Reseñas (426)

Calificación general
4,2
Recuentos por nivel de calificación
  • El 70% de las calificaciones son de 5 estrellas
  • El 12% de las calificaciones son de 4 estrellas
  • El 4% de las calificaciones son de 3 estrellas
  • El 2% de las calificaciones son de 2 estrellas
  • El 12% de las calificaciones son de 1 estrellas
30 de abril de 2021

Great apps, still have some bugs to fix but the support service is really great. Nirav and Laurel are quick for the answer and help me correct some of the small problems.

xactnutrition
Canadá
Más de 2 años usando la aplicación
BOLD respondió 4 de mayo de 2021

Thank you. We'll pass along the kind words to Nirav and Laurel. Please reach out to our team or check out our Help Centre any time you need assistance. We're always happy to help.

22 de julio de 2021

Great chat support. They helped me navigate my first subscription set up and made it very easy for me to understand!

Bizi: Vitamin Honey
Estados Unidos
Más de 2 años usando la aplicación
Fecha de modificación: 19 de febrero de 2021

I rated this great app 4 stars because a couple of features very important for my website (and included in the description pages of the new version) are still not available on the V2 version. This is unlucky for us, but I am confident the developers will update the app soon, as promised. On the other hand, I rate 5+++ stars the support I received: questions about features, design tweaks, help with spam, and many other issues. Everyone I spoke to or chatted with was extremely helpful and competent. Gaurav, Gangadeep, Priyanka, a shout-out -and thank you :)- to all of you!

The Organic Wine Store
Estados Unidos
Alrededor de 2 años usando la aplicación
19 de enero de 2022

This app is pretty good. It has some bugs though like duplicate orders that are created randomly sometimes and its also kinda limited in features but overall does the job of subscriptions. I would have to say though there customer support is great Kelsey has helped me several times now and is always a pleasure to work with. If it wasn't for her I would have deleted this app.

GrubTerra
Estados Unidos
Alrededor de 2 años usando la aplicación
BOLD respondió 25 de enero de 2022

Thank you for your honest review. I see our team is working hard to find the issue at hand. In the meantime, we are so happy to hear that Kelsey has given you the outstanding service you need. We will be sure to pass along your words!

25 de enero de 2021

The app is easy to install and the customer support team is incredible! Many thanks to Gagandeep, Taylor and Vignesh I had a pleasure to talk with so far. All my questions were resolved within minutes! There is one big flow - Bold Version 2 does not allow to set up buffer days and a cut-off date for a subscription. At the moment I need to manage this manually, which is ok as I am just starting and do not have a lot of subscribers. However, I really hope this function will be introduced ASAP as it is crucial for subscription model.

The Barrel Box
Reino Unido
Casi 2 años usando la aplicación
BOLD respondió 2 de febrero de 2021

Thank you very much for this helpful feedback! We will pass along the feature request for buffer days back to our team. Happy to hear that Gagandeep, Taylor, Vignesh and the team have been able to provide great support.

8 de marzo de 2021

great tech support, although some of the features and functions that I need weren't able to achieve. But still, they find alternative solutions.

PH5B Cosmetics INC
Estados Unidos
Casi 2 años usando la aplicación
BOLD respondió 10 de marzo de 2021

Thank you for your review. We are happy that we were able to find alternate solution to get you going! Thank you for choosing Bold.

9 de junio de 2021

Customer service live chat was great. got everything I needed. The only downside is I had to wait for each question to be answered. Possibly serving multiple people at once. Other than that Gagandeep was pleasant and knowlegeble!

The Crafty DIYer
Canadá
Casi 2 años usando la aplicación
BOLD respondió 15 de junio de 2021

Thank you for the review! Kudos will be passed along to Gagandeep.

18 de septiembre de 2023

The application doesn't have all of the bells and whistles that I would like. I would like to be able to isolate and export more of my business date via CSV and I'm unable to do so. What I will say is that the customer service is "bar none" every interaction is friendly, the representatives are knowledgeable, and more importantly patient. Great service is hard to come by these days but, not with this web based organization. I spoke with Irfan today and the experience was most delightful to say the least. Thank you!

SoulFULL Eats
Estados Unidos
Casi 2 años usando la aplicación
BOLD respondió 27 de septiembre de 2023

Thanks so much for your review and valuable feedback. Feedback such as this is extremely valuable to us and we'll be sure to take this into consideration. We are also thrilled to read your glowing words about our support. Thanks so much for writing in and thanks for choosing Bold!

29 de mayo de 2021

I am brand new to Bold. I'm eager to get it up and running. I had some initial problems with set up but GUARAV stuck with it until it was resolved. Earlier, the onboarding team of Colin was very helpful too. He was with another person and I apologize I can not remember her name but I got the impression she may have been the supervisor) While I have not had a test run with sales yet, so far this has been a pleasant experience. I'll update as we being to make sales.

Nancy Thomas Gallery
Estados Unidos
Casi 2 años usando la aplicación
11 de enero de 2022

The app was easy to install and ready to launch in no time. Had a couple of calls with Bold product team to walk me through how it worked, what we needed and how they could help. Customer service through the live chat is always super fast and helpful.

eJuiceDB
Estados Unidos
Más de 1 año usando la aplicación
BOLD respondió 12 de enero de 2022

Thank you so much for your review! We are happy to hear our Merchant Success Specialists were able to help you so quickly and effectively. That is what we strive for! Looking forward to watching your subscriptions grow. Thanks for choosing Bold!