BOLD Subscriptions

Good customer service however wish they had a phone number. Too much back and forth with emails and things can be resolved quicker if you can speak with an agent on the phone.
But the service we received via email was helpful just time consuming.

DO NOT WASTE YOUR TIME WITH THIS APP!!!

Bold subscriptions has been a nightmare since we installed it, in their first version (V1) they could never figure out why our taxes were being charged incorrectly after years of problems so we would have to manually fix this for each order.

Now with the new Bold subscription migration they did from V1 they have no idea what they're doing. First they told us groups could have 865 products and it didn't work so they said 650 products and now months later they tell us after the fact it has to be 250 products maximum. There is no way to be notified if you have a new subscription, cancelled subscription or paused subscription. The order notes from checkout aren't carried into the order so those notes do not come through properly. Right now the latest problem is that after subscribing to a product and adding to cart, it's not saying that it's a subscription item so we have no idea if it's working.

Overall terrible experience and the new app is useless, they don't know what they're doing.

If I could give them a 0 I would. Things have worked fine for the last 4 years that I had been using V1.

But the migration to V2 has been a disaster. Today is October 22 and since October 8, when their Tier 2 team got everything 'fixed', customers have been unable to order non-subscription products from my site.

Today's rep told me " the action that needs to be taken must be done by our app developers and they are currently addressing critical and high-priority issues that have emerged in some of our other projects." I'd steer clear!

Just went through the migration process from v1 to BOLD Shopify Checkout and it was a very smooth process that was significantly helped by the amazing customer service provided by Daniel and Chaysen.

very helpful with screenshots to guide me.

Chintak helped me when I didn't want to be helped. I wanted him to just do it all! But with some breath work, a bit of patience and his PATIENCE combined we had success in less time then I'd expected.

I wanted to provide feedback regarding the recent migration of my subscription. Unfortunately, the experience has been less than satisfactory. Since the migration, the shipping method and store pickup options haven’t been functioning properly, and this has caused significant inconvenience.

I’ve always appreciated your service in the past, but this transition has been frustrating, and I cannot rate it positively in its current state. If there is anything that can be done to resolve these issues, I’d be happy to discuss further.

I've worked with Chaysen a few times and he helped me migrate to the new version of Bold, and I am very appreciative of him!

CHAYSEN was awesome to work with and did a great job!
Hawk Soap Co.