Blockify Fraud Filter, Blocker

Hi,

Thank you for writing a review, I sincerely appreciate you bringing this issue to our attention.

I'm sorry to hear you had such a frustrating experience with the app and fraudulent order caused by hacker, that's not what we like to hear. We do care about our customer and apology for any inconvenience it caused.

Your business means a lot to us, so if you ever have additional feedback, please don't hesitate to email yuusat contact@omegatheme.com

Thank you,
The Omega team.

Hello,

Thanks for taking your time to leave us a review on Shopify and sorry for the bad experience you had with our app.
Our app cannot block the bot if IP address is dynamic, the app could not run properly by this way.
Please try blocking by regions such as countries, cities.

If you need any further assistance, please feel free to contact us at contact@omegatheme.com.
We are more than happy to support you.
Sorry again for any inconvenience you had.

Best regards,
Kaylee

Hi there,

I’m truly sorry to hear about the inconvenience you've experienced, and I understand how frustrating this situation must be for you.

After reviewing your account, I can confirm that we have processed a refund for the duplicate annual payment you made. Please allow 5-7 business days for the refund to appear on your original payment method.

Please rest assured that we never charge our customers unless you actively choose to use our services. If you encounter any further issues or have additional questions, our support team is here to help. You can reach us at support@omegatheme.com, and we will ensure that your concerns are addressed promptly.

Thank you for bringing this to our attention. We value your feedback and are committed to providing a positive experience for all our customers.

Best regards,
Kaylee from Blockify team

Hi,

Thank you for writing a review, I sincerely appreciate you bringing this issue to our attention.

I'm sorry to hear you had a bad experience with our support service, that's not what we like to hear. Your business means a lot to us, we appreciate any feedback from you, it will help us to build and improve our service.

If you ever have additional feedback, please don't hesitate to email us at contact@omegatheme.com

Thank you,
Omega Customer Support team

Hi,

Thank you for sharing your feedback, and we sincerely apologize for the inconvenience this has caused. We understand how frustrating it must be to experience issues with your site, especially after installing our app. This is not the level of service we aim to provide, and we deeply regret any disruption to your business.

We’ve also reached out to you directly via email to offer further support and assistance. If you could provide us with more details, we will prioritize your case to ensure a swift resolution. Also, please feel free to contact us at support@omegatheme.com, and we will do everything we can to resolve the issue.

We truly appreciate your patience and understanding. Your business is important to us, and we hope to regain your trust through our dedicated support.

Lamentamos muito ouvir que você teve essa experiência. Nosso plano gratuito foi projetado para oferecer uma introdução ao nosso aplicativo, proporcionando uma visão inicial de suas funcionalidades. Entendemos que pode não atender a todas as necessidades, e é por isso que oferecemos planos pagos com funcionalidades adicionais que muitos de nossos usuários acham úteis para suas necessidades específicas.

Valorizamos imensamente seus comentários e gostaríamos muito de ouvir mais sobre sua experiência para entender melhor como podemos melhorar. Enviamos alguns e-mails solicitando seu feedback e gostaríamos muito que você respondesse para que possamos oferecer o suporte necessário e ajudá-lo da melhor forma possível.

Estamos constantemente trabalhando para melhorar nossos serviços e sua opinião é fundamental para nós. Por favor, entre em contato diretamente conosco para que possamos resolver quaisquer problemas que você esteja enfrentando e garantir que sua experiência com nosso aplicativo seja positiva. Agradecemos a oportunidade de melhorar e esperamos poder ajudá-lo em breve.

Hi,

We’re truly sorry to hear about your recent experience and completely understand how frustrating it must have been to receive spam access without a timely resolution.

Unfortunately, our support team wasn’t able to assist you in time before the issue escalated, and for that, we sincerely apologize. Please know that your concerns were not ignored — our product owner has since reached out to you via email to provide a detailed explanation of what happened and how we plan to prevent this in the future.

We truly care about your experience and would greatly appreciate it if you could take a moment to review that message. We would love the opportunity to assist you directly with that.

Thank you again for your feedback — it helps us improve and grow. We genuinely hope you’ll consider giving us another chance to support you properly.

Hi,

Thank you so much for taking the time to share your feedback about Omega. We’re truly sorry for the inconvenience and for the less-than-ideal experience you had — this is not what we aim to deliver.

Our support agent has already reached out to you privately to provide priority assistance, so please check your email when you have a moment.

Regarding the issue you reported during the support session, it may have occurred because your store was accessed via the Shopify mobile application. Some features work best when used directly on a web browser, so we kindly suggest trying again on a browser such as Chrome or Safari to see if the issue is resolved.

Thank you again for your patience and for helping us improve — we’re here to support you until everything is fully sorted. Should you need any further support, please feel free to reply to our support email or reach out to us anytime at support@omegatheme.com.

Thank you for your feedback. We're truly sorry to hear that your experience with us didn't meet your expectations. We take all reviews seriously and appreciate you bringing this to our attention. Could you please share more details about what happened? Knowing more will help us understand what went wrong and how we can improve. We'd like to make things right if possible. Please feel free to contact us directly at support@omegatheme.com so we can discuss this further.

Hi there,

We’re truly sorry to see that you rated your experience with Blockify as one star. Your feedback is incredibly important to us, and we sincerely apologize for any frustration or inconvenience you may have encountered.

Our team is committed to providing the best possible service and support to our users. To better understand and address the issues you faced, we have reached out to you via email. Please check your inbox (and spam folder, just in case) for our message. We would greatly appreciate it if you could take a moment to reply so that we can assist you further and work towards resolving any problems you may be experiencing.

Your satisfaction is our top priority, and we are eager to help make your experience with Blockify a positive one. If there’s anything specific you’d like to discuss or any immediate concerns you have, please don’t hesitate to let us know in your reply.

Thank you for bringing this to our attention. We look forward to hearing from you and assisting you in any way we can.

Best regards,
Kaylee from the Blockify Team