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Usman has been very helpful, twice. The app is now set up; I'll have more feedback about the app within one month.
Thank you for your review. We are really glad that Usman was there to help you and very excited that Bold subscriptions is ready to go on your store! We are always there to help if you need us.
Great customer service by Nir today! We had a bug in the app but he fixed it within minutes of opening up the live chat.
Thanks for the review. Happy to hear that Nir was able to find a solution for you quickly.
I have issues every once in a while, but the support is great and issues never go unresolved. If you are lucky enough to chat with Esha, you'll know you are in good hands!
Great customer support and quick responses. I highly recommend this service for anyone looking for seamless integration.
Thank you for your glowing review. This is what we love to hear! Our specialists are always happy to help. Thanks for choosing Bold!
Great customer service provided in a timely manner (by their rep Evan) to resolve a complicated issue that I had. I appreciate the user-friendly design that the app provides as well. Definitely recommend!
Thank you for your review. We are so thrilled that Evan was able to resolved the issue you were having. Thank you for the recommendation and thank you for choosing Bold!
The customer service with this product is fantastic. Gaurav is always quick to respond and has a solution on hand. If he does not know the answer he always tries to help. It makes it a pleasure to use the product.
That is fantastic that Gaurav was there to help you! We appreciate the review and thank you for choosing Bold.
I have been using the subscription for over a year and it has worked well. I have chatted with support and they are quick to answer questions and find solutions.
Thank you for your kind review! We are just so glad to hear that Bold is working well for you. Our support team is always happy to help you whenever questions come up. Thanks for choosing Bold!
I've updated my review based on a response from Laurel. She clarified the problem was resolved, however subscription renewals will process throughout the day on the first of the month. I appreciate the customer service and help in making sure I'm taken care of.
Thank you for the feedback, we truly are sorry for the experience you had with the app. Our team is looking into resolving this for you, indefinitely! We want to be sure that you are taken care of.
Very pleased with the customer support - issues we experienced around creating customer accounts following guest checkouts and address sync problems were dealt with professionally and quickly by Dan from the Bold Commerce team. Now we can use the app as intended (within the limitations set by Shopify for subscription apps..)
Thanks so much for writing in with your feedback. We are sorry to hear about the difficulty you’ve experienced with your customer’s account management. Our team has reached out to you to provide some guidance with the issues you are facing. We would love to help! Please keep an eye out for communication from our team.
Gagandeep & Ryan helped me through the Support process for install of the App - as I couldn't get the Auto Install or Manual Setup to work correctly. This was all fast & would say great customer service!
Thank you so much for your review. We are so happy that Gagandeep and Ryan were able to help with your installation, everything looks great! We are always happy to help anyway we can.