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I received such great support and service from Aubrey at uAfrica! Made this whole overwhelming experiencing so seemless. He was patient and calm and went through the steps slowly and made sure i understood. Happy to use Africa!!
uAfrica is a MUST for any e-commerce business in South Africa wishing to scale and streamline its logistical operations. It took us some time to make the change, ever since, our business increased over and over. The value this company brings to your business is priceless. We will never go back to the "old way" of doing logictics. Well done team uAfrica!!
If you are on a Basic Shopify plan, the integration between Shopify & Uafrica is amazing, it's easy and simple and saves you from purchasing the more expensive plan as it allows you to save time when booking a courier to collect parcels - your addtional cost though is printing waybills unless you have the stickers/trackers provided by someone like the The Courier Guy. They are also able to offer you better pricing for courier charges due to large volumes. That's your 2 stars.
The bad part is the courier companies they have chosen to align themselves with, where the service is pathetic and some do not take resonsibility in an event where your parcel goes missing, stolen or gets lost in order for you to see which companies provide LIMITED liability cover, you have to read their policies etc on their website. In other words, if ANYTHING goes wrong Uafrica takes no responsibility and neither do the courier companies who do not provide you with this limited liability cover.
Think twice about choosing the cheaper courier companies as they give you the most problems namely: Internet Express & Skynet.
Uafrica has a brilliant setup which makes shipping easy, but they fail us businesses by not stepping in when there are issues relating to courier companies and their service. I feel as the "middle man" they should act on it, and should have all courier companies align to a set Uafrica policy and procedures rather than the couriers own. This would allow all parties to have a fair chance when disputes arise regarding poor service, theft & loss.
Worst company ever. Pathetic support even though I have been using them from couple of years. They misplaced my whole pallet of stock. and now refusing to pay me for my stock which they misplaced due to their lake of management. All the boxes were having my company name yet they did not care to even contact me. Taking them to National Consumer Court very soon. Beware of them.
We're so sorry to hear about your experience with uAfrica. As stated in our Terms and Conditions, uAfrica cannot be held liable for lost or damaged stock, as it is then in the hands of the courier. However, we would love to step in and help, but cannot find the specific ticket within our support ticketing system raising this complaint. One of our Senior Support Agents will be in contact to get the relevant information from you.
The product feed is super slow and not responsive at time. This is designed for small stores with 40k less products.
We're so sorry to hear that you are not happy with our app. We try to offer our customers a truly seamless fulfillment experience to make their order processing, fulfillment and shipping as simple as possible.
The best decision I have ever made for my business! uAfrica has made my shipment and fulfillment process so easy and profitable. Orders seamlessly load onto my uAfrica dashboard and make fulfillment a breeze. Quotes from various couriers are well priced and their service is quick and professional. I also only have praise for the manner their support staff treat me and my staff.
This app make it easy, to do your deliveries accordingly, seamless integration with my shop & the convenience with linking Sales Channels just a breeze. Love the app and will recommend it to anyone.
Great service with all you need for local shipping. Well done uAfrica for providing me with all i need.
The app is very simple and convenient to use. Didn't take me long to figure out how to work the system.
If you are in South Africa, this APP is a MUST... Not only is shipping more affordable, but fulfilling is EASY, FAST and LEGIT. Tracking? DONE! Regional Rates? DONE! Support? DONE - Just get it, its worth it.
UAfrica has been an integral part of our business operations and we can not thank them enough for their excellent service and a rock-solid platform. Service is fast and professional whenever we have a query.
We purposefully moved over to Shopify so that we could use the uAfrica app. uAfrica have been a lifesaver! Their service is great and the integration with Shopify has saved us hours of admin! Can highly recommend.
This service is amazing and has saved me so much time and money! Customer service has always been good, especially on the technical side. It is also great that I can pick between couriers.
The app is very good we are running courier express from Johannesburg to Gaberone and we would like to be included as one of service providers.Thai is providing transport service by road between JNB/GBE
Excellent customer service from uAfrica especially Jenn, for all the assistance you gave me..
One of the best Apps and a (MUST) for any South African eCommerce business. Extremely easy to use, ingenious and drive both customer satisfaction + profits to the business.
