Avis (399)

Note globale
4,3
Nombre d’avis par note
  • 70 % des avis sont des avis à 5 étoiles
  • 12 % des avis sont des avis à 4 étoiles
  • 5 % des avis sont des avis à 3 étoiles
  • 2 % des avis sont des avis à 2 étoiles
  • 11 % des avis sont des avis à 1 étoiles
13 juin 2024

V2 has been great for us.

I needed a few things yesterday, and the service was fantastic. Fast, responsive. Able to do customizations.

Woman Evolve Book Club
États-Unis
Plus de 3 ans d’utilisation de l’application
BOLD a répondu 12 juillet 2024

So glad we were able to help! Thanks for 5 Stars!

2 juillet 2024

DO NOT USE THIS APP.

If you are migrating from Bold v1 to this app because V1 is no longer supported - your experience will be terrible.

Really basic features are missing - the support team gives you attitude and treats you like you are stupid when you ask questions.

NO Build-a-box migration.
NO fixed-term contract options
NO Convertible options for migration.
It is NOT an embedded app, so if you want to change anything, they refer you to the theme code and ask you to change it yourself.

Really simple features are missing, along with all the main features above.

NEW users - STAY AWAY.
MiGRATING users - I wish you good luck.

There is a reason it is the lowest-rated subsciption app on Shopify. BOLD used to be a great company with great apps, but they have dropped the ball on this one.

36th Parallel Specialty Coffee Roasters
Australie
3 mois d’utilisation de l’application
4 septembre 2024

This plugin is good option if you want to have a product or donation subscription. It supports for many kinds of payment method with Shopify Payments. Also, the support team is available to answer any question or concern including migration V1 to V2.
Excellent!

Alcoholics Anonymous
Australie
7 jours d’utilisation de l’application
BOLD a répondu 13 septembre 2024

Thank you!! That's actually a great use case, we see a lot of people using it to accept donations on a recurring basis. It's not something you normally think of, but that's a perfect way for it to be used!

10 juillet 2024

I had a quick issue with setting my default from subscription to one-time purchase and Krupa was able to help me quickly with a screenshot and quick video. I have had bold for 3 years and their customer service is really good.

Aromalief
États-Unis
Environ 2 mois d’utilisation de l’application
BOLD a répondu 12 juillet 2024

Glad we were able to help resolve the issue. Thanks for the kind words!

19 septembre 2024

I signed up for Bold to try their product. One of the features they advertised did not work as expected, so the next day I uninstalled their app and requested a refund. They REFUSED to provide a refund and told me I had to wait until the charge went through, paid for their app even though I'm not even using it, and then request a refund. This is crazy.

If you install the Bold app and it doesn't' work for you, be prepared to get ripped off or waste your time in a process designed to rip you off.

PupPod
États-Unis
3 jours d’utilisation de l’application
5 juin 2024

Krupa is great!

V Vitamins
États-Unis
Presque 2 ans d’utilisation de l’application
BOLD a répondu 12 juillet 2024

Thanks for the review!

24 juin 2024

Bold Subscriptions is easy to use, and the customer service team is able to quickly help us resolve issues. We worked with Krupa a few times from their CS team and they're great :)

Endorfin Foods
États-Unis
25 jours d’utilisation de l’application
BOLD a répondu 12 juillet 2024

Happy to hear Krupa was able to help and you're finding our app easy to use! Thanks for the kind review :)

12 juin 2024

We have used Bold Subscriptions for over three years to bill our monthly recurring Shopify accounts. Have experienced virtually no issues and have had great support when required. Love the new app dashboard. Would highly recommend to any business needing a reliable customer billing platform.

SafeGuardian Senior Medical Alarm SOS Pendants & Smartwatches. #1 Fall Detection w/ Call & Text Alerts
États-Unis
2 mois d’utilisation de l’application
BOLD a répondu 12 juillet 2024

Glad to hear it! Thanks for taking the time to leave a review.

23 mai 2024

Irfan a été très aidant et a résolu tous mes problèmes en quelques minutes! Mes clients aussi sont très heureux de leur expérience

Pattes Vertes
Canada
8 mois d’utilisation de l’application
BOLD a répondu 27 mai 2024

Thank you for the review! I'm glad that Irfan was able to quickly and efficiently resolve your issues.

3 mai 2024

Customer service is super helpful! I was struggling to help a customer and Krupa did everything they could to help me find the right solution! The tips I was given will be saved in the event I run into the same issues again.

Jack59
Canada
Environ 3 ans d’utilisation de l’application
BOLD a répondu 8 mai 2024

So glad Krupa could help! We strive for excellent service, and appreciate the 4 stars.