Blockify Fraud Filter, Blocker
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Reviews (1,072)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its effective fraud and bot traffic filtering, which significantly reduces chargebacks and enhances security. It's easy to set up and use, with customizable security options like country and IP blocking. The app also prevents unauthorized content copying and provides detailed visitor analytics. Merchants praise the responsive and knowledgeable customer support team.
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They just want your money. I downloaded this app and submitted a help desk ticket to figure out how it could solve my problem. I was told to get the enterprise subscription to block checkout. The problem is not that deep and that was the best they could do. Deleting the app
Hi,
We’re sorry to hear about your disappointment with the Blockify Fraud Blocker app.
To clarify, the Fraud Blocker app is designed to protect your store from the moment a visitor accesses it and to prevent high-risk customers from placing orders. It does not directly block checkout, which is why our support team recommended the Blockify Checkout Rules app as a better fit for your specific needs.
We understand that the upgrade suggestion in the Fraud Blocker app may not have matched your expectations, but our customer support team’s intention was to understand your requirements and guide you toward the most suitable solution. Since it seemed you did not wish to continue using the Blockify Fraud Blocker, we referred you to the Checkout Rules app, which is specifically designed to manage checkout-related blocking and restrictions.
We have already reached out to you privately to provide further assistance. Please check your email and reply to us, or feel free to share more details with us directly at support@omegatheme.com — we’d really love to hear from you.
I cannot stress enough how abysmal the "help" for this app has been. I tried it once, it didn't block my bot traffic, I reached out for help and was just gaslit. I uninstalled and left a review. Blockify reached out to ask for another chance and, I tried again. Once again, after following their instructions, the app didn't work correctly. It's either blocking real potential customers/non-bot traffic with low risk scores or allowing almost everyone. When I tried "help" again, telling them I had over 23 visitors to my website from Hong Kong, but, didn't see the visitors on Blockify logs, I was told to block all of Hong Kong. What? No. The next suggestion was to upgrade to the Enterprise plan and block the Ips of fraudeulent orders. What? Again, no. Fraudulent orders is not the problem. Not getting solutions for the actual problems, however, is my main problem with this app, rendering it completely useless to me. And, now, days of wasted time.
Hi,
We’re truly sorry to hear about your disappointing experience with Blockify. Your feedback is extremely valuable, and we sincerely apologize if our support and solutions didn’t meet your expectations.
It’s clear we failed to address your concerns effectively, and we understand your frustration—especially regarding the bot traffic issue and the suggestions that didn’t align with your needs. We take full responsibility for not providing a clear, actionable resolution during your attempts with the app.
Our team is actively working on improving both our detection accuracy and support process to ensure cases like yours are handled better. If you’re open to it, we’d love to revisit your setup with our senior technical team to provide a tailored solution and make up for your lost time.
Thank you again for sharing this honest review—it helps us grow and improve. Please reach out directly to support@omegatheme.com or reply to our direct support email if you’d allow us one last chance to make things right.
—The Blockify Team
I got this app specifically for our increasing bot traffic. The reviews looked amazing so I installed it. On the 5th day I still got bot traffic and started cross-referencing bot orders vs activity log on this app and they didn't even show up. What happened next completely stunned me.
Their support team actually ADMITTED IT DIDN'T WORK!!! Here's the message from them:
"Hi there,
This is Joyce from the Blockify support team..
Thanks again for your patience while we looked into the orders you mentioned.
After checking with our technical team, we found that the app still receives and processes most visitor data as usual. However, in rare cases, it’s possible that:
The buyer went directly to the checkout page, bypassing the storefront, which prevents our app from capturing the initial IP and browsing session.
The buyer was using tools (like VPNs, proxies, or privacy-focused browsers) that changed their IP address during the journey — for example, from landing on the store to completing the checkout. This can result in the session being incomplete or invisible in the Visitor Analytics.
We totally understand how frustrating this may be, especially when you’re relying on this data to block unwanted orders. Our product team is now aware of the concern and is reviewing how we can make the tracking more transparent.
Thank you again for your feedback — it really helps us improve the app. If there’s anything else I can assist with, I’m here for you.
Warm regards,
Joyce
Blockify Support Team"
Deleted it immediately!
Hi there,
Thank you for taking the time to share your experience — even though it's difficult to hear, we truly appreciate your honesty.
We're deeply sorry that Blockify didn't deliver the protection you were hoping for, especially when you installed it specifically to manage increasing bot traffic. We understand how disappointing and even alarming it must have felt to see unwanted orders continue to come through, and then find that they weren’t even recorded in the app's activity log. That’s not the experience we aim to deliver, and we sincerely apologize for the frustration and inconvenience this caused you.
We know a simple apology isn’t enough, which is why our Product Manager has already reached out to you directly via email. We’re hoping to better understand your store’s setup, walk through what happened, and see if there’s any way we can provide a better solution moving forward — whether that’s through additional features, a more tailored configuration, or simply learning how we can improve.
We genuinely care about our users, and your feedback is not being taken lightly. It’s helping us refine our product, and we’d be grateful for the opportunity to turn this situation around and support you properly.
Thank you again for trying Blockify. We know your trust is earned, and we hope you’ll consider giving us a second chance.
Warm regards,
The Blockify Team
It has no effect. It's impossible to block a country's IP address.!!!
