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They continued to charge me for months after i uninstalled the app from shopify! Had constant issues with the app not syncing - more than twice a month! Every month at least 1-2 per month i had to email you! I used this fr over 4 years there were no extra terms when i signed up! Its obvious that it doesnt work if you need to cancel the subscription on a separate website! Shows it doesnt sync properly!
In accordance with section 4.8 of our terms and conditions, "Please note that uninstalling or deleting the App does not result in a cancellation of your subscription. Therefore, in the absence of you logging into your account and cancelling your subscription or written notification of cancellation to uAfrica in accordance with clauses 4.7.1 or 4.7.2 above, your subscription will remain active and you will continue to be liable for all charges in relation thereto."
We are happy to look into the syncing issues, as there could be a bug that our tech team can fix.
No accountability, we get pushed from uafrica to courier and both blame the other, if you are going to have companies that do your deliveries you need to be accountable.
Worst company ever. Pathetic support even though I have been using them from couple of years. They misplaced my whole pallet of stock. and now refusing to pay me for my stock which they misplaced due to their lake of management. All the boxes were having my company name yet they did not care to even contact me. Taking them to National Consumer Court very soon. Beware of them.
We're so sorry to hear about your experience with uAfrica. As stated in our Terms and Conditions, uAfrica cannot be held liable for lost or damaged stock, as it is then in the hands of the courier. However, we would love to step in and help, but cannot find the specific ticket within our support ticketing system raising this complaint. One of our Senior Support Agents will be in contact to get the relevant information from you.
Idea behind the app and ease of use to intergrate with your shopify store is awesome, but seems that have the only system specific to south african courier market so hold bit of a manopoly on this integration with shopify stores
For the concept I give 5 stars but for service and the rest negative stars, less than 0
Initial intorduction is great, but there are few clever things in way it is structured, as in all prices reflected do not include VAT you have to manually caluculate this on each quote and billed item or you will get big surprize, think this was set out purposefully in this way to make them look cheaper when really they not, deception tactic.
Then certain designs are place in hidden or user end place in such a way that you misunderstand them and what you are getting (also seems stretegically placed to mis them so they can not be held liable), so if you take higher plan and pay lot more for your shipping thinking you getting insurance cause you paid more, you are not. even though you pay much higher premium you only get insurance if you tick and add a value hidden right at bottom where you easily miss it and this not explained to you. Further more if you do take insurance each quote/item then the price gets inflated substantially, so the extra you pay to get shipping insurance for the plan is kind of an SCAM as all you paying 3 times the premium for is to be allowed to use insurance not actually getting it, that is like saying if you buy a 340ml coke for R10, you get the 340ml coke, but if you pay us R30 for that same 340ml coke, we still only give you 340ml but we now allow you the option to buy a second coke for R12 instead of R10.... I mean it makes no sense
Then once you are over few months with them, you become the little guy where your business no longer matters and you just become someone they do not care about rectifying problems with, find solution or willingness to help it is easier just to blame you or the carrier
Also warning do not accept DAWN wings as there one of their carriers you will get endless problems and poor customer satisfaction, majorly effecting your business. Uafrica couldnt be bothered to assist you and would rather blame you or the carrier. They are not willing to remove or replace this horrid carrier when they know very well they and yu get bad reputation using them
If you guys find another option besides uafica please use the alternative. As they are the big guys much like vodacom where you do not matter, nor do your clients from service point of view
I have also had my business lines stolen by one of their carriers.... FYI
The product feed is super slow and not responsive at time. This is designed for small stores with 40k less products.
We're so sorry to hear that you are not happy with our app. We try to offer our customers a truly seamless fulfillment experience to make their order processing, fulfillment and shipping as simple as possible.
Don't bother. Terrible service. Very 1st customer order not collected as scheduled. They phoned the a few days later, enquiring how the service was and when I mentioned what had happened they blamed the second party courier, but we had checked with them and they did not have a ticket on their system. They promised to resolve the issue. Yet still no call 6 days later. Unreliable.