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In the last weeks, quite often we don't have access to the Visitors Analytics (Failed, try again). Happens that lasts a minute of ten. Besides that the app is very good. Say: 4,5 stars !
Thank you for your review. In order to maintain better performance of our app, our system backend will clean up redundant data during weekends when there are fewer online users, which may cause a delay in the response time on the app's frontend interface and result in some merchants experiencing temporary difficulty accessing the app's interface. This process usually lasts for 10 to 20 minutes. Please don't worry if you encounter a situation where the app's frontend interface cannot be opened, as the app's functionality is still operating normally during this time, but the frontend interface may not be displayed temporarily. And the APP will be back to normal in few minutes. We apologize for any inconvenience caused and appreciate your understanding.
satisfied with the app overall. However looks like there may be room for improvement since I am getting an error message from time to time the last few days :"Failed, Try again". I would certainly give it a rating of 4.5 stars otherwise.
Really great app that works. Fantastic support always available to help. Would highly recommend to everybody.
Does what it is meant to do and great customer service! Happy I found it! I recommend this app… thank you!
The app works great but the only problem is a lot of legit customers using iclouds internet relay which is like a vpn is getting blocked. can add an option to unblock this?
Thank you very much for your review. Usually, the IP addresses of the same ISP are in the same IP range, you can add the IP range to the whitelist, then our APP will ignore them even if they are using VPN.
If you still have any question, please do not hesitate to contact us. Thanks again.
I have some issues with APP. Not very sure what happened to my store with the APP at this stage but David is offering very prompt service and offered to help.
Appreciate it.