BOLD Subscriptions

I signed up for Bold to try their product. One of the features they advertised did not work as expected, so the next day I uninstalled their app and requested a refund. They REFUSED to provide a refund and told me I had to wait until the charge went through, paid for their app even though I'm not even using it, and then request a refund. This is crazy.

If you install the Bold app and it doesn't' work for you, be prepared to get ripped off or waste your time in a process designed to rip you off.

I had a quick issue with setting my default from subscription to one-time purchase and Krupa was able to help me quickly with a screenshot and quick video. I have had bold for 3 years and their customer service is really good.

Overly complicated. Don't support dev stores so you have to pay on a real store to play around, slow support and dont support new shopify accounts

Taylor did a fantastic job. Thank you BOLD

V2 has been great for us.

I needed a few things yesterday, and the service was fantastic. Fast, responsive. Able to do customizations.

DO NOT USE THIS APP.

If you are migrating from Bold v1 to this app because V1 is no longer supported - your experience will be terrible.

Really basic features are missing - the support team gives you attitude and treats you like you are stupid when you ask questions.

NO Build-a-box migration.
NO fixed-term contract options
NO Convertible options for migration.
It is NOT an embedded app, so if you want to change anything, they refer you to the theme code and ask you to change it yourself.

Really simple features are missing, along with all the main features above.

NEW users - STAY AWAY.
MiGRATING users - I wish you good luck.

There is a reason it is the lowest-rated subsciption app on Shopify. BOLD used to be a great company with great apps, but they have dropped the ball on this one.

We have used Bold Subscriptions for over three years to bill our monthly recurring Shopify accounts. Have experienced virtually no issues and have had great support when required. Love the new app dashboard. Would highly recommend to any business needing a reliable customer billing platform.

Bold Subscriptions is easy to use, and the customer service team is able to quickly help us resolve issues. We worked with Krupa a few times from their CS team and they're great :)

AMAZING Customer Support - Daniel was phenomenal and patient

Customer service is super helpful! I was struggling to help a customer and Krupa did everything they could to help me find the right solution! The tips I was given will be saved in the event I run into the same issues again.