Love it!
Idea behind the app and ease of use to intergrate with your shopify store is awesome, but seems that have the only system specific to south african courier market so hold bit of a manopoly on this integration with shopify stores
For the concept I give 5 stars but for service and the rest negative stars, less than 0
Initial intorduction is great, but there are few clever things in way it is structured, as in all prices reflected do not include VAT you have to manually caluculate this on each quote and billed item or you will get big surprize, think this was set out purposefully in this way to make them look cheaper when really they not, deception tactic.
Then certain designs are place in hidden or user end place in such a way that you misunderstand them and what you are getting (also seems stretegically placed to mis them so they can not be held liable), so if you take higher plan and pay lot more for your shipping thinking you getting insurance cause you paid more, you are not. even though you pay much higher premium you only get insurance if you tick and add a value hidden right at bottom where you easily miss it and this not explained to you. Further more if you do take insurance each quote/item then the price gets inflated substantially, so the extra you pay to get shipping insurance for the plan is kind of an SCAM as all you paying 3 times the premium for is to be allowed to use insurance not actually getting it, that is like saying if you buy a 340ml coke for R10, you get the 340ml coke, but if you pay us R30 for that same 340ml coke, we still only give you 340ml but we now allow you the option to buy a second coke for R12 instead of R10.... I mean it makes no sense
Then once you are over few months with them, you become the little guy where your business no longer matters and you just become someone they do not care about rectifying problems with, find solution or willingness to help it is easier just to blame you or the carrier
Also warning do not accept DAWN wings as there one of their carriers you will get endless problems and poor customer satisfaction, majorly effecting your business. Uafrica couldnt be bothered to assist you and would rather blame you or the carrier. They are not willing to remove or replace this horrid carrier when they know very well they and yu get bad reputation using them
If you guys find another option besides uafica please use the alternative. As they are the big guys much like vodacom where you do not matter, nor do your clients from service point of view
I have also had my business lines stolen by one of their carriers.... FYI
Don't bother. Terrible service. Very 1st customer order not collected as scheduled. They phoned the a few days later, enquiring how the service was and when I mentioned what had happened they blamed the second party courier, but we had checked with them and they did not have a ticket on their system. They promised to resolve the issue. Yet still no call 6 days later. Unreliable.
Fantastic app,visit my store www.wishwatch.co.za
Best App ever made! Whoever gives this less than 5 stars is a clown
I like it a lot,
with this app you can fulfill your customer's order by only 3 to 4 clicks.
Been using this app for a while now and it is reliable and extremely useful, simple and does what it says. Working with the team at uAfrica is actually the hidden gem in this deal. They are always responsive and consider your business' needs. As a South African Shopify store owner you should seriously consider doing yourself and your store a big favour and get connected to uAfrica. It's a no-brainer. Thank you guys for this app and your continued support and enthusiasm towards our business.
A great must have marketing platform.
Alexander
www.innofesenergy.com
https://innofes-energy.myshopify.com
A great product thank you guys. It was so easy to integrate into bidorbuy with certain rules applying. The support team is awesome! It makes life so easy
This app is amazing and so quick and easy to set up.
I thought it would take me weeks to add all the items from my Shopify store to Bid or Buy and it only took about an hour.
The staff are amazing and extremely patient (a big thank you to Jenn)
Well done on this amazing app!
Toys and Parties
The multichannel app is a good indication that you guys are thinking ahead and making the process of running an Online Shop as effortlessly possible. It is great to manage all orders on one platform. It is always a pleasure dealing with Shopify, U-Africa and Bid or Buy. Keep up the awesome work you guys are doing.
James Swan
Swan Cartridges
This app is what any retailer selling online in south africa needs right now.
It allows you to increase your sales channels and revenue without the hassle of managing your inventory or worrying if you have sold an out of stock item.
Even better than a normal stock inventory app, this app creates all your orders from bidorbuy onto your shopify admin dashboard so you can work from one control center.
Saves us ALOT of time and money and we are very thankful for this app.
We give it a 10 out of 10. A highly recommended application for anyone who cares about providing excellent customer service, generating more sales, and growing their business.