Blockify Fraud Country Blocker
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非常感谢您抽出宝贵时间留下好评。 我们非常感谢您的业务。 请让我们知道我们将来能为您做些什么。
Installed it for one location and it blocked the whole world.
Hello, I'm sorry the issue. It was issue with the IP setting you made. You've made a wrong rule for the app. We hope you still need this app for this year as we make it free now for every one! Please give it a try and let us know if you need any further help on settings.
Sincerely,
Omega Team
The customer service with this app is horrible if I could rate 0 stars I would. I had a chat with a rep by the name Lynn and she was very unprofessional. She even sent a crying laughing emoji after I asked can I block a customer by full name with the IP address. I am very upset and disappointed with the poor customer service and of course she doesn't care because this isn't her company nor will it affect her paycheck, A rep name Rosie reached and tried to correct things, but once I told her that Lynn was very unprofessional and I recently lost a loved one and just want to put the matter behind me; and asked for assistance with deleting my account she started antagonizing. Rosie proceeded to say, 'You seem to be going through it these days." after I asked for assistance with deleting my account. So, I politely asked for assistance again and Rosie replied, "You're having a rough day." I thought If I simply deleted the app I would be billed for the services, which is why I continued to ask for assistance. After asking Rosie for assistance a third time she finally told me how to delete my account. It sucks my experience was horrible, because I was looking forward to paying for the services and referring other businesses as well.
Hi,
Thank you for writing a review, I sincerely appreciate you bringing this issue to our attention.
I'm sorry to hear you had a bad experience with our support service, that's not what we like to hear. Your business means a lot to us, we appreciate any feedback from you, it will help us to build and improve our service.
If you ever have additional feedback, please don't hesitate to email us at contact@omegatheme.com
Thank you,
Omega Customer Support team
Has hidden upsell that do not say so until after installed. The photo says it come with the feature until you try to use it.. Bad juju.
Hi,
Thank you for taking the time to write a review, we appreciate your feedback, and I'm sorry to hear you had a bad experience using our app.
On behalf of myself and everyone I work with, we take customer reviews seriously, and hearing that the feature did not meet your expectation is never what we want to hear. I've shared your review with the dev team, and we would love for you to come back so we can get our team to check specifically your case. If you're interested in coming in again, please contact us at contact@Omegatheme.com to set it up.
I appreciate your patronage and hope to see you again soon!
Sincerely,
The Omega Customer support team
Redirects ALL traffic! Would not recommend for this reason. Hopefully they can figure it out as it would be helpful.
Hello,
Thanks for the feedback!
This is an option and the default is not set. You can completely set it to not block all.
You are setting up Block all so it will block all stores. It is used in case the store tests the block feature all before using.
And case of block all except whitelist rules.
Regards,
Omega team
I installed and then uninstalled your app BEFORE the supposed 3 day free trial but was just charged by you!! I am contacting Shopify about you ripping me off! Don't install this app!
Hello, I'm sorry for any inconveniences you faced. Now we make this app for free. You can try it again now for free!
Anyway You had used the apps for 2 segments of time, the 2nd one it will be combine with the 1st one. If it's passed 14 days you will pay for the 1st payment.
Let us know if you need any support. Thank you very much!
Thank you for the 5-star rating! We're thrilled that you had a positive experience with our service. If you have any more feedback or need further assistance, feel free to let us know. 😊🌟
Thank you very much for the 5-star rating! 🌟 Your feedback means a lot to us. If you have any questions or need assistance in the future, don't hesitate to reach out. We're here to help! 🚀😊
Thank you so much for the 5-star rating! 🌟 We truly appreciate your support and are here to assist you further if you need anything. Feel free to reach out anytime. We're dedicated to providing top-notch service and ensuring your satisfaction! 🚀😊
Thank you so much for your 5-star rating for the Blockify Fraud Country Blocker app! 🌟 We're thrilled that you're having a great experience. If you have any more feedback or need further assistance, feel free to reach out anytime!