Blockify Fraud Filter, Blocker

Hi there,

I’m truly sorry to hear about the inconvenience you've experienced, and I understand how frustrating this situation must be for you.

After reviewing your account, I can confirm that we have processed a refund for the duplicate annual payment you made. Please allow 5-7 business days for the refund to appear on your original payment method.

Please rest assured that we never charge our customers unless you actively choose to use our services. If you encounter any further issues or have additional questions, our support team is here to help. You can reach us at support@omegatheme.com, and we will ensure that your concerns are addressed promptly.

Thank you for bringing this to our attention. We value your feedback and are committed to providing a positive experience for all our customers.

Best regards,
Kaylee from Blockify team

Hi,

We were very sorry to read your updated review about the app issue. We understand how frustrating this must be, especially after your initial positive experience.

We haven't yet received a support ticket from you detailing this specific issue, and we want to assure you that we're committed to helping you resolve it as quickly as possible. To help us investigate and diagnose the problem, we kindly hope that you can reach out to us again at support@omegatheme.com or reply emails from our support agents as we have already send you one to help address your specific concerns.

We value your feedback and want to restore the app's functionality for you. We appreciate you taking the time to share your experience, and we're confident we can get this resolved.

Thank you,
The Blockify team

We’re truly sorry to hear about the frustration and inconvenience you’ve experienced. Your trust in our app is extremely important to us, and it’s disappointing to know that we fell short in meeting your expectations. Blocking traffic accurately is a critical feature, and we sincerely apologize for any false sense of security this may have caused.

Our team is committed to investigating this issue thoroughly and ensuring we can provide a reliable solution. We would greatly appreciate the opportunity to connect with you to understand exactly what happened and how we can make things right. Please don’t hesitate to reach out to our support team at support@omegatheme.com or respond to the message our 24/7 support team has sent regarding your concern.

Thank you for sharing your feedback and giving us a chance to improve. Your experience matters to us, and we’re here to help in any way we can.

非常抱歉给您带来了困扰！我们十分重视您的反馈，也很遗憾之前的问题没有得到及时解决。希望能有机会再次为您查看并彻底解决这个问题，确保您的使用体验顺畅无忧。我们已经亲自给您发送了一封邮件，请您查收并回复，我们的支持团队将全力为您提供帮助。感谢您的耐心与支持！🙏

Hi there,

I'm truly sorry to hear that you've had a frustrating experience with our app. We understand how important it is for our users to have a seamless and effective tool, whether using the free or premium version.

Our customer support team has reached out to you to assist in resolving the issues you're encountering. We are committed to ensuring that our app works smoothly on your store and meets your needs.

Please consider giving our app another chance. We're dedicated to making it right and providing you with a positive experience.

Thank you for your feedback and patience.

Best regards,
Kaylee from Blockify Team

Hi,

Thank you for sharing your feedback, and we sincerely apologize for the inconvenience this has caused. We understand how frustrating it must be to experience issues with your site, especially after installing our app. This is not the level of service we aim to provide, and we deeply regret any disruption to your business.

We’ve also reached out to you directly via email to offer further support and assistance. If you could provide us with more details, we will prioritize your case to ensure a swift resolution. Also, please feel free to contact us at support@omegatheme.com, and we will do everything we can to resolve the issue.

We truly appreciate your patience and understanding. Your business is important to us, and we hope to regain your trust through our dedicated support.

Hello there,

We are truly sorry to hear about the issues you've been experiencing with the Blockify - Fraud IP Blocker app. We sincerely apologize for any inconvenience this may have caused and understand how frustrating it can be.
Your feedback is extremely valuable to us, and we take your concerns seriously. We would like to investigate this matter further to ensure that your issue is resolved promptly. To assist you better, could you please reinstall our app and provide us with more specific details about the locations that have been mistakenly blocked? This will help us identify the root cause of the problem and take the necessary steps to rectify it.
We have reached out to you via email so that we can work together to resolve this issue and ensure you have a seamless experience with the Blockify app.

Once again, we apologize for any inconvenience you've experienced, and we appreciate your patience as we work to make things right for you.

Thank you for using Blockify, and we look forward to hearing from you.

Best regards,
Kaylee

Hi there,

Thank you for taking the time to write a review, I appreciate your feedback, and I'm sorry to hear you had a bad experience using our app and for our late response due to our long national holiday.

On behalf of everyone at Omega, we take customer reviews seriously, and hearing that the residue code caused a bad effect on your store is never what we want to hear. I've shared your review with the dev team, and we have an agent to contact, check specifically your case, and get it right.

Should you have any additional feedback, please share it with us via contact@omegatheme.com. Your sharing will always be treasured at Omega!

Sincerely,
Omega's Customer Support Team

Hi,

Thank you for taking the time to write a review. I appreciate your feedback, and I’m sorry to hear you had a frustrating experience.

I apologize on behalf of everyone at Omega. We know that dealing with Bots is very essential to protect your site, but we are also aware that we can’t control how the Shopify platform needs the website to be fully loaded before allowing the app to work, therefore, you can sometimes still see the traffics from blocked IPs/Countries when actually they have been blocked a few second after getting to the site, and will not be able to view or take any action on your store.

We also apologize for the late follow-up we have with your case. As you can see from other reviews, we are known for caring deeply about our customers. We can’t fix the past but we will use the feedback to make us better and to ensure the app is still working well with your store.

Thank you for bringing this matter to our attention. I’m very sorry we failed to meet your expectations. I hope you will give us another chance so you can get the kind of excellent experience we’re known for.

Sincerely,
The Omega support team

Hi,

We're genuinely sorry to learn that you haven't had a positive experience with our app. Your feedback matters a great deal to us, and we're committed to addressing any issues you've encountered. It's disheartening to hear that you found our app is not yet matched with your expectation and we want to assure you that we're here to help.

Our support team has taken note of your review and has already reached out to your email to offer assistance. We understand that encountering challenges can be frustrating, especially when it affects your experience with our app. That's why we're eager to connect with you directly to better understand your concerns and work towards finding a solution.

Your satisfaction is incredibly important to us, and we genuinely appreciate the opportunity to support you. We're dedicated to providing excellent service and ensuring that all our users have a seamless experience with our app.

Please take a moment to check your inbox, including any spam or junk folders, for our message. We're here to listen, assist, and make things right for you. Your feedback helps us improve, and we're grateful for the chance to turn your experience around.

We look forward to your reply so that we can assist you promptly and effectively.

Thank you!