Blend AI

We have been working with BlendAi for 5 months after leaving a very expensive Performance Marketing Company.

I love the platform, which is very easy to navigate and gives you instant data at your fingertips.

The Blend team feel like an extension of your own internal team, and I love that they are open to listening and working with you.

Highly recommend

Disappointing Experience as a Returning Customer

I previously used Blend AI and, to be fair, the results I achieved with the platform were better than those I experienced with several other agencies. That's exactly why I decided to come back.

Unfortunately, my experience trying to rejoin has been disappointing.

When I contacted the team about reactivating my account, I was quoted US$5,000 per month in management fees. This figure appeared to be significantly different from the pricing publicly advertised on their website.

I reached out via both email and live chat asking for a simple explanation of why my quoted price differed so substantially from the advertised pricing. I wasn't looking for a discount. I simply wanted transparency and a written explanation.

Despite multiple attempts to communicate professionally, I have not received a response addressing my questions. Being ignored after asking for clarification has been the most frustrating part of this experience.

It's disappointing because my intention was genuinely to return as a customer. I believed in the product based on previous results, but transparency and communication are just as important as performance when choosing a long term partner.

I hope Blend AI improves its communication with prospective and returning customers, especially when pricing differs from what is publicly advertised. A straightforward explanation would have gone a long way.

Based on my experience, I cannot recommend the sales process due to the lack of transparency and follow up, despite previously having positive results with the platform itself.

UPDATED SINCE BLENDAI REPLIED:

Thank you for your response.

I appreciate the clarification that the US$5,000 quote relates to your fully managed service rather than your standard plans. However, my concern still hasn't been addressed.

My combined Meta and Google ad spend is approximately US$10,000 per month. Based on the pricing published on your website, that level of spend appears to fall within your advertised pricing of around US$1,150 per month, not US$5,000.

What I'm trying to understand is why my business was quoted more than four times the publicly advertised price. Simply stating that it's a "fully managed service" doesn't explain the difference. What additional services or requirements justify an increase from approximately US$1,150 to US$5,000 per month?

This has never been about trying to negotiate a lower price. It's about transparency. If there are objective reasons why my business falls outside your advertised pricing, I'd genuinely like to understand them.

I think any business owner would ask the same question when presented with a quote that is several times higher than the publicly advertised pricing.

We let it run for 6 weeks on our Google ads account. After $2k in costs we got ZERO sales from the Blend generated and managed ads on Google.
It may work for someone else, but for us, we couldn't see any of the claims coming true so uninstalled it.
We do get sales from our Meta ads, so "it's not us".