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Customer support has been awesome - Kelsey was very helpful. The app works well for what we're doing :)
We've been using Bold for a while, noth v1 and v2, some setups have changed location, which is a bit confusing at the beginning ,but it's not hard to figure out. Customer service (Vineet) is very helpful, and saved us a lot of time.
We are so glad to hear that Vineet was able to help you out! Thank you for leaving your feedback, and thanks for choosing Bold!
App has a few bugs, still need some improvement. But overall, it works great! Good customer service... Very helpful from my friend Simran!
Thank you for your review. We are happy to hear that Simran was there to help! We are constantly working on app improvements and your feedback is important to us. Thank you for choosing Bold!
Quick chat customer service! Thank you! Gagandeep was very helpful and took his time in answering all my questions.
Thank you for your review! We are happy that Gagandeep was able to help you and was able to answer all your questions. We are always there to help when you need us!
Good customer service! Easy integration. Wish it was a bit more customizable but so far it's going well for us.
Thank you for taking the time to write in with your feedback. Reviews like yours help us determine which features are important to you. Thanks so much for choosing Bold!
Enjoying the app. Overall it's easy to use. A couple of features we'd like to see change. One example is that when you cancel and refund a customer's order you have to do it twice. Once through the Bold App and then again through the Shopify App. It should automatically cancel and archive the order when you cancel it on the Bold App...all in one seamless process.
Thanks so much for writing in with your kind review and feedback! Refunds should not have to be processed twice in Bold Subscriptions. Our team has reached out in an attempt to investigate and offer assistance. Please keep your eye out for our email! We are happy to help!
Email support was helpful and solved my problem during setup, including a link to videos for my next steps. (Thanks, Taylor.) I'm looking forward to trying out the app in more detail during the trial period...
Thank you for your review. We are so pleased that we were able to solve your problem. If you ever need any assistance with set up we would be happy to help!
Getting subscriptions going on my Shopify store has been quite a challenge. I had trouble with my theme, and the BOLD staff provided me with a specially coded theme package in one day. I have found the online help pages for BOLD SUBSCRIPTIONS to be very valuable. I would be lost without them. Whenever I have a problem, I quickly get a help-chat session going, and good answers are provided very promptly. After much struggle, I learned that Bold Subscriptions does not support the Shopify Express theme, which I was using. I switched to the Debut theme, and it was much easier to do this than I anticipated. There are a good number of small, obviously needed features that V2 does not have yet. For example, my shipping frequencies are all out of order, and no means to sort them is provided, The support people have been good about submitting the feature requests that I ask for.
Thank you so much for the review and the very helpful feedback. We are very happy to hear that despite some difficulties with the app that you found our online resources and live chat helpful. Wishing you all the best with launching subscriptions on your store!
The app has some features that could be better but the support is great. I have worked with Gagandeep, Chelsea and Guarav and they have all been amazing!
Appreciate the review! Kudos have been passed on to Gagandeep, Challi, and Gaurav.
I would love it if I could offer Subscription gifts I think your support is great! Nonso was amazing