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Customer support has been awesome - Kelsey was very helpful. The app works well for what we're doing :)
Perfect customer service !! Jade Buhler was amazing to help me set up the subscription the way I wanted. Love the app so far, it integrates really well on my webesite.
Feedback like yours make our day! We are so happy to hear that you are enjoying Bold Subscriptions. We will be sure to pass along your kind words to Jade. Thanks for writing in!
AVOID Bold Subscriptions. If you're planning on building your subscription members on Shopify - BOLD is NOT the way to do it.
Bold Subscription's Version 2 doesn't even deliver the basic functions it purports to provide. We've had a year of issues with constant promises to fix and correct - Bold has done nothing. I have HUNDREDS of emails from everyone from JAY MEYERS to the front-line technical staff - all excuses, zero action. It is beyond frustrating. Integrating subscription management software into your website is essentially creating a RELATIONSHIP (Bold is the WORST partner we've ever had). You're literally trusting your software provider with your brand's reputation. Customers don't see Bold... they see your brand - so when there is an issue (and there's ALWAYS, NEVER ENDING, CONSTANT issues with Bold) customers blame you. No exaggeration - Customers can't change a credit card, pause a subscription, or modify an address on their own. These BASIC features rarely work. Adding insult to injury - Bold's Subscriptions technical and customer support has taken as long as 8 weeks to follow up issues. AVOID AVOID AVOID Bold Subscriptions. They mislead us to get us on board (promises of seamless integration, functionality, and responsive customer service - NONE OF WHICH HAPPENED OR WAS TRUE), and then left us hanging.
Fanatstic app, very slick and easy to manage. Lots you can customise for your customers too. Also very helpful support team with fast replies.
Thank you so much for the review! So happy to hear that our team has been able to provide quick and effective support. Please don't hesitate to reach out if we can help you with anything!
We switched from Bold V1 to V2 1.5 years ago. Never the promised upgrades, never the transfer of V1 customers to V2. Now this app starts sending customers 3 products and charging for 1. Bold has lost our company a lot of money and has poor support. We have moved on. We moved on to another solution.
Thanks for your feedback. I am very sorry to hear that we fell short here for you. We take this to heart, and I can confirm our team has reached out to help. Bold Subscriptions is being constantly improved with many new features on the horizon. If at anytime you’d like to migrate customers into the app, our dedicated Migration team is always happy to help. Just let us know!
We've been using Bold for a while, noth v1 and v2, some setups have changed location, which is a bit confusing at the beginning ,but it's not hard to figure out. Customer service (Vineet) is very helpful, and saved us a lot of time.
We are so glad to hear that Vineet was able to help you out! Thank you for leaving your feedback, and thanks for choosing Bold!
Awful Customer Service. This app has gone downhill. We've requested installation help several times only to be ignored.
Appreciate the kind words. Happy to hear about your experience with our team, kudos have been passed along to Kelsey. Thanks for choosing Bold.
App has a few bugs, still need some improvement. But overall, it works great! Good customer service... Very helpful from my friend Simran!
Thank you for your review. We are happy to hear that Simran was there to help! We are constantly working on app improvements and your feedback is important to us. Thank you for choosing Bold!
We are facing issues with customers being billed twice and it is an issue that Bold are aware of. The advice was to manually prevent this which simply isn't viable on scale and involves constantly providing refunds for customers who are not happy when it happens once never mind again and again. This is a major issue and it seems v2 is full of issues. No gifts cards too, not great. I'm not sure why v2 has been released when it seems to be full of bugs compared to v1. We have logged various cases with Bold and the answer is always the same, we are aware of the issues. My customers don't want to hear this, they want the issues fixed. Come on guys you could do much better on this.
Apologies for the experience you and your customers have had to date. I understand the frustration this must have caused. Our development team is constantly working to improve our apps. The feedback you've provided will go towards bettering Subscriptions V2 going forward.
Gaurav did amazing on customer support! He is a great trouble shooter who cares about customers!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Thank you so much for your review! We are so thrilled that Gaurav did an amazing job! Thank you for choosing Bold.