Avis (450)

Note globale
4,3
Nombre d’avis par note
  • 71 % des avis sont des avis à 5 étoiles
  • 11 % des avis sont des avis à 4 étoiles
  • 4 % des avis sont des avis à 3 étoiles
  • 2 % des avis sont des avis à 2 étoiles
  • 12 % des avis sont des avis à 1 étoiles
Modifié le 12 janvier 2021

Note:
As far as I checked, Shopify Plus account requires to translate English text into local languages in a user account page and subscription management page of V2. We are thinking it is a critical problem and asked both Shopify and Bold support team to fix it. I installed the app and set it up to offer subscription option to our user, mainly Japanese. They have a good localization support page ...

東京ヴィーガン餃子
Japon
15 jours d’utilisation de l’application
BOLD a répondu 12 janvier 2021

Thank you so much for the feedback! Very happy to hear that you found our online chat time timely and helpful. Wishing you all the best with your subscription business!

16 janvier 2021

Set up is really confusing then the videos are short and really not helpful. They want $60 a month? I cant even reach help. I'm trying to run a business and the only communication is email. Dont spend your money!!!!

Organix Life.com
États-Unis
14 jours d’utilisation de l’application
BOLD a répondu 20 janvier 2021

Thank you for your honest feedback - we are sorry to hear about the lack of communication from our end and would like a second chance to get you set up for success! We have ...

27 mars 2021

I used this app to add subscription for my customers and I can honestly say it is very nice and I highly recommend it as well the service from this team was fantastic -I highly recommend this tool and the service

Perfetto Peterbald
Canada
14 jours d’utilisation de l’application
BOLD a répondu 29 mars 2021

Thank you for your kind review. It makes us happy when we see our merchants enjoying the app and also that we were able to provide you with great service. Thank you for ...

24 octobre 2022

The javascript file for this app is way too massive, destroyed our search ranking just by installing. I didn't even get the app set up, and it's going to take our site months to recover from.

Famous IRL
États-Unis
14 jours d’utilisation de l’application
BOLD a répondu 25 octobre 2022

Thanks for taking the time to write in. Bold Subscriptions, as with most applications, does need to add some code to your theme in order to provide the subscription ...

2 mars 2021

signed up 132 subscribers week 1. week 2 as they are all to be billed the 2nd time, only 2 get a bill. the other 130 are gone. no record of them at Bold at all. total joke. customer service say 3-5 days to get back. there is no phone number to call. finally get someone on chat, who tells me the developers dont have time to talk to the customers and someone will work on it sometime soon. total ...

PopupBagels
États-Unis
14 jours d’utilisation de l’application
BOLD a répondu 2 mars 2021

Thank you for your review. I am terribly sorry for the inconvenience this all has caused you. Rest assured we are working diligently on resolving this issue. Thank you so ...

24 mai 2022

Amazing Team and Support Service. Bold Suscriptions Rock! Easy to install, and there is a lot of tutorials and information how to make a full set up.

WAKI GO® Freeze Dried Products
Mexique
14 jours d’utilisation de l’application
Modifié le 2 septembre 2021

Some challenges with the app itself in terms of making it fit the proper use cases for my store. However, very helpful support team, namely Kelsey in particular this time, helping resolve issues and put me in contact with the correct teams to solve the issues. Thanks again!

SMG Exchange
États-Unis
13 jours d’utilisation de l’application
BOLD a répondu 26 août 2021

Thanks for the review! Appreciate the positive sentiment towards our support team. We pride ourselves on helping our merchants solve complex problems.

19 mai 2021

The support team has been wonderful. Each one I've contacted has been a pleasure to work with. This morning Nir helped me with a couple of items and he was great. He immediately understood the problem and resolved both items very quickly. Thank you!!!

FreshRoti
États-Unis
13 jours d’utilisation de l’application
BOLD a répondu 19 mai 2021

Appreciate the kind words. We'll pass them along to Nir as well. Thanks again for choosing Bold.

24 mars 2021

PLEASE DONT USE!!!!!!!!!!!!!!!!! It destroyed my whole store due to liquid errors after deleting it because it was very complicated to change the language of the subsciption widget. If you are not developer or Programmer please dont use it. It will make your head and heart rush if there are some changes you try to do with their description. The worst thing is that the support is available in 3 to ...

zenspiritsshop
Allemagne
11 jours d’utilisation de l’application
BOLD a répondu 29 mars 2021

Thank you for your review. We sincerely apologize for negative experience you've had with the app and for the delay's you've encountered. Our developers are hard at work on ...

16 octobre 2022

Would give 0 stars if I could. Terrible app, terrible support, they have made a mess of my store and cost me so much $. Their "developers" are clowns and their customer support is a joke they will only tell you pre-scripted answers. DO NOT USE ANY APP FROM BOLD. The apps will never work and when they don't they will just blame it on your theme, other apps, the weather, or any other random stupid ...

RareMunchiez
États-Unis
10 jours d’utilisation de l’application
BOLD a répondu 17 octobre 2022

Thank you for taking the time to leave your feedback. I am sorry to hear that you have had a less than positive experience so far. Our goal is to help you succeed. I have ...