Blocky Fraud Filter IP Blocker

Super helpful customer support. Our store had been targeted with fraudulent orders and had to get this app set up quickly. Late in the evening I was able to chat with Lynn, who walked me through which features would be the best to address our specific needs. She was helpful in providing timely responses. By 9pm that night, the app was up and running and have not received any fraud orders in the past couple of days.

I genuinely didn’t want to leave a negative review, but this experience has left me no choice.

I installed the app on November 6th to block bot traffic from China using VPNs—specifically from the US and Seychelles. Initially, everything seemed to work fine. However, by November 9th, I noticed Seychelles appearing in my abandoned checkouts, which was strange given that I had blocked the country. All other blocked countries were showing as successfully blocked, except for Seychelles.

I contacted support immediately. A developer responded, explaining, "we are actively investigating an issue on our end where blocked visitors are indeed getting blocked, but their abandoned checkout is still getting mistakenly logged by Shopify as an abandoned checkout because they are still at checkout, getting blocked. We are actively working on a fix that should be deployed shortly for that problem."

The response did not make much sense to me since all other blocked countries were being blocked by their app. They also advised I enable Shopify’s email verification at checkout—knowing it might deter genuine customers. Despite this, the issue persisted. The bots began using valid, generic email addresses. I followed up again and was asked to grant store access to the dev team, which I did and confirmed. It’s now been three business days with no update. Meanwhile, the Seychelles bot continues to create abandoned checkouts, skewing my store analytics.

Support is reading my messages but choosing not to respond. I can only assume they’re struggling to resolve the issue and don’t have a fix. Still, a status update—even if it’s not a solution—would be appreciated.

I’ll wait another 24 hours for a response. If I don’t hear back, I’ll initiate a chargeback for the amount paid and delete the app while I search for a more reliable and consistent alternative.

Update: They contacted me on 22nd November to address the issue, and I was informed that testing was underway to resolve it. I have waited patiently, but my patience has now worn thin. The aggressive bot traffic originating from China has severely disrupted my analytics. Over the past seven days alone, we have recorded more than a thousand visits from China, which is clearly reflected in Google Analytics. If these bots are truly being blocked, why has the activity not ceased? At this point, the app has failed to deliver on its promised functionality.

Update: The developer reached out to explain the constraints they have in trying to block these bots from the checkout, which I found acceptable and thus my edited review.

overcharged me immediately to almost $200 within first week!!! need a refund immediately.

I've had some strange fraud issues on my website over the past few years and I've been happy with the features of Blocky. I only sell to US and Canada, so I am able to block visitors from all other countries. I'm also able to block individual users, which I never had to use until recently. I would recommend. I haven't had any tech issues with it at all and I think I've had it for 2 years now.

It's easy to understand and to set up. Be prepared that you will need to educate your customers if they get caught by the blockers due to their personal computers being compromised or if they use VPNs. Much of our custom "you've been blocked" page is about why they've been blocked. I know we've lost a few customers over this - some are willing to give up their IP numbers to whitelist them, others think we're overdoing it on security.

There are a very specific improvement I'd like to see:
1- ability to better style the blocked message; it needs margins and the ability to make it fit with our branding. It is not professional looking right now.

I am questioning if this works. I have all countries besides US blocked and also VPN blocked becaue I was getting alot of fake email subscribers. Well now I am getting many successful and unsuccessful orders from these blocked countries. It is obvious they are running credit cards to see which work and some of the orders go through and some are declined. When checking the transaction gateway details in the Shopify order page, it shows the country the order was placed from (Russia, Malaysia, Algeria, etc). I then have to cancel these fraudulent orders however I still have to pay the credit card processing fees as those are non-refundable. Therefore, Blocky is not doing it's job at blocking these countries. Perhaps the bots used are too fast for the Blocky app to trigger a block. I have contacted customer support and was told the development team would get back to me and they never did. So I will be cancelling.

There was a China bot that was on my store website at almost all times for nearly 24 hours, so I downloaded this app to block China and after a couple of days no more China bot visitors. I also blocked Russia and Nigeria since that is where a lot of these attempted bot orders come from. I don't believe the "total country blocks" number because I think it's heavily inflated, but it does obviously work. In the end though, $10 a month or $60 a year is really expensive just to block 3 countries. All I need is the country blocker. There should be a cheaper plan option just for that one feature.

Its working well just need to add a few things to assist with correct scamers who conitinue to trying to purchase I love this app I added the IP address, addresses, Phone Numbers used, email addresses used we are more than happy this happens right after or before Halloween every year as Christmas approach I would advise everyone to protect your hard work this is not a game these scammers are serious about what they do. Thank you Blocky

Funny how a fraud blocker is fraudulently posting advertising they have a free plan. THEY DO NOT.

I haven't had any but traffic from Lithuania for aw really hile