BOLD Subscriptions App

DO NOT USE THIS APP.

If you are migrating from Bold v1 to this app because V1 is no longer supported - your experience will be terrible.

Really basic features are missing - the support team gives you attitude and treats you like you are stupid when you ask questions.

NO Build-a-box migration.
NO fixed-term contract options
NO Convertible options for migration.
It is NOT an embedded app, so if you want to change anything, they refer you to the theme code and ask you to change it yourself.

Really simple features are missing, along with all the main features above.

NEW users - STAY AWAY.
MiGRATING users - I wish you good luck.

There is a reason it is the lowest-rated subsciption app on Shopify. BOLD used to be a great company with great apps, but they have dropped the ball on this one.

Do not - DO NOT - get this app for subscription management. I used them for years and things used to be great, including the customer service. It is now a dumpster fire (customer service refused to help us with a minor integration issue and as a result our subscriptions were down for over 2 months...it was an actual nightmare to get it resolved. The craziest thing was we had had this issue before and they had fixed it no problem; the support team has narrowed their scope tremendously).

I repeatedly tried to book a call with them during those 2 months so that we could solve this issue faster; they refused. Email responses would take a week to hear back from them. Only once I threatened to leave Bold was the ability to book a call suddenly made available. Just skip the headache and get Recharge.

Overpriced and lacking many useful features many other subscription apps have. Migration to other app took way longer than it should have so now I've had to pay for another month I didn't use. Worst subscription app ever. Don't waste your time.

I used to love Bold, I have been a customer since 2016. But both Apps and the Customer service has declined and is horrible! I had to uninstall all Bold apps to include this one.

AVOID Bold Subscriptions. If you're planning on building your subscription members on Shopify - BOLD is NOT the way to do it.
Bold Subscription's Version 2 doesn't even deliver the basic functions it purports to provide. We've had a year of issues with constant promises to fix and correct - Bold has done nothing. I have HUNDREDS of emails from everyone from JAY MEYERS to the front-line technical staff - all excuses, zero action. It is beyond frustrating. Integrating subscription management software into your website is essentially creating a RELATIONSHIP (Bold is the WORST partner we've ever had). You're literally trusting your software provider with your brand's reputation. Customers don't see Bold... they see your brand - so when there is an issue (and there's ALWAYS, NEVER ENDING, CONSTANT issues with Bold) customers blame you. No exaggeration - Customers can't change a credit card, pause a subscription, or modify an address on their own. These BASIC features rarely work. Adding insult to injury - Bold's Subscriptions technical and customer support has taken as long as 8 weeks to follow up issues. AVOID AVOID AVOID Bold Subscriptions. They mislead us to get us on board (promises of seamless integration, functionality, and responsive customer service - NONE OF WHICH HAPPENED OR WAS TRUE), and then left us hanging.

We switched from Bold V1 to V2 1.5 years ago. Never the promised upgrades, never the transfer of V1 customers to V2. Now this app starts sending customers 3 products and charging for 1. Bold has lost our company a lot of money and has poor support. We have moved on. We moved on to another solution.

Awful Customer Service. This app has gone downhill. We've requested installation help several times only to be ignored.

I signed up for Bold to try their product. One of the features they advertised did not work as expected, so the next day I uninstalled their app and requested a refund. They REFUSED to provide a refund and told me I had to wait until the charge went through, paid for their app even though I'm not even using it, and then request a refund. This is crazy.

If you install the Bold app and it doesn't' work for you, be prepared to get ripped off or waste your time in a process designed to rip you off.

We are facing issues with customers being billed twice and it is an issue that Bold are aware of. The advice was to manually prevent this which simply isn't viable on scale and involves constantly providing refunds for customers who are not happy when it happens once never mind again and again. This is a major issue and it seems v2 is full of issues. No gifts cards too, not great. I'm not sure why v2 has been released when it seems to be full of bugs compared to v1. We have logged various cases with Bold and the answer is always the same, we are aware of the issues. My customers don't want to hear this, they want the issues fixed. Come on guys you could do much better on this.

They dont seem to be actively working on this app, it has limitations in that customers cant add products to their subsciption. And if I do it manually I cannot add it at the subsciption discount price. They do not seem to care about improving this app. I would look elsewhere if I were you.I've been using it for 8 months and nothing has improved.