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This app changed our business! Before Blend, we wasted so much money on agencies and training guides. The support is amazing, and the tool is super easy to use. It shows exactly what it's doing in the ad accounts and handles all the audiences, budgets, and data across all my ad channels. We wish we'd found it sooner!
Outstanding support! This app is incredibly user-friendly, and I've noticed a clear boost in sales since I started using it. Highly recommend!
Thank you for the awesome feedback! We're glad to hear you're enjoying the app and seeing those sales boost!
Terrible experience. Sales plummeted and our ad spend went very high after we onboarded with Blend. We ended up cancelling due to the poor ROAS. After we cancelled, Blend continued to charge us for their platform and 10% of our adwords spend, even though we weren't using their platform. When we disputed it with Blend, the owner refused to refund us. We had to get our bank to block them from charging. Would not recommend.
Expectations are a curious thing—set them too high, and nobody's happy. Just to clear the air, sales didn’t plummet; in fact, during your short time using the app, they actually started growing. So while we appreciate the dramatic flair, it's important to set the record straight.
As for the charges, they’re always retrospective because they’re based on your ad spend—this was explained multiple times. And let's not forget, a founder offered to discuss your experience, but you declined.
Nevertheless—wishing you lots of success in your ecomm journey!
Das Team von Blend ist hervorragend. Für diejenigen, die nicht auf ADS spezialisiert sind oder keine Zeit haben, sich täglich damit auseinanderzusetzen, stellt Blend die optimale Wahl dar. Man kann alle Sorgen bezüglich ADS an sie abgeben und erhält meist bessere Ergebnisse. Daher ist es ideal für Personen, die die Kontrolle über ihre ADS abgeben möchten.
Our experience with Blend was incredibly poor. After trialling it across 2 of our businesses, we saw our sales plummet and our ad spend quadruple. Our short trial of blend cost us over $10K in advertising spend and blend fees. When we cancelled the accounts, Blend continued to bill us to the point we had to advise our bank to block their charges. We requested a refund of the platform fees we were charged by Blend, however they refused to even respond to this request.
We're more into marathons than sprints. And yes your ad spend increased, because you chose to increase it.
The charges you mention are retrospective, these are based on previous ad spend. We tried explaining this a few times, sorry if it didn’t quite click.
Not only did we respond to your request - the team offered a one on one meeting with our founder - which you declined.
Accurate reviews should help everyone, so we just wanted to clear that up—no hard feelings, just keeping it real.
Excellent, highly recommend Thiago and the Blend AI app. I like being able to upload my own creative and check up on the ROAS in real time rather than having to rely on an external agency. Thiago was a great help running me through how it all worked and was always on hand to answer any questions or help optimise my ads. I started with Meta ads and have just transitioned my Google PPC ads to Blend from a digital agency.
Thanks for the fantastic feedback! We're glad you're enjoying the control and seeing results
TERRIBLE EXPERIENCE. Joined Blend extremely excited with their salesperson describing their platform as an AI tool more powerful than Metas algorithm. I joined, my old adds went off and sales completely stopped. It was a week of no sales for our store losing thousands in revenue. Their uncaring staff finally notified me AFTER 1 WEEK it wasn't set up correctly.
You have to connect your Shopify store, google analytics ect, for what reason I'm not sure. They say you need a few months to see positive results. My store already has a lot of data and I assumed Blend would leverage that data.
NOT the case, they told me it has to make its own data, so you are almost starting from scratch again when you join blend.
After around 10 days of paying for a monthly subscription to blend, I decided enough is enough and told them I want out, they didnt have to refund for the month but I want no more charges.
I left them and have been doing great back using Meta and Google again (nothing will beat doing your adds directly on those platforms) (you will also get much better results using an agency if you don't know how to run adds.
Today ( 1 month later) I have received a random charge from Blend after they already took my money for the month before. They have cost our store. We deleted the shopify app as soon as we left them.
SHOPIFY - PLEASE DO SOMETHING ABOUT THIS COMPANY RIPPING SHOPIFY STORE OWNERS OFF. Once the app is deleted there should be no more charges, it is ridiculous that Shopify promotes a company like this in their app store.
Everyone reading this review and considering this company, this app might seem easy and convenient, but your SALES WILL SUFFER.
Look elsewhere guys.
Thank you for taking the time to share your feedback. Although there are several inaccuracies in your review, we also understand that ecommerce can be challenging. When a store is trying to grow, it's important to follow basic principles.
We always strive to help our clients succeed, We wish you the best of luck in the future
Blend has been an incredible asset to boosting our stores online presence. It has been such a smooth process and the customer support is amazing!
Blend has been incredibly beneficial in enhancing our store's online presence. It's perfect for those who want to handle their online advertising in house and not take on the costs of an agency. You can begin with a smaller budget and still see returns. Then tailor the budget as you see fit.
Working with the Blend team has been a fantastic experience. They are very supportive and always ready to offer advice on the best content for our advertisements.
Blend has been a game-changer for us, with especially strong and growing roas on ads from our product feeds across Google and Meta in particular. The Team have been hyper-responsive since day one and I am v grateful also for the sophisticated technical inputs and AI-assisted optimisations. Where previously we relied on expensive agencies who made little impact beyond reciting a monthly performance report, we're now able to use that same money towards our advertising, and to spend more again because we're running profitable campaigns.
It's been a privilege to help and watch the brand go from strength to strength! - thank you very much for taking the time to write about your experience