Hi there, thank you for your feedback. We understand how frustrating this experience must have been. After checking our system logs, we found that the app was not taking effect at that time because Blockify’s App Embed had not been enabled, which is required for country/IP blocking to work on Shopify.
This issue has now been resolved, and the blocking rules are working correctly after our team’s support session. Our Product Manager has also reached out to you directly via email to provide dedicated support and ensure everything is set up properly. Please check your inbox (and spam folder just in case). We’re here to help and truly appreciate your patience.
Niel is great. I love these 'gem' apps that are exactly what I need, entirely free. No more spam!
Edit - 2/4. The App Seemingly just stopped blocking selected countries and now I get a lot of spam traffic.
Hi,
We were very sorry to read your updated review about the app issue. We understand how frustrating this must be, especially after your initial positive experience.
We haven't yet received a support ticket from you detailing this specific issue, and we want to assure you that we're committed to helping you resolve it as quickly as possible. To help us investigate and diagnose the problem, we kindly hope that you can reach out to us again at support@omegatheme.com or reply emails from our support agents as we have already send you one to help address your specific concerns.
We value your feedback and want to restore the app's functionality for you. We appreciate you taking the time to share your experience, and we're confident we can get this resolved.
Thank you,
The Blockify team
FAKE APP CREATE FAKE SENSE OF SECURITY
In their free plan, I have blocked India traffic, but I still see IP from Mumbai. None of other IP/ country block app has this problem.
We’re truly sorry to hear about the frustration and inconvenience you’ve experienced. Your trust in our app is extremely important to us, and it’s disappointing to know that we fell short in meeting your expectations. Blocking traffic accurately is a critical feature, and we sincerely apologize for any false sense of security this may have caused.
Our team is committed to investigating this issue thoroughly and ensuring we can provide a reliable solution. We would greatly appreciate the opportunity to connect with you to understand exactly what happened and how we can make things right. Please don’t hesitate to reach out to our support team at support@omegatheme.com or respond to the message our 24/7 support team has sent regarding your concern.
Thank you for sharing your feedback and giving us a chance to improve. Your experience matters to us, and we’re here to help in any way we can.
The app has been blocking locations that shouldn't be blocking for I don't know how long, because I just realized today, and I have lost potential customers due to this.
I can't even access the settings to correct it! It's quite disappointing and frustrating.
Please help fix this issue.
Hello there,
We are truly sorry to hear about the issues you've been experiencing with the Blockify - Fraud IP Blocker app. We sincerely apologize for any inconvenience this may have caused and understand how frustrating it can be.
Your feedback is extremely valuable to us, and we take your concerns seriously. We would like to investigate this matter further to ensure that your issue is resolved promptly. To assist you better, could you please reinstall our app and provide us with more specific details about the locations that have been mistakenly blocked? This will help us identify the root cause of the problem and take the necessary steps to rectify it.
We have reached out to you via email so that we can work together to resolve this issue and ensure you have a seamless experience with the Blockify app.
Once again, we apologize for any inconvenience you've experienced, and we appreciate your patience as we work to make things right for you.
Thank you for using Blockify, and we look forward to hearing from you.
Best regards,
Kaylee
Removal app residue.
The app is not okay. They didn't remove all residue and after few days your website will stop working.
I try to reach support , Shopify expert also , they are always offline.
Also i have reach them by email and Whatsapp from 7 hours nobody answering!
Hi there,
Thank you for taking the time to write a review, I appreciate your feedback, and I'm sorry to hear you had a bad experience using our app and for our late response due to our long national holiday.
On behalf of everyone at Omega, we take customer reviews seriously, and hearing that the residue code caused a bad effect on your store is never what we want to hear. I've shared your review with the dev team, and we have an agent to contact, check specifically your case, and get it right.
Should you have any additional feedback, please share it with us via contact@omegatheme.com. Your sharing will always be treasured at Omega!
Sincerely,
Omega's Customer Support Team
反馈这多多次，一直没有起作用，浪费时间
非常抱歉给您带来了困扰！我们十分重视您的反馈，也很遗憾之前的问题没有得到及时解决。希望能有机会再次为您查看并彻底解决这个问题，确保您的使用体验顺畅无忧。我们已经亲自给您发送了一封邮件，请您查收并回复，我们的支持团队将全力为您提供帮助。感谢您的耐心与支持！🙏
I used this app to help me to block Bots, because they were still visiting my site, and I never saw where I could block a particular city. Although the owner, would send me a video, it did not match the same as on the site. After the owner attempts to help me three times, she stopped, she stopped responding, and the time span to respond to me was the time difference, she is in another country.
Hi,
Thank you for taking the time to write a review. I appreciate your feedback, and I’m sorry to hear you had a frustrating experience.
I apologize on behalf of everyone at Omega. We know that dealing with Bots is very essential to protect your site, but we are also aware that we can’t control how the Shopify platform needs the website to be fully loaded before allowing the app to work, therefore, you can sometimes still see the traffics from blocked IPs/Countries when actually they have been blocked a few second after getting to the site, and will not be able to view or take any action on your store.
We also apologize for the late follow-up we have with your case. As you can see from other reviews, we are known for caring deeply about our customers. We can’t fix the past but we will use the feedback to make us better and to ensure the app is still working well with your store.
Thank you for bringing this matter to our attention. I’m very sorry we failed to meet your expectations. I hope you will give us another chance so you can get the kind of excellent experience we’re known for.
Sincerely,
The Omega support team