Reseñas (430)

Calificación general
4,2
Recuentos por nivel de calificación
  • El 70% de las calificaciones son de 5 estrellas
  • El 12% de las calificaciones son de 4 estrellas
  • El 4% de las calificaciones son de 3 estrellas
  • El 2% de las calificaciones son de 2 estrellas
  • El 12% de las calificaciones son de 1 estrellas
20 de junio de 2023

After updating our software we had a few issues pop up, as expected. Thanks Chintak for quickly responding to my support request!

Carrboro Coffee Roasters
Estados Unidos
Alrededor de 2 meses usando la aplicación
BOLD respondió 21 de junio de 2023

Thank you for your kind review. We are glad to hear you received such excellent support from Chintak. We are always here to help! Thanks for choosing Bold!

Fecha de modificación: 5 de julio de 2023

The Team at BOLD has always been easy to work with and quick to fix any issues. Esha and CJ did a terrific job helping with the upgrade and necessary changes. Thank you! Great customer service.

weaverscoffee.com
Estados Unidos
Alrededor de 2 meses usando la aplicación
BOLD respondió 12 de junio de 2023

We are just thrilled to read your glowing review about our support. This is exactly what we strive to offer! We will be sure to pass along your kind words to our support team. Thanks for choosing Bold!

1 de abril de 2021

5 stars for customer service - Jericho, has been very helpful answering questions during the Version 2 setup.

Pet Friendly
Estados Unidos
Alrededor de 2 meses usando la aplicación
BOLD respondió 5 de abril de 2021

Thanks so much for the rating. So happy that Jericho was able to help you with the set up of the app. Thank you for choosing Bold!

31 de diciembre de 2020

Customer Support is really efficient and friendly. Simran is patient and knowledgable when answering my questions. Would recommend this app to other subscription Shopify business!

Taitala
Estados Unidos
Alrededor de 2 meses usando la aplicación
BOLD respondió 31 de diciembre de 2020

Thank you for your review. Happy to hear that Simran was able to help you with your questions and thank you for your recommendation. Happy New Year and best wishes in 2021.

17 de junio de 2021

My boy Nil was the best help. I appreciate his help so much. I dont know what i have done without him

Pawppy
Alemania
Alrededor de 2 meses usando la aplicación
BOLD respondió 18 de junio de 2021

Appreciate the review. Kudos has been passed along to Nir. Thanks for choosing Bold.

Fecha de modificación: 24 de febrero de 2021

This app makes it easy to bring a subscription based business model to the marketplace. I wasn't completely understanding how to set up my subscription groups. I requested some chat assistance from the support team and Nir was with me quickly and helped me get everything worked out. In fact, I now call him "Magic Touch Nir" because his help was so clear and effective in helping me get the product working correctly on my shop. Thanks to the entire BOLD team for making GREAT apps that really help Shopify store owners stay focused on growing their business - not figuring out how to code to make something happen on the store. And, special thanks to "Magic Touch Nir" for the help and quick response!

Conquer The Call
Estados Unidos
Alrededor de 2 meses usando la aplicación
BOLD respondió 25 de febrero de 2021

Thank you so much for your kind review. We are very happy that Nir was there to help you and it's always a pleasure to help. Thank you for choosing Bold!

Fecha de modificación: 19 de febrero de 2021

I rated this great app 4 stars because a couple of features very important for my website (and included in the description pages of the new version) are still not available on the V2 version. This is unlucky for us, but I am confident the developers will update the app soon, as promised. On the other hand, I rate 5+++ stars the support I received: questions about features, design tweaks, help with spam, and many other issues. Everyone I spoke to or chatted with was extremely helpful and competent. Gaurav, Gangadeep, Priyanka, a shout-out -and thank you :)- to all of you!

The Organic Wine Store
Estados Unidos
Alrededor de 2 años usando la aplicación
19 de enero de 2022

This app is pretty good. It has some bugs though like duplicate orders that are created randomly sometimes and its also kinda limited in features but overall does the job of subscriptions. I would have to say though there customer support is great Kelsey has helped me several times now and is always a pleasure to work with. If it wasn't for her I would have deleted this app.

GrubTerra
Estados Unidos
Alrededor de 2 años usando la aplicación
BOLD respondió 25 de enero de 2022

Thank you for your honest review. I see our team is working hard to find the issue at hand. In the meantime, we are so happy to hear that Kelsey has given you the outstanding service you need. We will be sure to pass along your words!

26 de agosto de 2022

After I gave BOLD a 1 star review based on the service they gave me and the 'known limitations' that are not clearly identified anywhere on the app detail page or support page and after spending way too much of my life trying to get the stupid app loaded on to my Shopify site... they requested that I remove my rating. Here is my official response... Hi there. I understand you want me to change my rating. But my issue goes beyond a ‘known limitation’ in your sales channel app. You are offering a subscription based service for $50/month in Shopify and not only can I not ring that up on my POS, my customers are unable to select ‘Pick Up’ or ‘Delivery’. Which in our case is a deal breaker. When I signed up for BOLD these ‘known limitations’ were not fully disclosed prior to me purchasing the app, nor were they made clear to me before I spent a GIANT amount of time setting this up in Shopify... only to find out that all my hard work is null and void because the app isn't compatible to Shopify. (Let's call a spade a spade shall we?) I hope you understand my frustration. We would like a full refund for the money we have spent thus far. As for the time I've lost trying to make this work we'll just call that a wash. If I receive a full refund and you make a good faith effort to disclose your 'known limitations' in your app description I will consider ‘removing’ the rating.

Ginger, Grapefruit & Rosemary
Estados Unidos
Casi 2 años usando la aplicación
BOLD respondió 4 de octubre de 2022

Thank you for your honest review. Feedback like yours helps us understand and improve the way we communicate with our merchants. At this time, known limitations can be found on our Help Center for Shopify feature compatibility and more. We will certainly take your feedback to investigate how this can be improved. I can confirm our team has reached out to you and is waiting on your reply to assist you in anyway they can.

25 de enero de 2021

The app is easy to install and the customer support team is incredible! Many thanks to Gagandeep, Taylor and Vignesh I had a pleasure to talk with so far. All my questions were resolved within minutes! There is one big flow - Bold Version 2 does not allow to set up buffer days and a cut-off date for a subscription. At the moment I need to manage this manually, which is ok as I am just starting and do not have a lot of subscribers. However, I really hope this function will be introduced ASAP as it is crucial for subscription model.

The Barrel Box
Reino Unido
Casi 2 años usando la aplicación
BOLD respondió 2 de febrero de 2021

Thank you very much for this helpful feedback! We will pass along the feature request for buffer days back to our team. Happy to hear that Gagandeep, Taylor, Vignesh and the team have been able to provide great support.