Overall rating
5
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 0% of ratings are 1 stars
October 27, 2022

I ran into some issues that I didn't know about until I fully figured out all the logic behind this app, and with the careful help of the development team, I was able to display a more reliable recommendation page on the menu bar, Jennie developer Nguyen Tien Loc in My problem was quickly resolved in my feedback, which I am very grateful for! Jennie always listens and is available whenever I need her. She worked overtime to explain and answer all my questions. Another great point when it comes to the support team is the tech guy Nguyen Tien Loc. Jennie and I both thought it would take a few hours to customize my problem but he finished it in thirty minutes, supper fast! Looks really nice and promising. Hope this app will help me attract more customers and boost sales. The customer service team is among the best I've found on Shopify apps. Really good app, very useful for us; thank you for your valuable assistance. We are delighted to have discovered this program. I would highly recommend using this plugin. Special thanks to the team; I'm excited to work with the BSS Commerce team, especially Jennie! I hope we can continue to cooperate and make the website better and better.

flujo
Singapore
5 months using the app
BSS Commerce replied December 12, 2022

Thank you so much for such a valuable review.

It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at sales@bsscommerce.com and our agents will be right there.

Wish your business all good!

March 6, 2023

I recently started using the BLOOP app to create a referral program for my business, and I have to say, I'm really impressed with the features and design of this app. The user interface is clean and easy to navigate, and I was able to set up my referral program in just a few minutes.

One of the things I really appreciate about BLOOP is the flexibility it offers. I was able to customize the program to fit my specific needs, with options to set different referral rewards and expiration dates. The app also offers detailed analytics, so I can track the success of my program and make adjustments as needed.

But what really sets BLOOP apart is their customer support. I had a question about the app's features, and Jena from their support team was incredibly helpful and responsive. She went above and beyond to ensure that I had everything I needed to make the most of the app.

Overall, I highly recommend BLOOP to anyone looking to set up a referral program for their business. The app is well-designed, easy to use, and backed by a fantastic support team.

Almacabio Negozio Online
Italy
20 days using the app
BSS Commerce replied March 9, 2023

Thank you so much for your kind words and 5 star rating! We are truly happy to see that you have been able to set up your referral program quickly, customize the program to meet your specific needs, and make use of the detailed analytics to track the success of your program. We do appreciate the recognition you have given to our customer support team and hope this level of service will continue to be helpful. Thank you again for your kind words and for choosing BLOOP.

January 6, 2023

I've been searching for a straightforward referral program app that can provide benefits for both clients. I've tested a number of apps, some of which were more expensive, but the BLOOP app is ideal for my needs and simple to personalize.
I sincerely recommend the BLOOP Rewards & Referrals app because it performs well. You should give this app a try, even on the free plan, as it has a ton of features that meet my needs. To make the app even better every day, they have also released a ton of new features. The best course of action is to simply ask Jena for help. She helped me resolve the problems in the best possible way. She is very helpful and patient, and she works very quickly and precisely. I mentioned at the beginning of the testing period that there are many details to make use of and that Jena had already provided me with all of the answers to my questions regarding the app. The rules helped me pick things up quickly.
This was delightful and worked perfectly. I'm so grateful to Jena. The BLOOP Rewards & Referrals app is fantastic and runs without a hitch. I heartily endorse it.

Open Heart Assets
Australia
4 months using the app
BSS Commerce replied January 13, 2023

Thank you so much for such a valuable review.

It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at sales@bsscommerce.com and our agents will be right there.

Wish your business all good!

October 12, 2022

I requested help to know how it works and there were many questions in my maind Jennie the support agent were really very coopareative and helpfull, she was available all times I needed assistance also she prepared a demo on how to use the program for the clients, so she saved the time of asking too many questions to md.. simply she made my life easier and hoping the program will help to increase the sale in my store. She is one of the most understanding, friendliest and fast-acting support that I encountered. I would like to thank the technical guy Nguyen The Huy. he has been checking quickly and thoroughly all my problems. this bloop app is fantastic; it is simple to use and does exactly what I require. my referral page looks fantastic and is easy to use! I also recommend their customer service, which was extremely pleasant. we were able to customize the design to the webshop's style thanks to the fantastic support. special thanks to the team; I'm thrilled to be working with the BSS commerce team, especially Jennie!

TheLiliesBoutique
United Arab Emirates
Almost 2 years using the app
BSS Commerce replied December 12, 2022

Thank you so much for such a valuable review.

It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at sales@bsscommerce.com and our agents will be right there.

Wish your business all good!

