Blockify Fraud Country Blocker
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Hi, Blockify, i really do appreciate your service and it successfully blocked the right people. However, it started to malfunction and Blocked Genuine customers from accessing the store. The moment they accessed the store the page was frozen and they couldn't press into anything
We couldnt figure out the problem initially and thought that shopify itself was broken an we frantically deleted many things and the website only started funnctioning normally after deleting Blockify. I appreciate the good work you guys are doing but i hope this review serves as a notice for anyone having issues with their website.
Hi friend,
Thank you so much for your feedback, and we’re truly sorry for the difficulties you experienced with Blockify. We’re glad to hear it initially blocked the intended visitors, but we’re very concerned about the issues you encountered afterward with genuine customers being affected. Your experience is very important to us, and we apologize for any stress or disruption this caused in managing your store.
To help resolve this, our support team is ready to dive deeper and address any specific issues to ensure that Blockify performs smoothly for you. A support agent will reach out to you directly via email, and we would greatly appreciate it if you could reply to provide us with more details. Alternatively, please feel free to contact us anytime through our 24/7 live chat or email us directly at support@omegatheme.com. We’re here to help, and we’re committed to making this right for you.
Thank you again for sharing your experience so we can continue improving.
可以检测到来到网站内的IP，并且它可以告诉你IP是来源住宅，办公，或者是VPN IP。
如果你想了解网站的信息，可以使用它。......................................................................
非常感谢您留下评论！ 我们的团队很高兴听到如此好的反馈。 🙌🙏🏻🙌🙏🏻
Easy app set up, straightforward and blocked our unwanted spammers and visitors who were using stolen credit cars. Also they have fast support.
Hearing the positive feedback from you made my day 💙💚💛🧡 Hope for nothing but your business’s growth 🔥🚀
We had some difficulties in setting up the App because we have two stores, but support give us a huge help and everything is working fine.
Hi Mariano International Store,
We really appreciate that you enjoy using our app! Our customer service team will be glad to know about your review as they try very hard to help and be responsive to our users. Let us know whenever you have any questions about the app.
Best regards!
Omega Team
very good
Fast as lightning ✨🔥🚀 Our team is over the moon after reading your review and hopes you keep seeing exceptional value from the app. 😊
The app has been blocking locations that shouldn't be blocking for I don't know how long, because I just realized today, and I have lost potential customers due to this.
I can't even access the settings to correct it! It's quite disappointing and frustrating.
Please help fix this issue.
Hello there,
We are truly sorry to hear about the issues you've been experiencing with the Blockify - Fraud IP Blocker app. We sincerely apologize for any inconvenience this may have caused and understand how frustrating it can be.
Your feedback is extremely valuable to us, and we take your concerns seriously. We would like to investigate this matter further to ensure that your issue is resolved promptly. To assist you better, could you please reinstall our app and provide us with more specific details about the locations that have been mistakenly blocked? This will help us identify the root cause of the problem and take the necessary steps to rectify it.
We have reached out to you via email so that we can work together to resolve this issue and ensure you have a seamless experience with the Blockify app.
Once again, we apologize for any inconvenience you've experienced, and we appreciate your patience as we work to make things right for you.
Thank you for using Blockify, and we look forward to hearing from you.
Best regards,
Kaylee
The app is great, and the customer support is responsive. It helped us minimize the fraud orders, it's not totally removed. But they have a new updated feature to solve this issue and hope it will work better! I appreciate the guys responsiveness and patience to solve my problems.
Thank you for taking the time to leave us such a fantastic review! We’re happy to know that you loved your experience with our app and the support team. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback!
I am no IT or web expert so blocking bots and threats has never been on my knowledge list. My store has been getting an abnormal amount of visit per day from 5 IPs and no add to carts or purchases. Blockify chart support helped me figure out which IPs to block and how to block just those and not the whole city/region. Quick response time. Maybe waited 25 seconds for someone to come online and help.
Thank you so much for your amazing review! We are so happy to hear that you are enjoying your experience with our app. Please let us know if we can help you with anything further, and thank you for taking time out of your day to leave us this super kind review.💗💗💗
The application works correctly, and they help you very fast to configure any problem you have, I recommend it, you can choose the country you want to block, even just some IPs.
Thanks for sharing your positive review of Omega’s Blockify - IP Block app. Feedback like yours is valued by every team member here and it gives us the motivation to continue developing our apps.
Removal app residue.
The app is not okay. They didn't remove all residue and after few days your website will stop working.
I try to reach support , Shopify expert also , they are always offline.
Also i have reach them by email and Whatsapp from 7 hours nobody answering!
Hi there,
Thank you for taking the time to write a review, I appreciate your feedback, and I'm sorry to hear you had a bad experience using our app and for our late response due to our long national holiday.
On behalf of everyone at Omega, we take customer reviews seriously, and hearing that the residue code caused a bad effect on your store is never what we want to hear. I've shared your review with the dev team, and we have an agent to contact, check specifically your case, and get it right.
Should you have any additional feedback, please share it with us via contact@omegatheme.com. Your sharing will always be treasured at Omega!
Sincerely,
Omega's Customer Support Team