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I used this app to help me set up subscription options on my website. The tech team helped me out within 24 hours of reaching out.
Thank you for your review! We are happy that our support team was prompt in their response, and that they were able to help you. Thank you very much for using Bold!
This app is terrible. I have customers sign up that don't get added to the subscription. It has been 6 months now and they haven't added them. When customers cancel you don't get notified nor do you see the reason why. I have customers refill orders happening all throughout the day rather than at one time. There is no way to change it. You can't sort by anything when looking at customer information. It is a beta software at best and they are charging through the teeth for it. I wish I had never gone with this app.
Great customer service. Live chat for instant help is a real big deal! Thank Kelsey for the detailed explanations!
Thank you for the review. So glad Kelsey was there to provide you with the support you needed!
The subscription app is working great - it was integrated into my site by Bold support and when I had a small issue they fixed it straight away. Highly recommended.
Thank you for your review. We are so happy we were there to help you, thank you for choosing Bold!
I would love it if I could offer Subscription gifts I think your support is great! Nonso was amazing
Really appreciate the customer service at Bold. Krupa is my problem solver and does that very well. The app itself has some significant gaps in user friendliness, but I'm giving it 5 stars because it's robust and has a can-do attitude. Hopefully the UX issues will be sorted along the way.
We are so happy to hear of your positive experience with Krupa! We'll be sure to pass along your kind words. Thanks for taking the time to write in. We also feel we have a can-do attitude! Stay tuned for more developments and improvements coming in Bold Subscriptions. We are working hard to bring you the best experience possible!
I use this app for my subscription bundle business. It's so nice to have the recurring payments. I also love that you can Live Chat anytime from the app with customer support without having to answer tons of questions answered by bots. Kelsey helped me create a discount for my subscriptions today and provided through answers to my questions with friendly customer support. So nice to have competent customer support from real people!
***UPDATE 08/18/2021*** I have been the neediest customer ever. Gagandeep helped me out most recently and was awesome. Bold customer service has been top-notch! Thank you for helping your PITA customers!! :) ***ORIGINAL REVIEW*** I am on V1 of Bold Subscriptions. Once the full functionality of V1 is on V2, we will migrate over. Customer support is great! Aman has been beyond helpful and quick in helping me work through troubleshooting.
Thank you for the kind review! We are so happy that Aman was there to help you find a solution to your issue. Thank you for choosing Bold.
Warning to anyone using Bold Subscriptions, Customer Support is terrible, I've been waiting 4 weeks to have a problem fixed and losing business and customers from our grocery service.
Brilliant!! Sid was extremely helpful too with setup! Would highly recommend this app...as easy to setup and easier to manage than others available.
Thank you so much for the review and recommendation! We are so happy to hear that Sid was able to help you out, and that you are finding the app easy to set up and manage.