BOLD Subscriptions

This is the worst "update" I have ever seen on a app. They had a great working program and they went and ruined it by making a program update that doesn't do anything- DO NOT USE THIS APP !!!

I am brand new to Bold. I'm eager to get it up and running. I had some initial problems with set up but GUARAV stuck with it until it was resolved. Earlier, the onboarding team of Colin was very helpful too. He was with another person and I apologize I can not remember her name but I got the impression she may have been the supervisor) While I have not had a test run with sales yet, so far this has been a pleasant experience. I'll update as we being to make sales.

The app was easy to install and ready to launch in no time. Had a couple of calls with Bold product team to walk me through how it worked, what we needed and how they could help. Customer service through the live chat is always super fast and helpful.

Customer support has been awesome - Kelsey was very helpful. The app works well for what we're doing :)

Gaurav was amazing at tech support. So helpful with all types of questions. The platform is great and the support is better! This will definitely help our company succeed!

Perfect customer service !! Jade Buhler was amazing to help me set up the subscription the way I wanted. Love the app so far, it integrates really well on my webesite.

AVOID Bold Subscriptions. If you're planning on building your subscription members on Shopify - BOLD is NOT the way to do it.
Bold Subscription's Version 2 doesn't even deliver the basic functions it purports to provide. We've had a year of issues with constant promises to fix and correct - Bold has done nothing. I have HUNDREDS of emails from everyone from JAY MEYERS to the front-line technical staff - all excuses, zero action. It is beyond frustrating. Integrating subscription management software into your website is essentially creating a RELATIONSHIP (Bold is the WORST partner we've ever had). You're literally trusting your software provider with your brand's reputation. Customers don't see Bold... they see your brand - so when there is an issue (and there's ALWAYS, NEVER ENDING, CONSTANT issues with Bold) customers blame you. No exaggeration - Customers can't change a credit card, pause a subscription, or modify an address on their own. These BASIC features rarely work. Adding insult to injury - Bold's Subscriptions technical and customer support has taken as long as 8 weeks to follow up issues. AVOID AVOID AVOID Bold Subscriptions. They mislead us to get us on board (promises of seamless integration, functionality, and responsive customer service - NONE OF WHICH HAPPENED OR WAS TRUE), and then left us hanging.

App works great although would be great to see some more advanced featured being rolled out (custom start date) Support is excellent - Gaurav was awesome in fixing my issue and they really went the extra mile to make sure everything was all good

We've been using Bold for a while, noth v1 and v2, some setups have changed location, which is a bit confusing at the beginning ,but it's not hard to figure out. Customer service (Vineet) is very helpful, and saved us a lot of time.

Fanatstic app, very slick and easy to manage. Lots you can customise for your customers too. Also very helpful support team with fast replies.