Blockify Fraud Filter, Blocker

Hi there,

This is Kaylee, Customer Support Leader from the team. I’m really sorry for the confusion and trouble you’ve experienced with our app, especially around the data shown and the unexpected redirect, and I completely understand how frustrating that must have been.

I’ve reviewed your setup and it appears that the app embed is currently not enabled on your theme, which can prevent the app from displaying and functioning properly on your storefront. If you’re open to it, I’d be very grateful for the chance to take another look together so we can ensure everything is configured and working as intended.

We’ve also reached out directly to support your case and help clarify what happened and how we can fix it. We truly appreciate your feedback and hope to hear back from you so we can assist you further and work to regain your trust.

Hi there,

Thank you so much for taking the time to share this update with us.

We’re really sorry to hear that after some time, the app ended up blocking your traffic and marking it as fraud, even after you adjusted the settings. That’s definitely not the experience we want you to have, and we truly understand how frustrating this can be.

From what you described, it sounds like the protection rules may have been a bit too strict for your traffic pattern. In many cases, this can be fine-tuned further to avoid false positives while still keeping bots under control.

If you’re open to it, we’d really appreciate the chance to take another look at your setup together and help adjust it properly for your store. Please feel free to reinstall the app and reply directly to our direct support email so we can help you review the setup and fine-tune the settings again. If you notice any issue at all, don’t hesitate to reach out to us at support@omegatheme.com, our team will be more than happy to assist and make sure everything works smoothly for you.

Thank you again for your honest feedback. It truly helps us improve.

Thank you for your feedback, and we’re very sorry to hear about the trouble you experienced. Our support team has already reached out to you directly to help resolve the issue and confirm that everything in your theme is clean and functioning correctly.

We truly hope to hear back from you soon so we can fix this as quickly as possible. Your experience matters to us, and we’re here to make things right. 🙏

Hello,
Thanks for taking the time to let us know about your issue and we are sorry for the negative experience you had.
Our support team has just received your review of the app and will try out best to improve the app to meet your expectation. We are aware that our service and the app may not match your standard yet via your review post with 2 stars. We're working hard to keep this app running properly for everyone so your review or any of your comments/ideas motivated us a lot as a boutique team, especially our dev.
Please let us know if you need any further assistance.
We are terribly sorry again for any inconvenience caused.
Best regards,
Omega Team

Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience hasn’t been as positive as we strive to provide for all our users. Your satisfaction is extremely important to us, and we’re committed to resolving any issues you’ve encountered.

Our support team has already reached out to assist you further. We hope you’ll be able to check and get back to us so we can work together to address your concerns as quickly as possible. Your input helps us improve, and we truly appreciate the opportunity to make things right.

Thank you again for bringing this to our attention, and we look forward to resolving this for you!