blend A.I. Pty Ltd respondió 21 de marzo de 2023

Dan, thank you for taking the time to share your feedback about our app. We're sorry to hear that your experience hasn't lived up to your expectations. However, we would like to address some of the points you mentioned in your review to ensure a fair assessment of our service.

Firstly, we're glad to hear that our customer service was initially satisfactory. Our team strives to provide prompt and efficient support, and we're happy to know that all of your requests were answered within a few hours.

Regarding the ROAS and the fee, we understand your concerns, however, it's important to note that we were able to achieve over 10x ROAS for your account, which is a relatively high result given the circumstances. The suspension of your Facebook Ad Account due to policy violations was beyond our control, and it may have impacted the overall performance.

We always aim to deliver value to our clients and work diligently to optimize campaigns for the best possible results. It's unfortunate that the situation with your suspended accounts may have overshadowed the value our app. We encourage you to reach out to us so we can discuss your concerns further and explore potential solutions to improve your experience.

24 de septiembre de 2021

Flakey and won't install - Throws security errors from your Google Adwords account. Contacted the developer a fews days ago - not response. Shopify really should do a better job of vetting these apps. Very suspicious and clearly not ready to launch this app - beware!

The Swift Fly Fishing Company - Epic Fly Rods
Nueva Zelanda
2 días usando la aplicación
Blend A.I. Pty Ltd respondió 25 de septiembre de 2021

Hi Swift Fly, we tried to get in touch with you via email and explain how Blend works. Unfortunately, you have not replied. Many stores are using Blend to successfully manage ads and increase revenue. If you decide to change your mind you can reply to our email. Best of luck - Blend

13 de mayo de 2023

i connected my account, not sure what is happening in the background. there is no control to adjust the campaign. no response from customer care.

Sunday Shopy
Nueva Zelanda
Alrededor de 12 horas usando la aplicación