BM: Country blocker IP blocker

Our app absolutely does not leave any code behind after uninstallation. The code in your Theme was manually added by our developer at your request. We even applied for Collaborator access to your store, and only after you agreed and approved it, we added the code.

Two months ago, when you installed our app, you mentioned that your store was receiving a large number of unknown visits during specific times. You didn’t know what they were or how to deal with them. Although this was not within the scope of our app’s services, we still helped you analyze the issue and found a solution for free. That’s why we added the code at the time. We also informed you clearly that this code needed to work together with our app, and that if you ever wanted to uninstall our app, you need to contact us to remove the code. You agreed to this and even discussed with us the possible effect of this code on visitors with slower internet connections.

This code did solve your issue — our engineer spent two full days working on it, completely free of charge. However, two months later when you uninstalled the app, you did not inform us, and you did not remove the code yourself. That is why you still see the code. We’ve already explained to you several times where this code came from after we received your review.

Shopify has long forbidden apps from directly inserting code into a merchant’s Theme. Our app does not have the ability to directly modify your Liquid files. This piece of code is not part of our app — it was manually added by our developer with your permission. So naturally, it would not be automatically removed when you uninstall the app.