Avis (438)

Note globale
4,2
Nombre d’avis par note
  • 71 % des avis sont des avis à 5 étoiles
  • 12 % des avis sont des avis à 4 étoiles
  • 4 % des avis sont des avis à 3 étoiles
  • 2 % des avis sont des avis à 2 étoiles
  • 12 % des avis sont des avis à 1 étoiles
2 juillet 2024

DO NOT USE THIS APP.

If you are migrating from Bold v1 to this app because V1 is no longer supported - your experience will be terrible.

Really basic features are missing - the support team gives you attitude and treats you like you are stupid when you ask questions.

NO Build-a-box migration.
NO fixed-term contract options
NO Convertible options for migration.
It is NOT an embedded app, so if you want to change anything, they refer you to the theme code and ask you to change it yourself.

Really simple features are missing, along with all the main features above.

NEW users - STAY AWAY.
MiGRATING users - I wish you good luck.

There is a reason it is the lowest-rated subsciption app on Shopify. BOLD used to be a great company with great apps, but they have dropped the ball on this one.

36th Parallel Specialty Coffee Roasters
Australie
3 mois d’utilisation de l’application
7 août 2024

Overly complicated. Don't support dev stores so you have to pay on a real store to play around, slow support and dont support new shopify accounts

Getfish Seafood
Australie
2 mois d’utilisation de l’application
8 mars 2024

I used to love Bold, I have been a customer since 2016. But both Apps and the Customer service has declined and is horrible! I had to uninstall all Bold apps to include this one.

Southern Elegance
États-Unis
Plus de 2 ans d’utilisation de l’application
BOLD a répondu 15 mars 2024

We're truly sorry to hear about your disappointment, especially from a long-time customer like yourself. We genuinely value your loyalty and feedback. We're committed to providing excellent service and would love the opportunity to make this right. Unfortunately, since the app has been uninstalled, we're unable to assist directly at this time. Nonetheless, we're continuously striving to improve, and your feedback will certainly be taken into account as we work towards enhancing our products and services.

8 mars 2024

I just installed the app and I'm sure this app will work fine BUT I have products that I DO NOT want to be shown to customers from within their login portal in the "add product to subscription" section. Unfortunately there is NO WAY to hide products here which is asinine because of course the app allows you to restrict what products are available for subscription to begin with but then they just show everything by default in the customer portal regardless of what I want made available? The support team called this a known bug but I would not call it that since the app as been out for several years now, it's way beyond bug status, this is just Bold being lazy. I was on Bold subscriptions 1.0 and finally ported over to this version only to find that it is far less customizable in many ways, this being the one I can't seem to work around.

DrOliviaNaturals.com
États-Unis
1 jour d’utilisation de l’application
BOLD a répondu 15 mars 2024

Thank you for your feedback. We understand the frustration of not being able to hide certain products within the customer portal, and we're actively working on improving this feature for a better experience. Your feedback is valuable to us, and we appreciate your patience as we strive to improve. Our team has reached out to see how we can assist you in the meantime.

29 janvier 2021

This app is incredibly frustrating with all it's glitches. We have multiple tickets open for close to a month now and the slow response time in rectifying these issues is very unprofessional. It's very disheartening having OUR customers upset at us for YOUR issues, glitches, lack of features and big oversights. PLEASE listen to your customers (me) and fix your app!

FarmacyNow
États-Unis
Plus de 3 ans d’utilisation de l’application
BOLD a répondu 2 février 2021

Thank you for the honest feedback. We apologize for any additional stress for you and your customers. Our team has reached out to speak over the phone regarding the status of the technical issues you are experiencing.

24 février 2022

They dont seem to be actively working on this app, it has limitations in that customers cant add products to their subsciption. And if I do it manually I cannot add it at the subsciption discount price. They do not seem to care about improving this app. I would look elsewhere if I were you.I've been using it for 8 months and nothing has improved.

