BOLD Subscriptions App

I had a quick issue with setting my default from subscription to one-time purchase and Krupa was able to help me quickly with a screenshot and quick video. I have had bold for 3 years and their customer service is really good.

TL;DR This app charges WAY more for WAY less functionality

We have been using the BOLD Subscription app for over 9 years and I have been incredibly disappointed in the transition from v1 to this version of the app.

The new version of the app is missing several key features that were included in v1:
*No customer activity notification: in v1 we would get an email if a customer changed or canceled their subscription order, keeping our customer service team in the loop.
*No confirmation to the customer if they change or cancel their order. There are email confirmations when a subscriber starts a new subscription or there is a payment issue, so I don't know why they didn't include options for editing or canceling a subscription.
*In v1 customers could define their own subscription interval. Creating multiple variations to match the intervals that our customers are looking would create a very cumbersome list for the customer to have to sort through.
*Flat Rate Shipping only for subscription order. We have subscription customers who use our local pick-up option, guess we won't be getting orders from them anymore!
*Doesn't work with other BOLD apps. One of the main selling points for us almost a decade ago was that we could use the BOLD Subscriptions app with Custom Pricing and Upsells, but according to the BOLD Help Center the apps are no longer compatible.

To add insult to injury our cost for BOLD Subscriptions is projected to 100x (yes, that is a one-hundred times increase!) over the cost we were paying for v1. I thought shrinkflation at the grocery store was bad, but this is ridiculous. We are currently looking at upgrading to Shopify Plus to manage our custom pricing and switching to the Shopify subscription app.

I will say the front-line service team that I have interacted with has always been perfectly pleasant and are probably the best employees in the entire company.

Just went through the migration process from v1 to BOLD Shopify Checkout and it was a very smooth process that was significantly helped by the amazing customer service provided by Daniel and Chaysen.

If I could give them a 0 I would. Things have worked fine for the last 4 years that I had been using V1.

But the migration to V2 has been a disaster. Today is October 22 and since October 8, when their Tier 2 team got everything 'fixed', customers have been unable to order non-subscription products from my site.

Today's rep told me " the action that needs to be taken must be done by our app developers and they are currently addressing critical and high-priority issues that have emerged in some of our other projects." I'd steer clear!

The app itself offers all the features we need to provide our customers with the best subscription offer. Besides the quality of the app, I am very satisfied with the customer service and all the support i received. I am not the most technical but was able to set up bold and the offers by myself and where needed the bold team was there for me. Highly recommend if you are looking for an improved subscription experience for your customers.

Great customer service, shout out to my man Chintak for helping us out!

I wanted to provide feedback regarding the recent migration of my subscription. Unfortunately, the experience has been less than satisfactory. Since the migration, the shipping method and store pickup options haven’t been functioning properly, and this has caused significant inconvenience.

I’ve always appreciated your service in the past, but this transition has been frustrating, and I cannot rate it positively in its current state. If there is anything that can be done to resolve these issues, I’d be happy to discuss further.

BOLD has worked well for my business for the last 5 years. It's been reliable and help was provided whenever I had a (rare) issue. I just migrated from V1 to V2 and support was helpful throughout the whole process. Everything is working well so far, and I appreciate Chintak walking me through all the steps.

Bold's Migration Team was a big help in getting us up to speed in our latest update. Brysen and Cody worked with our team to ensure we had everything working as intended for our subscription products without interruptions to our existing customers.

Chintak was really helpful.