January 18, 2023

It's a fantastic program that accomplishes precisely what we needed it to. We were looking for an app to help us solve a problem with referring our customer to their friends. We chose Bloop Refferal & Rewards because it provides for comprehensive customization, including the ability to submit your own design. This software was also quite simple to use, which was a huge plus. The app is presently working flawlessly on our website, and we are extremely pleased with it. Creating your own labels is very easy and they look professional. Support is also very helpful and they fixed all problems quickly. We had a minor glitch with the app at first, but Jennie P and their tech guy Nguyen Van Ninh, Nguyen Khac Hiep, Pham Khanh Thien were right on top of it and had it fixed. I really appreciate their support. In conclusion, I am very happy with the team and service that I received and I can not recommend this app more. I'd strongly advise anyone wishing to use Referral Program to use this app. Highly recommend!

Vendome online | ונדום
Israel
8 months using the app
BSS Commerce replied February 3, 2023

Thank you so much for such a valuable review.

It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at sales@bsscommerce.com and our agents will be right there.

Wish your business all good!

March 20, 2023

I had a wonderful experience with Jennie and the tech guy Nguyen The Huy, when installing the app. The quick and efficient response, along with their friendly and helpful demeanor, undoubtedly contributed to my positive experience.

Jennie's ability to answer all my questions on the first try is commendable. It shows that she has a deep understanding of the app and is an expert in providing technical support. Moreover, the explanations provided by Jennie were clear and easy to follow, making the installation process smooth and hassle-free.

It's impressive to note that Jennie was not only able to provide assistance during the installation process but also resolved your technical issues efficiently within the next hour.

Overall, I can say with confidence that Jennie's support has been exceptional. Her professionalism, knowledge, and dedication to resolving my issues promptly and efficiently have exceeded my expectations. Her contributions have made my experience with the app enjoyable and stress-free.

breeprobiotics
United Kingdom
4 months using the app
BSS Commerce replied March 24, 2023

Thank you so much for your 5-star rating! We are so glad to have been of assistance, and that your experience with our agents was positive. We appreciate your kind words and are delighted that you experienced such quick and efficient response times with a friendly and helpful demeanor. We are very proud of Jennie, her expertise and deep understanding of the app, and her ability to provide clear explanations. We also thank you for noting our quick response to resolving your technical issues. Your feedback is valuable to us and we thank you for taking the time to share your experience with us.

April 5, 2023

We have been using this app for our store for more than a year, and so far, we have never had any significant issues; even if we had a problem, they helped us quickly. My last issue was a custom URL problem, and Jennie as a supporter, and the technicians Tung Phung Viet and Ninh Nguyen Van gave us fantastic support.

I recommend this app to everyone who needs a referral app; they should use it before trying other apps.

Thanks for the amazing support and service!

LaVita Türkiye
Turkey
About 1 year using the app
BSS Commerce replied April 11, 2023

Thank you so much for your amazing 5 star rating and kind words! We are delighted that you had a great experience with our app and that our agents were able to successfully address your custom URL problem. We are so glad that you would recommend our app to other users and that you have been a loyal customer for the last year. We really appreciate your support and look forward to assisting you for years to come.

Edited November 29, 2022

I had some custom requests for their team to add code. I needed to add more language to the pop up to explain the program. Jena Nguyen and their dev Nguyen The Huy spent several hours in the issue did it within 24 hours. I was very appreciative of their help and quick turnaround! Jena was extremely responsive via email and did not miss a detail. Perfect to work with and highly recommend.

Accel Lifestyle
United States
About 1 year using the app
BSS Commerce replied December 12, 2022

Thank you so much for such a valuable review.

It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at sales@bsscommerce.com and our agents will be right there.

Wish your business all good!

October 10, 2022

I just installed the app, so far so good. One thing though, super fast support! I just needed a tweak for my site and Jena Nguyen and her dev Nguyen The Huy immediately sprang into action. Looking forward to see more about this tool!

Montipi
Australia
10 days using the app
BSS Commerce replied December 12, 2022

Thank you so much for such a valuable review.

It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at sales@bsscommerce.com and our agents will be right there.

Wish your business all good!

April 25, 2023

I am gonna start to thank "Jolie Nguyen" to the support she had for us, that really helped us a lot in our journey and never failed to update us in case of issues and fix it in a short time. Bloop is a recommended app not only for your needs but also because of the friendly staff that is always there to help you !!

BISOO
Lebanon
27 days using the app
BSS Commerce replied April 25, 2023

Thank you so much for your 5 star rating! We appreciate your support and glad that you have enjoyed our app. We will continue to deliver the best customer service and experience. Thank you for being part of the BLOOP family.