The Black Stuff
Irlande
Presque 3 ans d’utilisation de l’application
BOLD a répondu 25 février 2022

Thank you for your review. Feedback like yours is very important to our team and helps us align our priorities with our merchant's needs. I can assure you we are actively working to add new features in the near future. I hope we can improve your experience going forward. Thanks again for taking the time to write in!

13 décembre 2023

Overpriced and lacking many useful features many other subscription apps have. Migration to other app took way longer than it should have so now I've had to pay for another month I didn't use. Worst subscription app ever. Don't waste your time.

The Tasty Vege Co.
Nouvelle-Zélande
Presque 3 ans d’utilisation de l’application
BOLD a répondu 18 décembre 2023

Thank you for writing in to tell us more about your experience. Reviews like yours are extremely important to us! We are saddened to hear that Bold Subscriptions was not right for you at this time. Our team has reached out in the hopes of learning more. We are working hard to release many new features in the near future!

14 avril 2021

This is the worst "update" I have ever seen on a app. They had a great working program and they went and ruined it by making a program update that doesn't do anything- DO NOT USE THIS APP !!!

The Jewish Box
États-Unis
Plus de 2 ans d’utilisation de l’application
BOLD a répondu 19 avril 2021

Thank you for taking the time to provide us with this feedback. Apologies that we weren't able to create a solution that fits Menucha. Our developers are constantly working on improvements to our apps, hopefully we can work together once again in the future.

19 mai 2021

I am having a horrible experience with V2... After 6 months of using it, I still cannot believe how poor this product is. I have had issues with every single part of it : customers unable to change their shipping addresses, their variants, their payement information... Nothing really works consistently with it and my customer AND myself have completely lost trust that we can rely on it. Some simple tickets have been open for over 5 months.... ridiculous. Every time I contact the support team, they answer quickly and are all kind and full of Sorries and apologies but it only makes me feel like im stuck in an abusive relationship... no improvements, no adjustments and no real action to change the situation are being done! All this to say that I am migrating away right now... I would NOT advice to go with this V2 version, not now anyways... only troubles in the horizon. I am super disappointed. On a positive note, they happily reimbursed me twice for the service (I imagine that they are well aware that their product is really bad right now...)

UNIK Printshop
Canada
Plus de 2 ans d’utilisation de l’application
BOLD a répondu 19 mai 2021

Apologies for the experience you had. I understand the frustration this must have caused. Our development team is constantly working to improve our apps. The feedback you've provided will go towards bettering Subscriptions V2 going forward.

26 août 2022

After I gave BOLD a 1 star review based on the service they gave me and the 'known limitations' that are not clearly identified anywhere on the app detail page or support page and after spending way too much of my life trying to get the stupid app loaded on to my Shopify site... they requested that I remove my rating. Here is my official response... Hi there. I understand you want me to change my rating. But my issue goes beyond a ‘known limitation’ in your sales channel app. You are offering a subscription based service for $50/month in Shopify and not only can I not ring that up on my POS, my customers are unable to select ‘Pick Up’ or ‘Delivery’. Which in our case is a deal breaker. When I signed up for BOLD these ‘known limitations’ were not fully disclosed prior to me purchasing the app, nor were they made clear to me before I spent a GIANT amount of time setting this up in Shopify... only to find out that all my hard work is null and void because the app isn't compatible to Shopify. (Let's call a spade a spade shall we?) I hope you understand my frustration. We would like a full refund for the money we have spent thus far. As for the time I've lost trying to make this work we'll just call that a wash. If I receive a full refund and you make a good faith effort to disclose your 'known limitations' in your app description I will consider ‘removing’ the rating.

Ginger, Grapefruit & Rosemary
États-Unis
Presque 2 ans d’utilisation de l’application
BOLD a répondu 4 octobre 2022

Thank you for your honest review. Feedback like yours helps us understand and improve the way we communicate with our merchants. At this time, known limitations can be found on our Help Center for Shopify feature compatibility and more. We will certainly take your feedback to investigate how this can be improved. I can confirm our team has reached out to you and is waiting on your reply to assist you in anyway they can.