BOLD Subscriptions App

They had great customer service! Bhumi helped me fix my problem very quickly and exactly how I wanted it

Seamless with Shopify. BOLD continues to have excellent service people too

Good customer service however wish they had a phone number. Too much back and forth with emails and things can be resolved quicker if you can speak with an agent on the phone.
But the service we received via email was helpful just time consuming.

Thanks Daniel P, we tried to resolve this issue in the past with no luck but Daniel found the problem straight away and went above and beyond to remove code from old unused app causing issues with Bold making it hard for clients to log in. Cheers mate.

Update 27/03/2025 -Great customer service, quickly solved an issue with clients having an issue accessing their subscription.

Gone from being an awesome app to complete rubbish with the v2 launch. I've been told after migrating from version 1 to version 2 that my store is no longer compatible with their app and I need to hire a coder to make my store compatible. I can't convey how painful it has been dealing with these guys, this process has caused me tons of pissed of customers, most of my products are no longer compatible with this app and i'm still getting to pay for it. This is after they confirmed my "eligibility" to use the v2 platform. Who ever designed the v2 well done in screwing up a part of my business and now I have to find an app that will actually work.

Customer service is super helpful! I was struggling to help a customer and Krupa did everything they could to help me find the right solution! The tips I was given will be saved in the event I run into the same issues again.

Upside: Very easy to use and navigate.

Downside: US app so support is only available after UK hours. Would be much better if support was available during GMT.

It's mostly good but the customer can't always adapt their subscription pattern that easily. From the business side, it is straightforward and we can change things when customers ask and also add varying subscription dates/skip.

The application doesn't have all of the bells and whistles that I would like. I would like to be able to isolate and export more of my business date via CSV and I'm unable to do so. What I will say is that the customer service is "bar none" every interaction is friendly, the representatives are knowledgeable, and more importantly patient. Great service is hard to come by these days but, not with this web based organization. I spoke with Irfan today and the experience was most delightful to say the least. Thank you!

This app is pretty good. It has some bugs though like duplicate orders that are created randomly sometimes and its also kinda limited in features but overall does the job of subscriptions. I would have to say though there customer support is great Kelsey has helped me several times now and is always a pleasure to work with. If it wasn't for her I would have deleted this app.