BOLD Subscriptions

Been using Bold for 6+ years. Some of the BEST customer service you can find. Even to the point where they'll help adjust the product subscription layout. Game changer. And the features are great for our one-product based business. Reliable company that we don't plan to switch.

Do not - DO NOT - get this app for subscription management. I used them for years and things used to be great, including the customer service. It is now a dumpster fire (customer service refused to help us with a minor integration issue and as a result our subscriptions were down for over 2 months...it was an actual nightmare to get it resolved. The craziest thing was we had had this issue before and they had fixed it no problem; the support team has narrowed their scope tremendously).

I repeatedly tried to book a call with them during those 2 months so that we could solve this issue faster; they refused. Email responses would take a week to hear back from them. Only once I threatened to leave Bold was the ability to book a call suddenly made available. Just skip the headache and get Recharge.

this subscription app has quite a few customizable pieces to help me get my products exactly how i'd like them. we sell pretty nuanced and only on a yearly subscription, and once set up, bold does it all for me.

I like that I am able to do subscriptions and that my customers are able to manage their subscriptions on their end. I do find the following things frustrating and clunky about Bold at this time:
-For some reason, the app suddenly started allow people to subscribe with local pickup as their shipping option. Although a few people have done so (I would not have allowed this if I knew), I am not able to make any changes to their account in Bold without putting a shipping address in.
-Why aren't there short term gift subscriptions? I shouldn't have to pay for another app for this.

Bold works good for us. Still getting used to everything after migration from Bold V1, but overall it works fine.

The app has been a great and easy-to-use tool to manage our subscriptions. It has saved us a lot of time and money by automating all the processase related to subscription management.

Easy, Simple & Great!

This app is a fabulous add on for any e-commerce site trying to maximize reoccurring revenue. Easy and fast to install, straight forward intuitive interface on both front and back ends and works great! Highly recommended!

The Bold app is sensational. I worked with Krupa at Bold to make sure that my motion theme upgrade on Shopify was in sync with the Bold app. Krupa was professional, courteous and a knowledgeable problem solver. He took the extra step of checking everything from the customer perspective and resolved all outstanding issues immediately. I truly appreciated his technical expertise. There was no runaround, no deflection - just a resolution of the issue. Finally, the Bold subscription is critical to our sales. 5 Stars +

We used the 1.0 version of this app and are thrilled with all the updates and changes to this new version. The integration into Shopify is seamless and the intuitive way the app works is fantastic for someone like me who is so not tech savvy. Can't thank Bold enough for all their help and the ability to maximize my sales with recurring revenue. Their support is phenomenal as well!

Bold's support has been excellent. We recently worked with Krupa, who was knowledgeable, responsive, and helpful in getting our issue resolved quickly.