Reseñas (425)
Refinar
-
Por calificación
Good customer service however wish they had a phone number. Too much back and forth with emails and things can be resolved quicker if you can speak with an agent on the phone.
But the service we received via email was helpful just time consuming.
Customer service is super helpful! I was struggling to help a customer and Krupa did everything they could to help me find the right solution! The tips I was given will be saved in the event I run into the same issues again.
So glad Krupa could help! We strive for excellent service, and appreciate the 4 stars.
Upside: Very easy to use and navigate.
Downside: US app so support is only available after UK hours. Would be much better if support was available during GMT.
It's mostly good but the customer can't always adapt their subscription pattern that easily. From the business side, it is straightforward and we can change things when customers ask and also add varying subscription dates/skip.
Thanks for your review! We appreciate you taking the time to write in with your feedback. Our team continues to work to improve Bold Subscriptions everyday, so feedback such as yours is extremely useful to us. Thanks again for choosing Bold!
Great tech support by Priyanka&team for setting up the app instantly.
The V2 has quite a few interesting features. Waiting for the migration plan from V1 to V2.
The app is well designed, but very limited in what it can do without paying for custom coding. However, customer service is AMAZING! I've worked with a few agents, but Gagandeep was the best. She helped me resolve an issue that took a bit of back and forth with the team, but she hung in there with me until my issue with subscription frequency display was resolved. I'm happy with the app so far in it's basic form, but would love to see an out-of-the-box capability of building your own box with customers without a ton of extra coding work.
Appreciate the kind words, they will be passed along to Gagandeep. Your feedback is heard, and will go towards adding functionality and features to our Subscriptions V2 App going forward. Thanks for choosing Bold.
App does exactly what we need, a few tweaks needed here and there but support have been very helpful
Great apps, still have some bugs to fix but the support service is really great. Nirav and Laurel are quick for the answer and help me correct some of the small problems.
Thank you. We'll pass along the kind words to Nirav and Laurel. Please reach out to our team or check out our Help Centre any time you need assistance. We're always happy to help.
Great chat support. They helped me navigate my first subscription set up and made it very easy for me to understand!
I rated this great app 4 stars because a couple of features very important for my website (and included in the description pages of the new version) are still not available on the V2 version. This is unlucky for us, but I am confident the developers will update the app soon, as promised. On the other hand, I rate 5+++ stars the support I received: questions about features, design tweaks, help with spam, and many other issues. Everyone I spoke to or chatted with was extremely helpful and competent. Gaurav, Gangadeep, Priyanka, a shout-out -and thank you :)- to all of you!