Reseñas (429)

Calificación general
4,2
Recuentos por nivel de calificación
  • El 70% de las calificaciones son de 5 estrellas
  • El 12% de las calificaciones son de 4 estrellas
  • El 4% de las calificaciones son de 3 estrellas
  • El 2% de las calificaciones son de 2 estrellas
  • El 12% de las calificaciones son de 1 estrellas
11 de febrero de 2021

Quick chat customer service! Thank you! Gagandeep was very helpful and took his time in answering all my questions.

Glamping Outside the Box
Estados Unidos
Más de 1 año usando la aplicación
BOLD respondió 11 de febrero de 2021

Thank you for your review! We are happy that Gagandeep was able to help you and was able to answer all your questions. We are always there to help when you need us!

20 de abril de 2021

Setting up this app and integrating it with my site was a bit confusing for me, but Simran from customer service helped me get it up and running in no time. Thanks Simran!!

ChewyzCandy.com
Estados Unidos
Alrededor de 1 mes usando la aplicación
BOLD respondió 20 de abril de 2021

We are so happy that Simran helped you! You were in great hands, thank you for your review! Thank you for choosing Bold.

19 de septiembre de 2022

Good customer service! Easy integration. Wish it was a bit more customizable but so far it's going well for us.

BRASSYBRA
Estados Unidos
Más de 1 año usando la aplicación
BOLD respondió 4 de octubre de 2022

Thank you for taking the time to write in with your feedback. Reviews like yours help us determine which features are important to you. Thanks so much for choosing Bold!

15 de marzo de 2023

Brysen was really helpful, answered all my questions immediately - really pleased with the subscriptions so far.

Mouldd
Reino Unido
30 días usando la aplicación
BOLD respondió 15 de marzo de 2023

Thanks for writing in with your review. We agree, Brysen is indeed a support superstar--we will be sure to pass along your kind words! We are so glad to hear you are pleased with the app. Thanks for choosing Bold!

27 de septiembre de 2021

Good app. Customer service is superb. Gursharandeep went above and beyond helping us. Our only gripe was that it does slow the loading speed somewhat, but that's inevitable with almost any app.

Den's Hot Dogs
Estados Unidos
30 días usando la aplicación
BOLD respondió 28 de septiembre de 2021

Thank you for your review. We are happy that the support team was there to help and especially Gursharandeep! We are always working on app improvements and really appreciate the feedback.

Fecha de modificación: 15 de junio de 2023

Update: the issue has still not been worked out, as per response from Bold.

Unfortunately, there is a serious glitch in Bold's currency conversion in the subscription app. Bold has still not been able to resolve this after over a month, and it's causing us ongoing issues for our customers and our accounting.

It's been frustrating as they are taking a long time to answer, I've been passed around and had to answer the same question by different people twice, and now the person who I had been speaking to has gone on holiday and I've been passed to someone else.

The glitch is that when customers have their subscriptions changed from the backend they then get charged the amount set by our store, only it's in their original purchase currency. So if the price in our store is 49.60 AUD, and the customer originally purchased their subscription in USD, when we swap a product for them, they start getting charged 49.60 USD instead of 32 USD (which is the correct conversion rate).

It's a massive issue, as we changed the products in ALL our customers' subscriptions (the customer was effectively getting the same product, we just had to create new SKUs in Shopify and update the subscriptions accordingly), so this is now happening to around 25% of subscription transactions, as these are in USD.

Also, when we change products in the backend, some customers are being charged for postage and others aren't - we have no idea why.

Tielka
Australia
Alrededor de 2 años usando la aplicación
BOLD respondió 14 de junio de 2023

Thanks so much for writing in with your feedback. We are so sorry to hear of the frustration you’ve experienced with the currency conversion as well as the wait from our team. We take this feedback very seriously as this is not the expected behaviour of Bold Subscriptions. I can confirm our team has been in contact and have uncovered a cause. Please keep your eye out for further communication. We would love to turn this around and get you back on track to success!

2 de febrero de 2021

just installed, I must have made an error somewhere in the code - but i popped on live chat and simran had it fixed within 10 minutes. I look forward to working with the bold team going forward if this is the ustomer service thats to be expected.

Ivy and Twine Candles
Reino Unido
28 días usando la aplicación
BOLD respondió 2 de febrero de 2021

Thank you for your kind review. We are thrilled that Simran was able to fix the error you were experiencing. We look forward to working with you as well, remember we are always there when you need us. Thank you for choosing Bold!

1 de junio de 2023

Customer service is responsive but the app itself has some issues. No bulk edit or pause button- so if we are skipping a week of delivereis I need to manually go in and change each individual subscribers account. Also they don't charge taxes on the initial sign up for taxed items (but they do on subsequent charges). If you edit a product in a subscription group it will not update current subscribers to the updated product- you will need to swap with another product then swap back. Works week to week but when you want to do anything else it is a real pain.

Argus Farm Stop
Estados Unidos
Alrededor de 2 años usando la aplicación
BOLD respondió 2 de junio de 2023

Thanks so much for taking the time to write in with your feedback. Our developers are always working on ways to improve Bold Subscriptions and bulk changes are coming soon! Our team has reached out to provide some help with the tax issue you are seeing as this would not be the expected behaviour. Please keep an eye out for the email from our team. We would love to help get to you back on track!

Fecha de modificación: 19 de enero de 2021

Email support was helpful and solved my problem during setup, including a link to videos for my next steps. (Thanks, Taylor.) I'm looking forward to trying out the app in more detail during the trial period...

Healthspan Store
Estados Unidos
Alrededor de 1 año usando la aplicación
BOLD respondió 20 de enero de 2021

Thank you for your review. We are so pleased that we were able to solve your problem. If you ever need any assistance with set up we would be happy to help!

Fecha de modificación: 23 de agosto de 2021

Mayank was the representative that helped me. He was very knowledgeable and answered all of my questions thoroughly. I'm happy! I enjoy using the app.

Green Regimen
Estados Unidos
25 días usando la aplicación
BOLD respondió 24 de agosto de 2021

We are so happy that you are enjoying the app! Thank you for the kind review.