Blockify Fraud Filter, Blocker
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The online chat support is very slow and unable to adequately address questions or concerns. The app itself isn’t very intuitive or clear to use. My goal was simply to exclude certain countries from accessing my website, as I noticed a sudden surge in traffic and suspected bot activity. I blocked all the countries I could identify, but unfortunately, the app failed to do what it was supposed to. I have uninstalled it and will search for a more effective solutions.
Hi there,
Thank you so much for taking the time to share your feedback. We’re truly sorry to hear about your experience with our app and support team. We completely understand how frustrating it must have been when the blocking feature didn’t work as expected, especially while you were trying to protect your store from unwanted traffic.
Our team is continuously improving both the app’s performance and user interface, and your feedback helps us understand where to focus next. If you’re open to it, we’d really appreciate the opportunity to review what happened and make things right — please reach out again via live chat, email us at support@omegatheme.com, or simply reply to the follow-up email our agent sent earlier today.
Thank you again for giving our app a try, and we wish you all the best with your store.
I received several SCAM customer sign ups and two fraud orders. It is set to block all of this and the app did not deliver. 10 out of 10 would not recommend!
We’re truly sorry to hear about your experience and for any inconvenience this may have caused you. Unfortunately, we couldn’t find any record of you reaching out to our support team, so we currently have no details about the problem you encountered or what might have gone wrong. Without knowing the exact issue, it’s difficult for us to resolve it right away, but we genuinely want to make things right for you.
Our Product Owner has already sent you a direct email to offer personal, one-on-one assistance. If you could kindly reply to that email — or contact us at support@omegatheme.com — and share more details about the situation, we’ll be more than happy to investigate and provide a solution as quickly as possible.
We truly value every customer’s feedback, even when it’s not positive, because it helps us improve. We hope you’ll give us another chance to support you and turn your experience into a positive one.
I installed Blockify to manage bot traffic, but it ended up doing more harm than good. It mistakenly treated legitimate search engine crawlers (like Googlebot) as threats and blocked them. As a result, the blocking screen was indexed instead of my actual product and collection pages, which led to a major drop in my search visibility.
According to Shopify Support:
"Blockify is treating legitimate search engine crawlers as threats and showing them the blocking screen, which then gets indexed instead of your actual product pages and collections."
"This explains why disabling the app a week ago didn't help – the damage was already done to your search rankings, and recovery takes time even after fixing the root cause."
This issue has had a serious impact on my store’s organic traffic and overall SEO health. Even after uninstalling the app, recovery is slow and ongoing.
I do not recommend this app unless you're fully aware of the risks and have a way to control how it handles search engine bots.
Hi friend,
We’re truly sorry to hear about your experience and the difficulties you’ve faced. We understand how important traffic and SEO health are for your store, and we regret the frustration this situation has caused.
Our team is continuously working to improve Blockify so that merchants can manage traffic effectively without disruption. We also take feedback like yours seriously, as it helps us identify where we can enhance both features and safeguards.
Our team has already reached out to work with you directly, and we hope you’ll give us the opportunity to continue supporting you.
Thank you for sharing your feedback with us.
This app is not blocking the countries I requested. It is not working. Support takes too long to reply.
Hi there,
We’re sorry you’ve experienced issues with our blocking feature and felt our response time was too long. Here’s some clarification we hope will help:
How Blocking Works: Our app injects a blocking interface, preventing visitors from restricted regions from viewing your store’s content.
Why You Still See Visits in Shopify Analytics: Since the initial page request is detected by third-party analytics, that visitor is counted as traffic, even though they’re met with the block page and can’t proceed further.
Providing Proof: We also offer an internal analytics tool showing which visitors are blocked. We’d be happy to share screenshots or run tests with you to confirm that visitors from restricted regions are indeed seeing the block page.
We understand the frustration when you don’t see immediate proof in Shopify Analytics, and we are always looking to improve our support speed and clarity. If you reopen communication with us, we can work together to ensure the blocking is performing as intended and provide any additional proof you need.
Thank you for your feedback and for giving us an opportunity to improve our app and service for all users.
Warm regards,
Kaylee
Customer Support Leader
They advertise saying they can block checkout bots, I get thousands of abandoned checkout bots a day with some placing successful orders, and even after using this app it still continues and support doesn't know why. I do not recommend it if you are having this issue.
Hi,
We’re truly sorry for the frustration and inconvenience this situation has caused you. It’s very upsetting to hear that abandoned checkout bots are still affecting your store despite using our app, and we deeply regret that your experience hasn’t met the expectations we strive to deliver.
Some of these issues can be caused by complex bot behaviors or conflicts with other apps, which may not be fully preventable on our side. That said, we feel responsible for helping you as much as possible and want to make things right.
We’ve sent you an email with detailed steps and we would be very grateful if you could reply so we can work closely with you to find a solution. Your feedback is incredibly valuable to us, and we sincerely hope to support you in resolving this issue.
They just want your money. I downloaded this app and submitted a help desk ticket to figure out how it could solve my problem. I was told to get the enterprise subscription to block checkout. The problem is not that deep and that was the best they could do. Deleting the app
Hi,
We’re sorry to hear about your disappointment with the Blockify Fraud Blocker app.
To clarify, the Fraud Blocker app is designed to protect your store from the moment a visitor accesses it and to prevent high-risk customers from placing orders. It does not directly block checkout, which is why our support team recommended the Blockify Checkout Rules app as a better fit for your specific needs.
We understand that the upgrade suggestion in the Fraud Blocker app may not have matched your expectations, but our customer support team’s intention was to understand your requirements and guide you toward the most suitable solution. Since it seemed you did not wish to continue using the Blockify Fraud Blocker, we referred you to the Checkout Rules app, which is specifically designed to manage checkout-related blocking and restrictions.
