Blockify Fraud Filter, Blocker

Thank you so much for your thoughtful feedback 🙌

We really appreciate your honesty and are glad our support team could be responsive, helpful, and patient while you were getting everything set up. It’s completely normal to have questions when exploring a new app, and we’re always happy to guide you through it.

It’s great to hear that after almost two weeks, everything is going well. If anything else comes up as you continue using the app, we’re always here to help 🚀

Thank you for taking the time to share this and we're truly sorry for the experience and the impact it had on your store.

You're absolutely right. The wording of "Add Non-US Countries" inside a "Block Countries" screen creates a double negative that reads as "block everything that is NOT the US," meaning the US should be safe. We completely understand why you interpreted it that way and honestly, it should have worked exactly as you expected.

The reality is that each rule in our app works independently, so combining "Non-US," "Non-EU," and "Non-AUS" rules ended up blocking all traffic rather than protecting those regions. This is a design and UX problem on our end, and we take full responsibility for the confusion and the lost revenue it caused.

We've already escalated this to our product team to improve so no other merchant has to go through the same experience.

We'd love the opportunity to make this right. We've reached out to you directly via chat and hope you'll give us a chance to show you the app working the way you intended.

Again, we're very sorry. Your feedback is directly driving changes to how we present these rules, and we genuinely appreciate you calling it out.

Thank you for taking the time to leave such a thoughtful review! 💙

We're really glad to hear that Tracy was able to help you quickly and get the right rule in place to block those bot sessions. We'll be sure to pass your kind words along to her. 😊

We also sincerely appreciate your feedback about Shopify still recording certain sessions. You're absolutely right that this behavior comes from how Shopify handles analytics, and while Blockify Fraud Filter, Blocker app can effectively prevent unwanted visitors from interacting with your store, some session data may still appear in Shopify's reports. We completely understand how that can affect analytics, and we're always exploring new ways to minimize the impact wherever possible.

Thank you again for your honest feedback and for choosing Blockify Fraud Filter, Blocker app. If there's ever anything we can do to improve your experience even further, please don't hesitate to reach out. We'd love the opportunity to earn that fifth star in the future! 🚀