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It's mostly good but the customer can't always adapt their subscription pattern that easily. From the business side, it is straightforward and we can change things when customers ask and also add varying subscription dates/skip.
Thanks for your review! We appreciate you taking the time to write in with your feedback. Our team continues to work to improve Bold Subscriptions everyday, so feedback such as yours is extremely useful to us. Thanks again for choosing Bold!
Upside: Very easy to use and navigate.
Downside: US app so support is only available after UK hours. Would be much better if support was available during GMT.
Works reliably for our basic use cases, many thanks
Used to be on v1 and the app worked great. I was forced to switch to v2 and now come to find out they have removed important features, like failed order notifications to the merchant, we have to now manually run a report to figure this out, giving us horrible customer service to our customers. Second I had an issue, an error message from within the app and was told by support twice that it wasn’t their issue and to reach out to Shopify. Shopify told me I had to reach out to the app developer. I think it’s time I start looking for another app to use. Unfortunately the migration tot he new version went in the opposite direction that one would expect for a new app. It does have a nicer interface and can more easily interact with customer accounts, but all the internal features got worse. Like the way you have to set up options for customers to select a reoccurring time looks horrible on a product page now. Like I said the only nice part is the interacting a with customer accounts is a little better than before. It’s a shame because I’ve been using this app for 3+ years.
Thanks so much for taking the time to write in with your feedback. I can assure you that your suggestions are incredibly important to us and helpful to our development team. Bold Subscriptions is developing new features everyday and we are happy to pass along your suggestions. Our specialist has reached out in the hopes of providing more assistance.
Wonderful and helpful customer service!!! Love this app and recommend it to other small businesses constantly!
We are so happy to hear you are loving Bold Subscriptions. Thanks so much for taking the time to write in about your experience - our support team will love it too! Thanks for choosing Bold!
We like that now there's direct access to the subscription from the order in Shopify.
Thank you
We are so glad to hear you are finding new and useful features with Bold Subscriptions. Words like your motivate us to continually improve and develop more features for our customers! Thanks for choosing Bold!
Love BOLD! Easy app to install and get started on. Easy to also navigate and manage.
Really appreciate the customer service at Bold. Krupa is my problem solver and does that very well. The app itself has some significant gaps in user friendliness, but I'm giving it 5 stars because it's robust and has a can-do attitude. Hopefully the UX issues will be sorted along the way.
We are so happy to hear of your positive experience with Krupa! We'll be sure to pass along your kind words. Thanks for taking the time to write in. We also feel we have a can-do attitude! Stay tuned for more developments and improvements coming in Bold Subscriptions. We are working hard to bring you the best experience possible!
Enjoying the app. Overall it's easy to use. A couple of features we'd like to see change. One example is that when you cancel and refund a customer's order you have to do it twice. Once through the Bold App and then again through the Shopify App. It should automatically cancel and archive the order when you cancel it on the Bold App...all in one seamless process.
Thanks so much for writing in with your kind review and feedback! Refunds should not have to be processed twice in Bold Subscriptions. Our team has reached out in an attempt to investigate and offer assistance. Please keep your eye out for our email! We are happy to help!
Bold is the heart of our business. So thankful for a subscription app that works so well with Shopify and our e commerce business
We love to hear this! We put our heart into Bold Subscriptions too! Thanks so much for your kind review. Words like your truly motivate to keep improving and building useful features for our merchants!