We have already reached out to you privately to provide further assistance. Please check your email and reply to us, or feel free to share more details with us directly at support@omegatheme.com — we’d really love to hear from you.
I cannot stress enough how abysmal the "help" for this app has been. I tried it once, it didn't block my bot traffic, I reached out for help and was just gaslit. I uninstalled and left a review. Blockify reached out to ask for another chance and, I tried again. Once again, after following their instructions, the app didn't work correctly. It's either blocking real potential customers/non-bot traffic with low risk scores or allowing almost everyone. When I tried "help" again, telling them I had over 23 visitors to my website from Hong Kong, but, didn't see the visitors on Blockify logs, I was told to block all of Hong Kong. What? No. The next suggestion was to upgrade to the Enterprise plan and block the Ips of fraudeulent orders. What? Again, no. Fraudulent orders is not the problem. Not getting solutions for the actual problems, however, is my main problem with this app, rendering it completely useless to me. And, now, days of wasted time.
Hi,
We’re truly sorry to hear about your disappointing experience with Blockify. Your feedback is extremely valuable, and we sincerely apologize if our support and solutions didn’t meet your expectations.
It’s clear we failed to address your concerns effectively, and we understand your frustration—especially regarding the bot traffic issue and the suggestions that didn’t align with your needs. We take full responsibility for not providing a clear, actionable resolution during your attempts with the app.
Our team is actively working on improving both our detection accuracy and support process to ensure cases like yours are handled better. If you’re open to it, we’d love to revisit your setup with our senior technical team to provide a tailored solution and make up for your lost time.
Thank you again for sharing this honest review—it helps us grow and improve. Please reach out directly to support@omegatheme.com or reply to our direct support email if you’d allow us one last chance to make things right.
—The Blockify Team
It doesn’t block anyone or any countries, it doesn’t work at all. I tried my website on three mobile phones and asked my friends to verify it for me. It doesn’t work!
Thank you for your feedback, and we're truly sorry to hear about your experience. We understand how frustrating it must be when the app doesn’t work as expected.
Our team is committed to resolving issues like this, and we’d love the opportunity to assist you. It’s possible that there might be a configuration issue or a specific setting that needs adjustment. Our support team would like to reach out to you to investigate the problem and ensure the app functions properly for you.
Your satisfaction is our priority, and we’ll do everything we can to make things right. Thank you for giving us the chance to improve!
I got this app specifically for our increasing bot traffic. The reviews looked amazing so I installed it. On the 5th day I still got bot traffic and started cross-referencing bot orders vs activity log on this app and they didn't even show up. What happened next completely stunned me.
Their support team actually ADMITTED IT DIDN'T WORK!!! Here's the message from them:
"Hi there,
This is Joyce from the Blockify support team..
Thanks again for your patience while we looked into the orders you mentioned.
After checking with our technical team, we found that the app still receives and processes most visitor data as usual. However, in rare cases, it’s possible that:
The buyer went directly to the checkout page, bypassing the storefront, which prevents our app from capturing the initial IP and browsing session.
The buyer was using tools (like VPNs, proxies, or privacy-focused browsers) that changed their IP address during the journey — for example, from landing on the store to completing the checkout. This can result in the session being incomplete or invisible in the Visitor Analytics.
We totally understand how frustrating this may be, especially when you’re relying on this data to block unwanted orders. Our product team is now aware of the concern and is reviewing how we can make the tracking more transparent.
Thank you again for your feedback — it really helps us improve the app. If there’s anything else I can assist with, I’m here for you.
Warm regards,
Joyce
Blockify Support Team"
Deleted it immediately!
Hi there,
Thank you for taking the time to share your experience — even though it's difficult to hear, we truly appreciate your honesty.
We're deeply sorry that Blockify didn't deliver the protection you were hoping for, especially when you installed it specifically to manage increasing bot traffic. We understand how disappointing and even alarming it must have felt to see unwanted orders continue to come through, and then find that they weren’t even recorded in the app's activity log. That’s not the experience we aim to deliver, and we sincerely apologize for the frustration and inconvenience this caused you.
We know a simple apology isn’t enough, which is why our Product Manager has already reached out to you directly via email. We’re hoping to better understand your store’s setup, walk through what happened, and see if there’s any way we can provide a better solution moving forward — whether that’s through additional features, a more tailored configuration, or simply learning how we can improve.
We genuinely care about our users, and your feedback is not being taken lightly. It’s helping us refine our product, and we’d be grateful for the opportunity to turn this situation around and support you properly.
Thank you again for trying Blockify. We know your trust is earned, and we hope you’ll consider giving us a second chance.
Warm regards,
The Blockify Team
FAKE APP CREATE FAKE SENSE OF SECURITY
In their free plan, I have blocked India traffic, but I still see IP from Mumbai. None of other IP/ country block app has this problem.
We’re truly sorry to hear about the frustration and inconvenience you’ve experienced. Your trust in our app is extremely important to us, and it’s disappointing to know that we fell short in meeting your expectations. Blocking traffic accurately is a critical feature, and we sincerely apologize for any false sense of security this may have caused.
Our team is committed to investigating this issue thoroughly and ensuring we can provide a reliable solution. We would greatly appreciate the opportunity to connect with you to understand exactly what happened and how we can make things right. Please don’t hesitate to reach out to our support team at support@omegatheme.com or respond to the message our 24/7 support team has sent regarding your concern.
Thank you for sharing your feedback and giving us a chance to improve. Your experience matters to us, and we’re here to help in any way we can.