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DELETEDNTHE APP A YEAR AGO THEYN BEEN CHARGING ME FEES EVERY MONTH1!!!!! avoid!!!! scam!!!! EVERY MONTH!!! U OWE ME 450 DOLLARS!!!!!!
Thanks for writing in with your feedback. We are here to help! I can confirm our specialist, Chandan has reached out to provide assistance and sort out any problems with your billing. Please check your email for further communication from our team.
The migration from Bold v1 to Bold v2 has been terrible. We've had customers with duplicate orders and now customers are being sent notification from v1 despite the fact they're on V2. We've lost subscribers and wasted customers time and had to take on a lot of extra customer service. YOU'VE STILL NOT RESPONDED
Thank you for taking the time to leave your feedback. We are very sorry for the troubles you have encountered after the migration. I can confirm our team is taking this very seriously and are looking into the issue further. Hopefully we can get this back on track for you and improve your experience going forward.
This is the worst "update" I have ever seen on a app. They had a great working program and they went and ruined it by making a program update that doesn't do anything- DO NOT USE THIS APP !!!
Thank you for taking the time to provide us with this feedback. Apologies that we weren't able to create a solution that fits Menucha. Our developers are constantly working on improvements to our apps, hopefully we can work together once again in the future.
We hate the new Bold app - we signed up originally with the old one. The new Bold has less flexibility to update our customers information and is more difficult to generate reports. The customer service is inconsistent and emails appear to be answered by bots rather than humans.
Overall - if I had the time to find a different app for renewing subscriptions, I would use it. I just don't have time right now.
We are terribly sorry to hear you are disappointed with the app. We truly take this to heart and hope to turn this around for you. Bold Subscriptions is being actively developed every day with many new features coming soon! We hope that you will see the value once again soon!
The app is not ready for regular use -- at least for my business. After working with them for over a month on the transition -- we learned through testing (not even directly from them) that prepaids were not yet working. My business almost exclusively uses the prepaid feature Now I am being charged for two apps -- with the new one not even feasible for my business.
We are sorry to hear that Bold fell short of your needs at the time. We are happy to say that prepaid subscriptions have now been released and are indeed a feature of Bold Subscriptions. Our team is working hard, developing and improving the app everyday. There are many more features to come!
Really disappointed that BOLD created a new version of their app but just left us in the dust... they said months ago that migration was coming soon but they have done nothing and say its still not available for us. So for us to switch to the new version we would have to install the new version and manually migrate all of our customers and subscriptions ourselves. I don't think BOLD values their customers.
Thank you for your review. We sincerely apologize for the inconvenience this may have caused. We are working really hard on rolling out migrations, thank you for your feedback.
This app is incredibly frustrating with all it's glitches. We have multiple tickets open for close to a month now and the slow response time in rectifying these issues is very unprofessional. It's very disheartening having OUR customers upset at us for YOUR issues, glitches, lack of features and big oversights. PLEASE listen to your customers (me) and fix your app!
Thank you for the honest feedback. We apologize for any additional stress for you and your customers. Our team has reached out to speak over the phone regarding the status of the technical issues you are experiencing.
I migrated from v1 to v2 thinking it would be better. It was horrible. It is worse than v1. Run away from this subscription app, it will only cause you headache as you scale your business.
Thank you very much for your honest feedback, I am sorry to hear that you have had a less than positive experience. Your feedback helps us determine areas for improvements and motivates us to do better.
We have had a bad experience with this app. A glitch in their system resulted in their subscription service promising our customers $0 orders. Use this service at your own risk if you want to be out thousands of dollars.
Thank you for your feedback. We sincerely apologize for any frustration this may have cause you. Our team is looking into making sure that your issues are resolved and hoping that we can turn your bad experience into a good one.
The javascript file for this app is way too massive, destroyed our search ranking just by installing. I didn't even get the app set up, and it's going to take our site months to recover from.
Thanks for taking the time to write in. Bold Subscriptions, as with most applications, does need to add some code to your theme in order to provide the subscription functionality. The code is optimized for fast load times and shouldn't impact your store negatively. If you're willing, our team would love to work with you to resolve any issue you're having.