BOLD Subscriptions

The migration from Bold v1 to Bold v2 has been terrible. We've had customers with duplicate orders and now customers are being sent notification from v1 despite the fact they're on V2. We've lost subscribers and wasted customers time and had to take on a lot of extra customer service. YOU'VE STILL NOT RESPONDED

Excellent customer service, they helped me to solve a problem, in this case with the Simran agent, it was very clear and concise, 100% recommended app.

great app, very simple to use
The support team very helpful and sorted my issue quickly will be signing up for sure.

Yes, this app does provide the ability for subscriptions, however basic functionality is often broken. We are bombarded with emails from unhappy customers who cannot change addresses or card details. Sometimes orders are sent to addresses that have been deleted both in the customer profile and the app!!! It makes us look completely incompetent to the customer. This has become damaging to our business and we have now taken the decision to change to ReCharge in the hope the service is better and more reliable.

Getting subscriptions going on my Shopify store has been quite a challenge. I had trouble with my theme, and the BOLD staff provided me with a specially coded theme package in one day. I have found the online help pages for BOLD SUBSCRIPTIONS to be very valuable. I would be lost without them. Whenever I have a problem, I quickly get a help-chat session going, and good answers are provided very promptly. After much struggle, I learned that Bold Subscriptions does not support the Shopify Express theme, which I was using. I switched to the Debut theme, and it was much easier to do this than I anticipated. There are a good number of small, obviously needed features that V2 does not have yet. For example, my shipping frequencies are all out of order, and no means to sort them is provided, The support people have been good about submitting the feature requests that I ask for.

This app is terrible. I have customers sign up that don't get added to the subscription. It has been 6 months now and they haven't added them. When customers cancel you don't get notified nor do you see the reason why. I have customers refill orders happening all throughout the day rather than at one time. There is no way to change it. You can't sort by anything when looking at customer information. It is a beta software at best and they are charging through the teeth for it. I wish I had never gone with this app.

The app has some features that could be better but the support is great. I have worked with Gagandeep, Chelsea and Guarav and they have all been amazing!

Very good support service, they promptly help to configure the application correctly, which is very important in light of recent changes

If the app would actually install onto our theme then we would be able to leave a review for the service. 2 weeks into the free trial and still not able to activate this app on our new build website. Such a shame as we have been a bold V1 customer for nearly 2 years come next Feb and the service has let the team down over there. They said they had tried to do the update for us and sent a request which we denied and now they cant send another (We never recieved a request and if we had it would most definitely been accepted?!) We are now looking for another subscription provider who we can swap to that works with Shopify's new checkout. We just wanted a seamless checkout experience for our customers and unfortunately Bold failed to deliver on this occasion. Thanks for the last 2 years Bold and hopefully we can return one day

I would love it if I could offer Subscription gifts I think your support is great! Nonso was amazing