Blockify Fraud Filter, Blocker

Wow—thank you so much for taking the time to share such a thoughtful review! 💙

We're absolutely thrilled to hear that Blockify Fraud Filter, Blocker app has exceeded your expectations after trying several other solutions. 😊 It's wonderful to know that the protection started working right away and is helping you tackle the bot traffic affecting your store.

A special thank you for recognizing Louis! We'll be sure to share your kind words with him. He'll be delighted to know his patience and dedication helped you complete the setup and fine-tune everything for your business. Providing personalized support is something we truly take pride in.

We also love your perspective: letting Blockify handle the hard work while you focus on growing your store and creating great products. That's exactly the experience we aim to deliver. Your recommendation and trust, especially after comparing multiple apps, mean the world to us.

Thank you for choosing Blockify Fraud Filter, Blocker app and for investing in the Enterprise Plan. We sincerely appreciate your support and wish you continued prosperity, success, and a bot-free shopping experience! 🚀

Thank you so much for your thoughtful feedback 🙌

We really appreciate your honesty and are glad our support team could be responsive, helpful, and patient while you were getting everything set up. It’s completely normal to have questions when exploring a new app, and we’re always happy to guide you through it.

It’s great to hear that after almost two weeks, everything is going well. If anything else comes up as you continue using the app, we’re always here to help 🚀

Thank you for taking the time to share this and we're truly sorry for the experience and the impact it had on your store.

You're absolutely right. The wording of "Add Non-US Countries" inside a "Block Countries" screen creates a double negative that reads as "block everything that is NOT the US," meaning the US should be safe. We completely understand why you interpreted it that way and honestly, it should have worked exactly as you expected.

The reality is that each rule in our app works independently, so combining "Non-US," "Non-EU," and "Non-AUS" rules ended up blocking all traffic rather than protecting those regions. This is a design and UX problem on our end, and we take full responsibility for the confusion and the lost revenue it caused.

We've already escalated this to our product team to improve so no other merchant has to go through the same experience.

We'd love the opportunity to make this right. We've reached out to you directly via chat and hope you'll give us a chance to show you the app working the way you intended.

Again, we're very sorry. Your feedback is directly driving changes to how we present these rules, and we genuinely appreciate you calling it out.