Blocky: Fraud Prevention

Thank you for sharing your thoughts with us. We greatly value all reviews of our app, whether they highlight positive aspects or areas where improvements can be made.

After carefully reviewing your store's billing history in connection with our app, it came to our attention that you installed the app on December 29th and opted for the Pay-as-you-go plan. Subsequently, there were a few charges that were applied once the trial period concluded.

We regret any confusion or inconvenience this may have caused you, and we want to assure you that had you contacted us, we would have promptly issued a full refund.

Despite our efforts to connect with you through private email, unfortunately, we did not receive a response.

Once again, we appreciate your feedback, and we hope the remainder of your day is fantastic!

Best regards,
Shahar

Hi,
Thank you for taking the time to share your feedback. We truly value all reviews, especially those that provide us with insights to enhance the Blocky experience for our users.

Regarding your specific feedback about the app being easily defeated in less than 5 minutes, I'm keen to understand your testing process. Did you test Blocky while logged in as the admin of your store? As you may know, Blocky is designed not to impede store admins, ensuring smooth functionality. It's possible that this influenced your experience.

I've contacted you via email and I am eagerly await your response. Thank you once again for sharing your thoughts, and I wish you a fantastic week ahead! :-)

-Shahar